The document discusses the success of eCommDirect, a service launched 10 months prior that allows friends and family of incarcerated individuals to purchase commissary items and make deposits to inmate trust funds online. In the first 10 months, nearly 50% of eligible inmates received a commissary item or deposit through eCommDirect, resulting in over 192,000 transactions totaling $8.8 million processed securely. Over $4.9 million of commissary goods purchased through eCommDirect would not have otherwise been bought. The service allows users to search for items, build shopping carts, and make secure payments with credit cards to deliver funds and goods to inmates of the Texas Department of Criminal Justice.

1. Commissary
Shopping Cart
Demo:
Texas Department of Criminal Justice
eCommDirect

2. In just 10
months since
launch…
• 49% of all eligible
offenders in TDCJ facilities
received a commissary item
or Trust Fund deposit via
eCommDirect
•192,145+
transactions and
$8.8+million
securely processed by
eCommDirect on behalf of
TDCJ
•$4.9+million
in commissary goods processed
by eCommDirect that would
not have been purchased
otherwise

3. Configurable
Search
parameters
Customer
Support
via 3rd Party
Help Desk
Links to
your website
& optional
user survey
“I was pleased with the service and will be a
regular customer. Thank you for caring for
our loved ones to have this service.”
-eCommDirect survey respondent

4. Shop the
commissary
with keyword
search or by
category
Purchase
limits
customized for
each offender per
TDCJ data

5. View
pictures &
details
before adding
items to your
cart

6. Make a
Trust Fund
deposit
in the same
transaction as a
commissary
purchase

7. Ability to
remove
items from
shopping
cart
Keep
shopping
or Checkout
from shopping
cart
Ability to
update
quantities
in shopping
cart

8. View
itemized
details
before
payment

9. Payment Process page continued
Secure,
PCI-compliant
payment process
Accepts all major
credit cards

10. Verify
purchase
one more time
before making
payment

11. Payment
confirmation
and
email
receipt