Communication with India associates- FINAL 052413 PM
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Walmart operates in 27 countries with over half of its retail facilities located internationally. Effective communication is critical to project success and understanding global customers and associates is key to Walmart's success. Communication styles differ between the US and India, with Indians preferring a more indirect, formal, and context-based approach that begins with social conversation rather than immediately getting to business. Some best practices for communication between the US and India include setting expectations and goals jointly, establishing communication ground rules, regular check-ins, sharing progress updates, and asking questions respectfully.
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Mobile phones have the potential to change India's unequal gender structure by empowering women, but significant challenges must be addressed. India ranks 136 out of 186 countries on the UN's gender inequality index. Traditionally, Indian gender ideologies restrict women's movement outside the home and limit interactions within the home. Mobile phones could help women achieve balance, community organization, and knowledge; however, factors like poverty, lack of education, and male dominance currently inhibit many rural Indian women from using mobile phones for their economic and social benefit. Overcoming challenges such as affordability, technical training requirements, and apprehension around conflict will be necessary to realize mobile phones' potential for empowering women and transforming India's social structures.
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This document provides an overview of cultural communication aspects in India. It discusses that India has a 5000 year old civilization with over 3000 languages spoken. It describes India's value systems as patriarchal and religious. Hinduism and Islam are the main religions. Greetings like Namaskar are common and respect is shown through titles. Arranged marriage and conservative dress are traditions. Business meetings emphasize relationships and flexibility. Decision making is slow and negotiations celebrate with meals. India celebrates diverse religious and national festivals. Respecting customs helps when communicating across cultures in India.
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Homework 2, Interview GuideThis assignment helps you focus on.docx
Homework 2, Interview Guide:
This assignment helps you focus on an important course goal--cultural values and how they may influence communication expectations for a manager and leader. It serves as a cornerstone to several course learning objectives.
The assignment has a series of DUE Dates.
See the LEO link for the schedule.
What are the reasons for different due dates?
SEE Section at the end of this guide.
Assignment Page Length:
Expect to write 5 or more pages.
Page length is NOT a requirement of the assignment, but gathering, reporting, and analyzing information are.
Choosing Your Interviewee
Prepare yourself to do an interview of a colleague, whose early life/childhood was spent in a very different location
. For instance, if you lived your early childhood in Nigeria, then you might want to interview a colleague or friend from the Caribbean or the USA--or somewhere else, but
do not interview
someone from Nigeria. If you were born in the US, then you might ask a work or class mate from Nigeria, or the Caribbean or a
place other than the USA
. If you are a part of a family that immigrated to the US, interview someone who is
not
from the country of your family.
If you are in the military or with a contracting group, and have a top security clearance, then email me to discuss your interview plans.
Do not interview your boss or a direct report—the existing work relationships make it difficult to complete the assignment.
Do not interview a very close friend because you are likely to skip some ideas due to being familiar.
Consider choosing a classmate in this course.
You then can exchange interview information quickly.
Note:
Interviewing a classmate is not required.
Your choice of interviewee is important to being successful in this assignment.
If you have questions about the differences between your childhood location and the person you are thinking about interviewing, then send me an email (
[email protected]
)
Do NOT complete your interview by email.
Use f2f, phone or an online chat.
(LEO has a personal chat option).
Adler’s book, Chapter 3 helps you think about exactly how to gather information about culture from the person you are interviewing.
Read carefully.
To make the questions more concise and easier to use, they are adapted and listed here
.
Please use the questions below to make notes about comments from the interview on the following topics:
Career Advancement, Family Background and Cultural awareness.
Survey 1
Adapted from Adler (2008) pages 88-89.
Career Advancement:
1.
What type of education did your interviewee receive?
Public?
Private?
Were the schools led by a religious-based group?
In comparing education, how does your interviewee describe his or her education to peers—others in the community in which s/he grew up?
Was it similar?
Better?
2.
Does your interviewee have advanced degrees?
Describe.
3.
Why did your interviewee choose his or her profession?
Is th.
RivieraDevPresentation
Sherwood Fleming is a Canadian communication coach who leads intercultural communication workshops. In this presentation, Fleming aims to show how communication can be optimized across cultures by:
1. Framing language as a practical tool for building understanding and coordination between cultures.
2. Explaining how cultural differences can lead to miscommunication and providing examples of cultural codes that influence speaking and listening styles.
3. Introducing "speech acts" as a universal communication code and outlining a simple 3-step process for identifying and addressing gaps, which involves listening for intent, making clear requests and offers, and following through on promises.
The overall message is that effective cross-cultural communication is an essential skill
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1) Coca-Cola struggled to gain market share in India due to cultural differences and a public relations crisis over its impact on local water supplies. When accusations arose that Coke contaminated local water sources, it responded defensively rather than addressing concerns transparently.
