This document provides tips for travel agents to build rapport with customers and secure bookings. It advises agents to first get to know customers by learning their interests, trip goals, and preferences before discussing quotes. It suggests challenging any competitor quotes customers mention and differentiating your offerings, such as with open jaw or stopover flights. Agents should position themselves as experts who can provide a better experience than online booking and get customers excited about booking through creative options and package pricing. The goal is for customers to feel agents are working with, not against, them to find the best travel solutions.