The importance of trust in the local community. Trust is clearly the key driver of community engagement, care and safety. This study looked at 4 critical community engagement areas: Neighbour relations - How we engage with neighbours Community support & safety – willingness to volunteer and report offences Community prosperity – keeping local dollars local and willingness to recommend living in my area Political support – voting and council support For each item we compared the average against the answers of those that have low trust in the community vs those that highly trust.

1. Analysing the drivers and inhibitors of trust in the community
and councils using HuTrust®.!
!
March 2013!
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
All
images
copyright
Istock
and
used
under
license
by
ifm
&
mext
Australians don’t trust their local communities.
Community Foundation on the Edge.

2. Only half of residents surveyed say they trust their local
community, 14% actively distrust their community and only 15%
strongly trust their community.!
0%
5%
10%
15%
20%
25%
30%
35%
40%
Distrust
No
trust
Low
trust
High
trust
part of the Asia Pacific mext/duxton group

3. mext helps clients build greater customer value
through brand development, customer experience,
innovation and engagement planning.!
!
Knowing that trust is most valuable to customers,
we specialise in building trust in client’s
organisations, brands, people and products.!
!
With strong international experience, rigorous
processes and world best tools we work with many
of the foremost organisations to significantly
improve their performance.!
5
17
32
www.hutrust.com www.mextconsulting.com
melissa.wraith@mextconsulting.com
stefan.grafe@mextconsulting.com
+ 61 3 9428 5417
Melbourne inner east vs
outer east comparison!
HuTrust® Profile – what
residents (don’t) trust for!
The importance & levels of
trust in the community!
What drives trust! 29
part of the Asia Pacific mext/duxton group
Content

4. HuTrust (Human Trust) is the correct understanding of what
constitutes trust.
HuTrust® identifies and examines the 6 components of
trust.
HuTrust® is proven to explain at least 75% of trust
(statistically 65% is considered very high).
Mext and its partners can help you qualitatively analyse
your trust weaknesses and strengths and define actions to
improve.
HuTrust® in quantitative surveys is a system of 6
statements that can be inserted into any survey to provide a
sound analysis and tracking for your specific community.
Psychologically correct, statistically and practically proven,
HuTrust® is the only scientifically robust methodology to
understand, build and manage trust that is used the world
over.
OK? So what. How do you even measure
trust?!
Trust is a critical driver of engagement and customer
value.
Satisfaction and advocacy scores can be analysed
using HuTrust®.
If you want people to :
buy more, try more, pay more
then harnessing trust is the key.
part of the Asia Pacific mext/duxton group

5. Community trust is considered the bedrock of our society
and a vital indicator of community strength.!
!
Much is talked about the importance of community
engagement and many activities at local, state and
corporate level aim to improve community cohesion.!
!
With so much focus and investment, where do we stand
then? Is all the talk about our great communities true? Is
the investment working?!
!
We wanted to find out.!
In November 2012 mext surveyed 1346 adults across
Australia. The survey was conducted online through
Australia Online Research. The statistical error margin
is 2.7%.!
!
We bolstered the quantitative survey with 15 in person
interviews to provide more richness of insight.!
!
We wanted to find out !
- How Australians think about and behave in their
local communities!
- How this is different depending on their trust in
their community!
- If they trust their community and what (not) for!
The methodology to analyse trust is HuTrust®.!
part of the Asia Pacific mext/duxton group
Community & Trust – study background.

6. Why bother?
The importance of trust in the local community
!
Trust is clearly the key driver of community engagement,
care and safety.!
We looked at 4 critical community engagement areas:!
1) Neighbour relations - How we engage with
neighbours !
2) Community support & safety – willingness to volunteer
and report offences!
3) Community prosperity – keeping local dollars local
and willingness to recommend living in my area!
4) Political support – voting and council support!
For each item we compared the average against the
answers of those that have low trust in the community vs
those that highly trust!
part of the Asia Pacific mext/duxton group

7. I know my neighbours!
On average only 1/3 strongly agree they know their
neighbours.!
But if people highly trust their community, this almost
doubles to 60%.!
!
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
0 1 2 3 4 5 6 7 8 9 10
Highly
trust
their
community
Trust
their
community
Average
all
respondents
Level
of
Agreement
part of the Asia Pacific mext/duxton group

8. I help my neighbours
On average only just over 1 in 4 strongly agree that they
help neighbours.!
With people who highly trust their community this doubles
to over half. !
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
0
1
2
3
4
5
6
7
8
9
10
Highly
trust
their
community
Trust
their
community
Average
all
respondents
Level
of
Agreement
part of the Asia Pacific mext/duxton group

