Communication for success
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Effective communication involves both verbal and nonverbal skills. Verbal communication can be oral like conversations or written like emails and reports. Nonverbal communication includes body language through facial expressions, posture, gestures, and how people use personal space. Good communication is important for situations like teaching a class, job interviews, group discussions, presenting ideas, appraisals, instructing staff, asking for raises, client interactions, speeches, team meetings, and brainstorming sessions. Body language skills such as making eye contact and having aware facial expressions are also crucial parts of communicating successfully.
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Communication for success
- 1. How to successful & effective through communication skills
- 2. Types of Communication Verbal Oral - person to person ; Over the Telephone ; Meetings Written - E-mail ; reports ; Nonverbal Expression Body language
- 3. Teaching a class Job Interview Group discussion At a Business dinner Presenting your idea Yearly Appraisal Issue Instructions to your staff Asking for a raise Client interaction Thank you Speeches Team Meetings Brain storming sessions When is Effective Communication Important?
- 4. Body Language Eye contact Facial expression Postures and gestures Personal biases and prejudices Personal space Orientation
- 5. Thank you
- 6. Thank you
Editor's Notes
- Teaching a class Job Interview Group discussion Asking for a raise Presenting your idea Yearly Appraisal At a Business dinner Client interaction Issue Instructions to your staff Thank you Speeches Team Meetings Brain storming sessions This is just to emphasize the different occasions when a person will be required to communicate. There could be several more occasions..encourage the participants to come up with examples. 2-5 mins
- Let us now look at what you should do. What you do during a conversation has a major impact on the interpretation of the message received.Act out each one negatively: exaggerate for the audience!!Type of body language to be aware of (in yourself as well as others) are: Eye contact - Much here depends upon our personality, topic of the conversation and knowledge of the other person. Research has shown that we tend to look more at others when we like them! When in one to one discussions it is best to establish a comfortable eye contact with each other. Remember, if you are busy with some paperwork at the time, stop what you are doing and stand up. Facial expression - probably the most important area in non - verbal communication. The face conveys emotions and feelings with far greater precision than words alone. For instance, happiness, anger, enthusiasm, disinterest, puzzlement, fear, surprise, etc. Keeping your emotions and feelings under control will aid you keep your facial expressions under control. Postures and gestures - use of hand and arm gestures, body position and movements. Some of us are natural gesticulators and make great use of our hands and arms to illustrate what we are saying in conversation, while others make only limited use of gestures. Keep an open body stance with your hands in front of you at all times. And no hands in pockets! Personal biases and prejudices - appearance and what we wear seams to have become extremely important in recent years. Clothes, accessories, jeweler, hair and even physique have a powerful affect on how we are perceived by others. With this in mind we should be aware of our own prejudices in this area, for instance: real men don't wear earrings, red is an aggressive color or women should not wear trousers at work! Appearance and grooming is probably the area many of us base our first impressions on. So, do not allow your own personal preferences or prejudices affect your judgment: Don’t judge people by their outward appearance. Eg:Friend’s child, nose pierce, short skirt, long nails..friend said SON u’r not going out like that !!! Seriously when a person does not feel judged by you there is more likely hood of them choosing you. Personal space - careful you do not invade an individual's personal space as this will look aggressive. A good indication for determining good distance is to stand at the distance you would normally shake someone's hand. Never be afraid to shake someone's hand. Handshaking breaks down barriers! Orientation - make sure you face the person you are talking to. Remember that this along with good eye contact will show the customer you are actively listening to them. Observing what a person does while they are speaking has the most impact on message delivery of all the communication methods. So when listening actively in any interpersonal situation, not only are we using our ears but also our eyes. Of course we must always be aware that our interpretations of meaning in all the areas above are subjective.However, if we combine the use of effective questioning, active listening and observation, our judgments and contributions are likely to be more effective.We can all interpret body language but very rarely read the signals. Women do much better than men, and this is sometimes referred to as intuition. Most body language is conditioned, there is very little that is natural, body language that we are born with. The movement of the head to indicate “no”, and the eyebrow raised in surprise are two of the most obvious. Conditioned body language is what we generally see, body language that we are influenced to use whilst growing up. The nod of the head to indicate “yes”, the rubbing of the eyes to indicate lack of understanding and so on. So this means that there will be cultural differences in interpreting body language as well and we need to take this into consideration. 15-20 mins