This document discusses various communication skills including active listening, non-verbal communication, clarity, voice, giving feedback, empathy, negotiation, open-mindedness, communicating in writing, communication over telephones, and winning customers. It covers these topics in sections and concludes with a summary and questions.

1. Hello

2. Communication Skills
Prepared and Presented by :
Abdelrahman Nasser Ali

3. Active Listening

4. Non-verbal Communication

5. Clarity

6. Voice

7. Giving Feedback

8. Empathy

9. Negotiation

10. Open-Mindedness

12. Communicating in writing

13. Communication in Telephones

14. Win the customer

15. Summary

16. Questions