9. I would report offences to the authorities!
Of all respondents just 52% agree strongly that they
would report offences. But 77% of those that have high
trust in their community strongly agree. !
This is a key indicator for actively caring for the
community and speaking up.!
0%
10%
20%
30%
40%
50%
60%
0
1
2
3
4
5
6
7
8
9
10
Highly
trust
their
community
Trust
their
community
Average
all
respondents
Level
of
Agreement
part of the Asia Pacific mext/duxton group

10. I volunteer in my community!
Volunteering is a very important aspect of community life
and critical for functioning. !
But on average 21% disagree strongly that they
volunteer and only 1 in 4 agree strongly that they do.!
!
However, among those that highly trust their community
only 12% disagree strongly but half agree strongly that
they volunteer in their community!
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
0
1
2
3
4
5
6
7
8
9
10
Highly
trust
their
community
Trust
their
community
Average
all
respondents
Level
of
Agreement
part of the Asia Pacific mext/duxton group

11. 0%
10%
20%
30%
40%
50%
60%
70%
0
1
2
3
4
5
6
7
8
9
10
Highly
trust
their
community
Trust
their
community
Average
all
respondents
I prefer shopping locally!
Keeping money in the local community and shops is a
key aim of councils.!
!
But on average only 60% strongly prefer to shop locally,
while with high trusters this shoots up to 81%.!
Level
of
Agreement
part of the Asia Pacific mext/duxton group

12. 0%
10%
20%
30%
40%
50%
60%
70%
0
1
2
3
4
5
6
7
8
9
10
Highly
trust
their
community
Trust
their
community
Average
all
respondents
I would recommend living in my local area!
On average 38% would recommend living in their
community.!
46% of those that have low trust would do so BUT if
people have high their community this rises to 73% -
almost double the average.!
Level
of
Agreement
part of the Asia Pacific mext/duxton group

13. 0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
0
1
2
3
4
5
6
7
8
9
10
Highly
trust
their
community
Trust
their
community
Average
all
respondents
If I was planning to invest in property I would invest in
property locally.!
Another important economic indicator is the local
property investment. On average 1 in 3 agrees strongly
that they would invest in property locally. !
But with high trusters this rises to 6 in 10. !
Level
of
Agreement
part of the Asia Pacific mext/duxton group

14. If I was planning to invest in business, I would invest in
business locally.!
Propensity to invest in local business is another
important indicator for monetary retention.!
!
On average 27% agree strongly they would invest in
business locally. With high trusters the propensity rises
by 200% to 54%!
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
0
1
2
3
4
5
6
7
8
9
10
Highly
trust
their
community
Trust
their
community
Average
all
respondents
Level
of
Agreement
part of the Asia Pacific mext/duxton group

15. 0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
0
1
2
3
4
5
6
7
8
9
10
Highly
trust
their
community
Trust
their
community
Average
all
respondents
I vote in elections.!
Mandatory voting may explain that 75% agree strongly
they will vote in elections. But with those that highly trust
their community this still rises to 89%.!
Level
of
Agreement
part of the Asia Pacific mext/duxton group

16. 0%
5%
10%
15%
20%
25%
30%
0
1
2
3
4
5
6
7
8
9
10
Highly
trust
their
community
Trust
their
community
Average
all
respondents
I generally support local council direction/decisions.!
Out of 1346 answers, no one gave a 10/10. Although
most will vote, few seem to see themselves
represented. !
Only 1 /10 strongly agree they support council decision
in general.!
!
Conversely, almost ½ clearly disagree in general with
council decisions. Scores of 9 - rise to 24% compared
to the average of 10%.!
Level
of
Agreement
part of the Asia Pacific mext/duxton group

17. Know
my
neighbours
In summary:
The more residents trust their local community, the more they do to make it more successful.!
!If I trust my community I ...!
Help
my
neighbours
Report
offences
Volunteer
Prefer
shopping
locally
Recommend
living
here
Would
prefer
to
invest
in
property
here
Would
prefer
to
invest
in
business
here
Vote
in
elec>ons
Support
council
decisions
72% 66% 88% 53%
89% 88% 69% 60%
88% 46%
part of the Asia Pacific mext/duxton group

18. Considering the
somewhat low trust
results, what do(n’t)
we trust our
community for?
HuTrust Analysis
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
All
images
copyright
Istock
and
used
under
license
by
ifm
&
mext
part of the Asia Pacific mext/duxton group