2) To be more successful in India, Coca-Cola needs to prioritize regaining public trust, continue reducing its water usage, and address problems proactively to prevent future crises from damaging its brand reputation. Improving community relations will help the company expand in India's important soft drink market.
3) Cross-cultural communication and negotiation require understanding differences in areas like language, nonverbal cues, and decision-making to build effective relationships.
Meeting 7 team b
1) Coca-Cola struggled to gain market share in India due to cultural differences and losing trust when reports surfaced that its plants were depleting local water supplies.
2) The company initially took a defensive response but should have tested its products and launched a water safety campaign to address concerns.
3) To be successful in India, Coca-Cola needs to continue lowering water usage, improving its image after a sales drop, and addressing any future issues swiftly.
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The document discusses various aspects of business communication and writing skills. It covers topics like the importance of grammar and vocabulary, different types of business writing including letters, emails and internal communication. It also discusses principles of effective listening and writing. Business language skills are important for career growth and organizational success in today's global business environment. Managers should focus on accurate grammar usage, precise vocabulary, and avoiding common errors to improve their written communication.
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- ICCA (International Congress and Convention Association) - Global industry association with resources on venue standards, regulations, and best practices around the world.
- MPI (Meeting Professionals International) - Industry association with global chapters. Post questions to members in specific countries for local insights.
- Convention bureaus - Most major cities have a convention bureau that can provide venue and supplier recommendations tailored to your needs and budget.
- Venue/DMC RFP templates - Templates help ensure you capture all relevant details upfront like F&B minimums, payment terms, cancellation policies which vary globally.
- Currency converters -
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Networking is a process of establishing mutually beneficial connections through interactions. The international students job search seminar discusses improving networking skills, including understanding US cultural norms, steps to better networking, and the importance of practice. Cultural norms, social skills, and networking are discussed to help international students expand their professional networks and stand out in their job searches.
"Mastering cross-cultural communication", Anna Gandrabura
Key strategies for effective and respectful interactions across different cultures. Best practices for Ukrainian developers to communicate effectively in a multicultural team. Top things to know when working with LatAm clients & teams. Feedback matters: how to ask, give, and receive feedback across cultures. Tactics for overcoming language barriers and cultural misunderstandings.
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This document discusses communication processes and principles of effective and ethical communication. It defines communication and lists categories including spoken, non-verbal, and written communication. The principles of effective communication include good speaking, listening, writing, and reading skills as well as body language. Ethical communication principles include acting with joint interest, sensitivity, curiosity, openness, and responsibility. Communication meets physical, instrumental, relational, and identity needs and is guided by culture and context.
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Similar to Communication with India associates- FINAL 052413 PM
Meeting 6 team a
This document discusses cross-cultural communication and negotiation. It covers topics like explicit vs implicit communication, communication flows, barriers to communication, and managing cross-cultural negotiations. It provides examples of cultures that use explicit or implicit communication and discusses challenges companies may face when negotiating internationally, like with Coca-Cola's difficulties in India.
Collaboration in a Global Environment
This document discusses collaboration in a global environment. It begins with an agenda that focuses on recognizing cultural differences, discussing customer expectations across cultures, and demonstrating awareness of cultural differences in collaboration. Soft skills like cultural sensitivity, intercultural skills, and empathy are defined. Components of collaboration discussed include customer relationship management and total quality management. The document also examines Hofstede's model of cultural dimensions for the Philippines, UK, and US across power distance, individualism, masculinity, uncertainty avoidance, long-term orientation, and indulgence. References are provided at the end.
Consultative Phone Sales in the K-12 Market
This document provides guidance on effective consultative phone selling strategies for the K-12 education market. It discusses creating value for customers by understanding their needs and pain points, such as addressing low test scores or curriculum requirements. Successful strategies include asking open-ended questions, presenting benefits over features, handling objections, securing commitments, and following up after calls. Relationship building through frequent contact and providing resources is also emphasized.
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Cultural Intelligence
Communication
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Delivering the Promise/Business ValueChapter 3 culture management style and business systems
This document summarizes key chapters from the 15th edition of the textbook "International Marketing" by Philip R. Cateora, Mary C. Gilly, and John L. Graham. The chapter objectives cover adaptation to different cultures and management styles around the world. It discusses the impact of culture on business and the need to understand cultural differences to succeed internationally. Specific management styles are compared across countries and contexts, including differences in authority structures, communication, time orientation, and ethics. Adaptation to different cultural imperatives, electives and exclusives is also emphasized.
Job market and interview preparation
The document provides information about preparing for a job interview. It discusses the current job market in IT and banking sectors in India. It then covers the interview process, including the different types of questions asked and skills assessed in interviews like aptitude tests, group discussions, communication skills, and technical skills. The document provides tips for interview preparation, common interview questions, how to answer questions, and questions candidates should ask the interviewer. The overall message is that thorough preparation is important to perform well in interviews and land the job.
