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Communication
The document provides an overview of a workshop on communication skills. The workshop aims to help participants learn good and bad communication, basic communication skills, barriers to effective communication and how to overcome them, body language, speaking skills, writing skills, listening skills, and presentation skills. The workshop also discusses types of communication, communication methods, and effective communication.
Communication
- 1. WELCOME fb.com/HRMglobal 1
- 2. Communication Skills What isthere for the day… We’ll share knowledge We’ll have Fun We’ll Play Roles We’ll learn fb.com/HRMglobal 2
- 3. Communication Skills LET’S DISCOVER THE POWER OF COMMUNICATION… fb.com/HRMglobal 3
- 4. Communication Skills WHAT DO WE UNDERSTAND BY A “SKILL”? fb.com/HRMglobal 4
- 5. Communication Skills At theend of the workshop we will learn… what is Good and what is Bad Communication some basic skills to become a Good Communicator fb.com/HRMglobal 5
- 6. Communication Skills … andalso to recognize & overcome barriers advantages of listening to speak confidently to communicate effectively fb.com/HRMglobal 6
- 7. Communication Skills Research shows,communication is… 55% 7% body language words 38% style fb.com/HRMglobal 7
- 8. Communication Skills Why Communication… to express our emotions achieve joint understanding to get things done pass on and obtain information reach decisions develop relationships fb.com/HRMglobal 8
- 9. Communication Skills Home Truthsabout Communication… Good Communication can’t exist without honest listening We do not try HARD to get our message across We do not take advantage of various media available to us We all could improve our communication skills It cannot be perfected fb.com/HRMglobal 9
- 10. Communication Skills Ways &effects of Communication Formal Less Flexible, More Accurate but less responsive (JAGRITI…) Informal More Flexible, Less Accurate but responsive (Grapevine/Rumors) fb.com/HRMglobal 10
- 11. Communication Skills What isCommunication… art of getting your message across effectively through: •Spoken words – first & simplest way •Body Language – can make or mar •Written words – reflects importance •Visuals – leaves greatest impact fb.com/HRMglobal 11
- 12. Communication Skills Types &Methods Written Letters, Memos, Reports… Spoken Conversations, Interviews, Phone Calls, Requests… Gestures Facial expressions, Actions, Voice Tone, Silence, Stance… Visuals Photographs, Paintings, Videos, Film… Multimedia Television, Newspaper, Magazines, Internet… fb.com/HRMglobal 12
- 13. Communication Skills Communication : The Flow Channel Formulating Delivery Message Receiver Sender Feedback Response Perception Understanding fb.com/HRMglobal 13
- 14. Communication Skills Effective Communication… ◦Is scarcer than quality water ◦ Is measured by results or actions ◦ Does not need to be very complex ◦ Is aimed at informing others ◦ Is complete and clear fb.com/HRMglobal 14
- 15. Communication Skills Barriers toEffective Communication… Personal Barriers Your style and character (rude, polite, shy, outspoken) Preparation & presentation Lack of clarity (pronunciation, pitch, etc.) Lack of credibility Timing fb.com/HRMglobal 15
- 16. Communication Skills Barriers toEffective Communication… Proper Pronunciation Communication Help Pen Buffalo Career Guest Colonel Buffet Bouquet Rendezvous Bulb Fax Prakash Pradeep Chandrajeet fb.com/HRMglobal 16
- 17. Communication Skills Barriers toEffective Communication… Organisational Barriers Culture Environment Size & structure Pace of activity fb.com/HRMglobal 17
- 18. Communication Skills Barriers toEffective Communication… Process Barriers Channel/Medium Irrelevant Information loading Lack of Response or Feedback Inappropriate Questions fb.com/HRMglobal 18
- 19. Communication Skills Overcoming theBarriers… Say to yourself, “I will get Response” Come up with a topic for discussion everyday Start improving upon pronunciation Develop habit of reading – start with the English newspaper / Comics Understand first, then communicate Don’t be afraid of asking questions fb.com/HRMglobal 19
- 20. Communication Skills Body Language… Facial Expressions Gestures Posture fb.com/HRMglobal 20
- 21. Communication Skills BodyLanguage… Clearing throat, "whew" sound, Whistling, smoking, pinching flesh Nervousness covering mouth, jiggling money or keys, tugging ears, wringing hands. Short breaths, "tsk" sound, tightly clenched hands, wringing hands, Fist like gestures Frustration pointing index finger rubbing hand through hair rubbing back of neck. fb.com/HRMglobal 21
