This presentation talks about issues behind communication especially when leading people through change. It's not a guide for what to say, but there to give you insight.
It's an addition to a previously published deck: A working change management framework (http://www.slideshare.net/eklemola/a-working-change-management-framework-25158331).
21. T h i s p r e s e n t a t i o n w a s w r i t t e n a n d c r e a t e d b y
E r j a K l e m o l a , w o r k i n g a s a n I C T A d v i s o r f o r S o f i g a t e O y
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Conclusions and last words
Communicating isn’t about forming the message, but a
combination of you, the message, the channel, your capability
to understand the needs of the receiver and then
communicating at the right time.
Yes, it’s your responsibility to get to know your target
audience. Would be selfish not to…