This document discusses key performance indicators (KPIs) for commercial pilots. It provides examples of KPIs, steps for creating a KPI system, common mistakes to avoid, and how to design effective pilot KPIs. Types of KPIs are defined such as leading, lagging, qualitative and quantitative. The document recommends visiting kpi123.com for additional KPI samples, performance appraisal forms, methods and review phrases to develop a pilot KPI system.