Question Design - NCHRA
The document discusses best practices for building an effective employee engagement survey. It covers key principles like ensuring each question serves a purpose and has the right amount of questions. It also discusses the benchmark approach of comparing to industry standards and the strategic alignment approach of linking questions to business goals. Additionally, it covers potential biases in responses, project management tips, pulsing strategies for ongoing feedback, and holds a Q&A discussion.
Presentation Skills
This document provides tips and guidance for effective communication and public speaking. It discusses developing basic public speaking skills like using eye contact, body language and voice effectively in presentations. It also covers creating visual aids that reflect good instructional design, and responding well to questions. The document emphasizes that 93% of how people judge you is based on appearance and body language during face-to-face communication, and 70% is based on tone of voice during phone communication. It provides tips for mirroring others' tone, rate, body language and eye contact during communication. Furthermore, it outlines the key steps to giving a good presentation: planning with clear objectives, preparing content and visuals, practicing, and presenting confidently.
MANAGING A GLOBAL WORKFORCE.pptx
Managing a global workforce presents unique challenges for human resource managers. Companies must consider cultural differences in communication styles, nonverbal etiquette, religious practices, and laws when employing staff in multiple countries. Effective global workforce management requires cultural awareness training, ensuring compliance with varying international regulations, and addressing issues such as language barriers, differing management approaches, and technological infrastructure limitations across regions.
Homework 2, Interview GuideThis assignment helps you focus on.docx
Homework 2, Interview Guide:
This assignment helps you focus on an important course goal--cultural values and how they may influence communication expectations for a manager and leader. It serves as a cornerstone to several course learning objectives.
The assignment has a series of DUE Dates.
See the LEO link for the schedule.
What are the reasons for different due dates?
SEE Section at the end of this guide.
Assignment Page Length:
Expect to write 5 or more pages.
Page length is NOT a requirement of the assignment, but gathering, reporting, and analyzing information are.
Choosing Your Interviewee
Prepare yourself to do an interview of a colleague, whose early life/childhood was spent in a very different location
. For instance, if you lived your early childhood in Nigeria, then you might want to interview a colleague or friend from the Caribbean or the USA--or somewhere else, but
do not interview
someone from Nigeria. If you were born in the US, then you might ask a work or class mate from Nigeria, or the Caribbean or a
place other than the USA
. If you are a part of a family that immigrated to the US, interview someone who is
not
from the country of your family.
If you are in the military or with a contracting group, and have a top security clearance, then email me to discuss your interview plans.
Do not interview your boss or a direct report—the existing work relationships make it difficult to complete the assignment.
Do not interview a very close friend because you are likely to skip some ideas due to being familiar.
Consider choosing a classmate in this course.
You then can exchange interview information quickly.
Note:
Interviewing a classmate is not required.
Your choice of interviewee is important to being successful in this assignment.
If you have questions about the differences between your childhood location and the person you are thinking about interviewing, then send me an email (
[email protected]
)
Do NOT complete your interview by email.
Use f2f, phone or an online chat.
(LEO has a personal chat option).
Adler’s book, Chapter 3 helps you think about exactly how to gather information about culture from the person you are interviewing.
Read carefully.
To make the questions more concise and easier to use, they are adapted and listed here
.
Please use the questions below to make notes about comments from the interview on the following topics:
Career Advancement, Family Background and Cultural awareness.
Survey 1
Adapted from Adler (2008) pages 88-89.
Career Advancement:
1.
What type of education did your interviewee receive?
Public?
Private?
Were the schools led by a religious-based group?
In comparing education, how does your interviewee describe his or her education to peers—others in the community in which s/he grew up?
Was it similar?
Better?
2.
Does your interviewee have advanced degrees?
Describe.
3.
Why did your interviewee choose his or her profession?
Is th.
RivieraDevPresentation
Sherwood Fleming is a Canadian communication coach who leads intercultural communication workshops. In this presentation, Fleming aims to show how communication can be optimized across cultures by:
1. Framing language as a practical tool for building understanding and coordination between cultures.
2. Explaining how cultural differences can lead to miscommunication and providing examples of cultural codes that influence speaking and listening styles.
3. Introducing "speech acts" as a universal communication code and outlining a simple 3-step process for identifying and addressing gaps, which involves listening for intent, making clear requests and offers, and following through on promises.
The overall message is that effective cross-cultural communication is an essential skill
Meeting 6 team b
1) Coca-Cola struggled to gain market share in India due to cultural differences and a public relations crisis over its impact on local water supplies. When accusations arose that Coke contaminated local water sources, it responded defensively rather than addressing concerns transparently.