19. HuTrust® dimensionalises trust into its 6 facets. !
!
§ Psychologically correct!
§ Statistically proven!
§ Practically proven with many leading organisations
from Australia to Qatar.!
www.hutrust.com !
!
HuTrust®
is
trademark
of
ifm
in
depth
research
and
strategies
and
Stefan
Grafe.
The
HuTrust®
Model,
its
facets,
descriptors
and
statements
are
copyright
ifm
in
depth
research
and
strategies
and
may
not
be
used,
reproduced
or
stored
in
any
medium
unless
expressly
permiCed
by
ifm.
HuTrust®
is
applied
in
Brand
trust
development,
Customer
experience
&
value
proposi,on
development,
Sales
and
Business
Development
Performance
&
Training,
Employer
branding
&
Employee
engagement,
Manager
Coaching
&
Leadership
training,
transforma,on
and
change
management
and
corporate
affairs
&
PR.
All
images
copyright
Istockphotos
and
used
under
license
by
ifm
&
mext.
Whenever customers interact
with you or think of you, they
assess you against the 6
drivers of trust.!
To understand what trust or the lack thereof is made of, we
use HuTrust.
!
HuTrust (for human trust) displays the 6 facets that make
up trust.!
This enable to understand what residents (don’t) trust for
and therefore to act.!
part of the Asia Pacific mext/duxton group

20. Base: all respondents, n = 1346
As we saw…
Only half of residents surveyed say they trust their local
community, 14% actively distrust their community and only
15% strongly trust their community.
Distrust
No
trust
Low
trust
High
trust
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
part of the Asia Pacific mext/duxton group

21. 6.3
6.2
6.3
6.0
5.6
5.8
6.0
4
5
6
7
8
Trust
Stability
Developme
Relationshi
Benefit
Vision
Competenc
Average Score
‘Trust my Local Community’ HuTrust® Profile
Base: all respondents, n = 1346
Residents score each of the HuTrust Facets well below the
trust threshold of 7. Trust in a benefit and trust in an
appealing vision/direction is very low, closer to active
distrust.
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
part of the Asia Pacific mext/duxton group
Hutrust® Profiles

22. Base: all respondents, n = 1346
I trust my Local Community for its stable foundation.
Half don’t trust in their community’s stability.
For having built a strong foundation, distrust is as high
as high trust.
The high proportion of 5 scores, non trust, throughout is
notable. Stability
trust
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
Distrust
No
trust
Low
trust
High
trust
part of the Asia Pacific mext/duxton group

23. Example:
‘I’ve been living here for 30 years. At the start
everyone knew each other and looked after
each other. But that was then. Now I feel we
have lost much of that.’!
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
part of the Asia Pacific mext/duxton group

24. Base: all respondents, n = 1346
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
I trust my Local Community to develop well in
the future.
Over half don’t trust their community to develop well in the
future.
Development
trust
Distrust
No
trust
Low
trust
High
trust
part of the Asia Pacific mext/duxton group

25. Example:
‘Can’t get into childcare, more and more
shops are closing and less and less houses
are well presented. I don’t think it is going get
better, probably worse.’!
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
part of the Asia Pacific mext/duxton group

26. Base: all respondents, n = 1346
Only 43% trust that their community can relate well to
people like themselves. 1 in 6 distrust for that.
I trust that my community can relate well to people like
me.
Rela>onship
trust
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
Distrust
No
trust
Low
trust
High
trust
part of the Asia Pacific mext/duxton group

27. Example:
‘Everyone seems so busy and occupied with
themselves. I hardly see any of my
neighbours.’!
!
‘Whenever I call council about something no
one properly knows and no one does anything
at the end.’!
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
part of the Asia Pacific mext/duxton group

28. Benefit
trust
1 in 4 actively distrust their community to be of
benefit to them. Only 41% trust their community to
be valuable in their daily lives.
I trust my community to be valuable in my daily life.
Base: all respondents, n = 1346
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
Distrust
No
trust
Low
trust
High
trust
part of the Asia Pacific mext/duxton group

29. Example:
‘I feel I just live here. I don’t think I get
anything from my local area or council –
except for bills’.!
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
part of the Asia Pacific mext/duxton group

30. I trust my community for an appealing vision.
61% don’t trust in their community’s vision. 1 in 6
actively distrust the vision. More than the number that
highly trust the vision.
An equal number strongly trust and distrust their
community for having the right competencies. Overall
60% don’t trust their local community for their
competence.
Vision
trust
Base: all respondents, n = 1346
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
Distrust
No
trust
Low
trust
High
trust
part of the Asia Pacific mext/duxton group

31. Example:
‘They sometimes send those surveys around.
But the surveys are meaningless and,
whatever I answer, they seem to be doing the
opposite.’!
!
‘They have this stupid slogan that doesn’t say
anything. I wouldn’t have a clue what their
vision is. The councillors are no better. Even
when you read about them, it is just drizzle to
get elected.’!
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
part of the Asia Pacific mext/duxton group