- 22. Communication Skills Body Language… Open hands, Openness unbuttoned coat Arms crossed, sideways glance, touching-rubbing nose, rubbing eyes, Defensiveness buttoned coat, drawing away Pinching flesh, chewing pen, thumb Insecurity over thumb, biting fingernail fb.com/HRMglobal 22
- 23. Communication Skills Body Language… Upper body in sprinter's position, open hands, Cooperation sitting on edge of chair, hand to face gestures, unbuttoning coat. Steepled hands, hands behind back, back stiffened, hands in coat Confidence pockets with thumb out, hands on tapels of coat fb.com/HRMglobal 23
- 24. Communication Skills Body Language… Lookout for some more clues on Body Language in the given handout… fb.com/HRMglobal 24
- 25. Communication Skills SPEAKING SKILLS fb.com/HRMglobal 25
- 26. Communication Skills Speaking… “A wise man reflects before he speaks; a fool speaks, and then reflects on what he has uttered.” - French Proverb. fb.com/HRMglobal 26
- 27. Communication Skills While Speaking… ◦Take initiative ◦ Be polite ◦ Be pleasant (smile, jokes) ◦ Be clear and concise (tone, accent, emphasis, pronunciation) ◦ Cite negative opinions honestly, but in a positive manner ◦ Seek Feedback fb.com/HRMglobal 27
- 28. Communication Skills While Speakingover phone… ◦ Write down in advance what you want to say and in what order ◦ Smile ◦ Speak slowly ◦ Always be polite and friendly ◦ For long messages, follow a script ◦ Get confirmation ◦ Monitor your time fb.com/HRMglobal 28
- 29. Communication Skills WRITING SKILLS fb.com/HRMglobal 29
- 30. Communication Skills Clarity inWriting… Rs 1000000000 Rs. 10,00,00,000/- Rs. 10 Crores fb.com/HRMglobal 30
- 31. Communication Skills While Writing… Plan what you want to say in your letter/ report Reread the letter when you have finished Check spelling & punctuation, then send Use simple language – avoid ambiguous words fb.com/HRMglobal 31
- 32. Communication Skills While Writing… “KISS” (Edit the letter by cutting ruthlessly). Be kind to others’ eyes (font size, clarity) Be creative (use tables, graphs) Use the language YOU are better at fb.com/HRMglobal 32
- 33. Communication Skills Keep inmind while writing • Visualize the reader when you are writing • Don’t write unbroken paragraphs • Use numbered paragraphs to make cross- referencing easier • Punctuation plays the role of body language in writing fb.com/HRMglobal 33
- 34. Communication Skills Keep inmind while writing … • Use headings and subheadings. • Use ruled sheets instead of plain ones. • Don’t print without thoroughly checking your sources. fb.com/HRMglobal 34
- 35. Communication Skills LISTENING SKILLS fb.com/HRMglobal 35
- 36. Communication Skills Listening –why is it important? Listening 45% Order in which we are taught Order in which we learn Speaking 30% Reading 16% Writing 9% fb.com/HRMglobal 36
- 37. Communication Skills Objective ofListening is… ◦ to receive information ◦ to understand effectively ◦ to enhance clarity ◦ to empathize fb.com/HRMglobal 37
- 38. Communication Skills So, whileListening… ◦ Avoid distractions ◦ Do not interrupt unnecessarily ◦ Be active (show interest) ◦ Paraphrase what you’ve heard ◦ Throw an echo fb.com/HRMglobal 38
- 39. Communication Skills What ListeningLooks like... The Listener keeps looking at the speaker The Listener’s body is in ‘open’ position The listener is smiling with a pleasant & encouraging expression Listener looks relaxed but alert, neither tense nor slouching Listener utters humming sounds fb.com/HRMglobal 39
- 40. Communication Skills PRESENTATION SKILLS fb.com/HRMglobal 40
- 41. Communication Skills While Presenting… ◦ Research (find out facts & figures) ◦ Prepare (Introduce, Discuss, Conclude) ◦ Rehearse ◦ Be confident ◦ Present ◦ Use proper media fb.com/HRMglobal 41
- 42. Communication Skills 5 styles of communicating to manage conflicts You feel confident but You win and other “Go for it” uncooperative person loses You don’t feel confident or “Run Away” You lose cooperative You feel cooperative but You let the other person “Yes, Boss” unconfident win You feel partly cooperative You both win a bit and “Let’s Trade” & confident lose a bit Mutual Cooperation & You help one another to “Let’s both win” Confidence win fb.com/HRMglobal 42
- 43. Communication Skills “I HEAR, I forget I SEE, I remember I DO, I understand” THANK YOU… fb.com/HRMglobal 43