2) To be more successful in India, Coca-Cola needs to prioritize regaining public trust, continue reducing its water usage, and address problems proactively to prevent future crises from damaging its brand reputation. Improving community relations will help the company expand in India's important soft drink market.
3) Cross-cultural communication and negotiation require understanding differences in areas like language, nonverbal cues, and decision-making to build effective relationships.
Meeting 7 team b
1) Coca-Cola struggled to gain market share in India due to cultural differences and losing trust when reports surfaced that its plants were depleting local water supplies.
2) The company initially took a defensive response but should have tested its products and launched a water safety campaign to address concerns.
3) To be successful in India, Coca-Cola needs to continue lowering water usage, improving its image after a sales drop, and addressing any future issues swiftly.
Writing skills of managerial communication
The document discusses various aspects of business communication and writing skills. It covers topics like the importance of grammar and vocabulary, different types of business writing including letters, emails and internal communication. It also discusses principles of effective listening and writing. Business language skills are important for career growth and organizational success in today's global business environment. Managers should focus on accurate grammar usage, precise vocabulary, and avoiding common errors to improve their written communication.
Cbi 2013 pharma forum c5 21 mar13 tullgren canonica final
Here are some resources to help with international venue contracting and F&B budgeting:
- ICCA (International Congress and Convention Association) - Global industry association with resources on venue standards, regulations, and best practices around the world.
- MPI (Meeting Professionals International) - Industry association with global chapters. Post questions to members in specific countries for local insights.
- Convention bureaus - Most major cities have a convention bureau that can provide venue and supplier recommendations tailored to your needs and budget.
- Venue/DMC RFP templates - Templates help ensure you capture all relevant details upfront like F&B minimums, payment terms, cancellation policies which vary globally.
- Currency converters -
imternational marketing
The document discusses several topics related to international marketing and management. It covers cultural imperatives, electives, and exclusives that influence business customs across cultures. It also discusses how American culture impacts management style, with an emphasis on individualism, objective decision making, and competition. Authority structures and decision making patterns are influenced by a country's power distance index. Management objectives around the world relate to security, personal life, affiliation, and power. Effective communication requires an understanding of differences in language and time orientation between low and high context cultures. Business ethics are also culturally dependent.
Module V. Network Well and Stand Out PPT
Networking is a process of establishing mutually beneficial connections through interactions. The international students job search seminar discusses improving networking skills, including understanding US cultural norms, steps to better networking, and the importance of practice. Cultural norms, social skills, and networking are discussed to help international students expand their professional networks and stand out in their job searches.
"Mastering cross-cultural communication", Anna Gandrabura
Key strategies for effective and respectful interactions across different cultures. Best practices for Ukrainian developers to communicate effectively in a multicultural team. Top things to know when working with LatAm clients & teams. Feedback matters: how to ask, give, and receive feedback across cultures. Tactics for overcoming language barriers and cultural misunderstandings.
Communication Processes, Principles, and Ethics.pptx
This document discusses communication processes and principles of effective and ethical communication. It defines communication and lists categories including spoken, non-verbal, and written communication. The principles of effective communication include good speaking, listening, writing, and reading skills as well as body language. Ethical communication principles include acting with joint interest, sensitivity, curiosity, openness, and responsibility. Communication meets physical, instrumental, relational, and identity needs and is guided by culture and context.
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Given to HR professionals at the University of San Diego June 3, 2011 to those who are less interested in the differences and more on what to do about them it.
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Chapter 3 culture management style and business systems
Chapter 3 culture management style and business systems
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Communication with India associates- FINAL 052413 PM
- 1. Save money. Live better. COMMUNICATION BEST PRACTICES - INDIA INDIA Arvinthan, Sharmila and Inderpreet
- 2. 2 Walmart is Global • Q) Number of countries with Walmart retail operations 27 • Q) International retail facilities (%) 57% • Q) Walmart International sales(FYE13) $135 Billion (Fortune 10) • Q) Number of languages spoken in USA 337 • Most critical factor for project success is “Effective Communication”. • Understanding and communicating effectively with global customers and associates is key to Walmart’s success
- 3. 3 Complexity • Namaste = Hello Bindi=Dot Saree – A traditional attire Respect Consitutional Federation, Republic Mostly Arranged marriages 800 languages 2000 dialects National Language – Hindi 8 major religions English – 3rd language for most individuals
- 4. 4 Communication Styles USA INDIA Direct Indirect Low context High context InFormal Formal Start with humor Humor in between Begin with business conversation Begin with social conversation Saying NO is acceptable Saying NO is impolite
- 5. 5 Best Practices • Face to Face contact • Setting performance expectations jointly • Set Goals jointly • Ground Rules for Team Communication • Weekly Check-in • Process Visibility • Gradual sharing of responsibilities • Mutual Progress Reports • Asking the Right Question Respect for the Individual Service to the customer Strive for Excellence