32. I trust my community to have what it takes.
61% don’t trust in their community’s vision. 1 in 6 actively
distrust the vision. More than the number that highly trust
the vision.
An equal number strongly trust and distrust their community
for having the right competencies. Overall 60% don’t trust
their local community for their competence.
Competence
Base: all respondents, n = 1346
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
Distrust
No
trust
Low
trust
High
trust
part of the Asia Pacific mext/duxton group

33. Example:
‘The planners don’t seem to have clue. They
approve the most ridiculous developments
and hold up the sensible ones. And in the few
cases where they do the right thing, they get
smashed by VCAT or the planning minister.’!
part of the Asia Pacific mext/duxton group

34. Trust is the key driver for resident’s attitudes and
behaviours that make our communities strong and
successful.
There are as many residents that trust their community as
there are residents that don’t and distrust their community.
This is hardly a good result considering that the Big 4 banks
are trusted by a good majority of their customers.
It appears that councils, community organisations and
parties are not able to garner their resident’s trust and thus
miss out on many opportunities.
Practically this means
• much time & money wasted dealing with objections,
• higher spending due to lack of willingness to volunteer
and help their community
• Less help from residents in reporting offences and
rectify issues
• Loss of local investment and local spending, depleting
the local community of funds
Comparison of trust in CBA vs respondent’s trust in
their local community
What does this mean?!
!
Base: all respondents, n = 1346
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
part of the Asia Pacific mext/duxton group

35. Understanding what residents want to trust for most.
To help clients understand what to focus on most, we apply
a special regression methodology.
It tells us which HuTrust Facets contribute strongest to
trusting at this point in time.
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
part of the Asia Pacific mext/duxton group

36. My Local Community’ HuTrust Drivers!
Trust would be most strongly affected if residents could trust
their community for having built a strong foundation and to
develop well in the future.
While these are the strongest facets at 6.3 and 6.2 average,
they score well below the trust threshold.
Base: all respondents, n = 1346
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
part of the Asia Pacific mext/duxton group

37. Different age groups need to be engaged differently!
When looking at what drives trust in the different age
groups, young adults place most importance in being able
to trust their community to develop well in the future.
Trust in an appealing vision and stability are equal second.
Councils should also note that with the 25-34 year olds –
the first time property buyers – relationship trust is the
second most important trust driver.
Base: all respondents, n = 1346
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
part of the Asia Pacific mext/duxton group

38. An example of regional
differences:
Inner vs. outer east
Melbourne
part of the Asia Pacific mext/duxton group

39. My Local Community’ HuTrust Profiles
In Melbourne’s outer eastern suburbs trust scores overall
seem to be slightly higher, but still stay well below the trust
threshold of 7.
In the inner suburbs trust in a benefit is very low, trending
towards distrust.
In the outer suburbs trust in an appealing vision borders
active distrust.
Base: inner east Melbourne (n=59), outer east Melbourne (n=54)
This
publica,on
and
results
are
copyright
mext
2013.
HuTrust
and
the
6
drivers
of
trust
are
copyright
and
trademark
of
ifm/mext.
Copying
and
publishing
by
any
means
is
not
permiCed
without
express
permission
of
the
copyright
holder
except
as
permiCed
through
the
Australian
copyright
act
and
for
informa,on
purposes.
part of the Asia Pacific mext/duxton group

40. Duxton
Consul>ng
Singapore
Email:
laurenz.koehler@duxton
consul,ng.com
Address:
26
Duxton
Rd.
Singapore
089490
Phone:
+65
6323
3340
Chris>na
Eisenschmid
Email:
chris,na.eisenschmid@psyma.com
Address:
Nymphenburger
Str.
14
80335
Munich
Phone+49
(0)
89
20209610
Concerto
Marke>ng
Suite
250
–
128
Has,ngs
St.
West
Vancouver,
BC
V6B
1G8
t:
604-­‐684-­‐8933
f:
604-­‐684-­‐8934
Who
Group
Australia
M.Dudley
Email:
md@whogroup.com
Level
2,
1
Southbank
Blvd
Southbank
VIC
3006
03
8636
4000
Tred
Interna>onal
Adam
Thorp,
Director
Mobile:
0417
584
599
Phone:
02
9300
6439
www.tredinterna,onal.com
Email:
info@tredinterna,onal.com
Global
contact:
mext
Consul>ng
Australia
Stefan
Grafe,
Managing
Partner
&
HuTrust®
Developer
Stefan.grafe@mextconsul,ng.com
165
Cremorne
Street
Richmond
VIC
3122
+61
3
94285417
For further information and
HuTrust® usage, please
contact: