SlideShare a Scribd company logo
•Post login home page of CNM to have above top links & Indicated
main pages with menu & Sub Menu bars – To lead to respective pages
•Contact us / info to be placed on the footer, mouse over to open the
menu bar on main screen
Ordering
Product Details &
Order
Order Details fill up
Fulfillment
Service Handover
Order tracking
Assurance
Raise Trouble Ticket
Fault Ticket update
Change request
Change request status
RFO Status
Performance Report
Service improvement Plan
Map
Billing
Account Details
Invoices
Pay Bill
Customer Info
Escalation Matrix
Profile
Blog
Online Chat
Key Contact Numbers
Connect Us with Social
networking site
Dashboard
Self care portal
Menus & Sub Menu
•Product
details &
order
•Order
tracking
•Order
Details fill-
up
•Service
Handover
•Order
tracking
•Raise Trouble
Ticket
•Fault Ticket
update
•Change
request
•SLA
Monitoring
•RFO Status
• Performance
Reports
•Service
improvement
plan
•Map
•Account
Statement
•Invoices
•Pay bill
Post login page of CNM to have above top links with indicated drop down list
•Blog
•Chat
•Contact US
•Key Contact
Numbers
• Connect
with us –
Twitter , FB ,
Linkedin , etc.
•Product
Videos
Menus & Sub Menu
Dashboard , with summary of Fulfillment, Assurance and Billing as below
Fulfillment
Product
No. of links
underprovisioning
ELL 10
LL 2
DIA 3
MPLS 1
EWAN 2
Reliance One
number 3
PRI 2
Enterprise
POTS 3
ISDN 5
OOD 1
Smart Office
IVS
ACS
Service orders by agreed ready for service date
Future 30-15 days 14-1 day Today 1d Late
Over 1
day
X y Z A B C
Service Order Status
New No RFS Lead>30 days
X Y Z
Service handover
last week Yesterday Today
X Y Z
All numbers shown should be hyperlinked and lead to the detailed report section in
new tab, Product list to include all Data & Voice products
Dashboard
Dashboard
Assurance
Products Open TT
DIA Y
MPLS Z
LL A
ELL B
Connect Prime C
EWAN F
Reliance One
Number G
PRI H
Enterprise POTS I
ISDN J
OOD K
Smart Office
IVS
ACS
Severity of Problem
Service Affecting X
Non Service affecting Y
Change Request status
SO Raised X
Pending Y
Cancelled Z
Closed A
All numbers shown should be hyperlinked and lead to the detailed report section in
new tab, Product list to include all Data & Voice products
Products
No. of Services
subscribed
DIA Y
MPLS Z
LL A
ELL B
EWAN F
Reliance One
Number G
PRI H
Enterprise POTS I
ISDN J
OOD K
Smart Office
IVS
ACS
Dashboard
Billing
BAN Number Invoices
XXXXXXXX Y
XXXXXXXX Z
XXXXXXXX A
XXXXXXXX B
XXXXXXXX C
XXXXXXXX F
Product Wise unbilled
PRI Y
ACS Z
All numbers shown should be hyperlinked and lead to the detailed report section in
new tab. Unbilled to be applicable for Voice only not Data
Billing section to create BAN wise report

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Cnm portal

  • 1. •Post login home page of CNM to have above top links & Indicated main pages with menu & Sub Menu bars – To lead to respective pages •Contact us / info to be placed on the footer, mouse over to open the menu bar on main screen Ordering Product Details & Order Order Details fill up Fulfillment Service Handover Order tracking Assurance Raise Trouble Ticket Fault Ticket update Change request Change request status RFO Status Performance Report Service improvement Plan Map Billing Account Details Invoices Pay Bill Customer Info Escalation Matrix Profile Blog Online Chat Key Contact Numbers Connect Us with Social networking site Dashboard Self care portal Menus & Sub Menu
  • 2. •Product details & order •Order tracking •Order Details fill- up •Service Handover •Order tracking •Raise Trouble Ticket •Fault Ticket update •Change request •SLA Monitoring •RFO Status • Performance Reports •Service improvement plan •Map •Account Statement •Invoices •Pay bill Post login page of CNM to have above top links with indicated drop down list •Blog •Chat •Contact US •Key Contact Numbers • Connect with us – Twitter , FB , Linkedin , etc. •Product Videos Menus & Sub Menu
  • 3. Dashboard , with summary of Fulfillment, Assurance and Billing as below Fulfillment Product No. of links underprovisioning ELL 10 LL 2 DIA 3 MPLS 1 EWAN 2 Reliance One number 3 PRI 2 Enterprise POTS 3 ISDN 5 OOD 1 Smart Office IVS ACS Service orders by agreed ready for service date Future 30-15 days 14-1 day Today 1d Late Over 1 day X y Z A B C Service Order Status New No RFS Lead>30 days X Y Z Service handover last week Yesterday Today X Y Z All numbers shown should be hyperlinked and lead to the detailed report section in new tab, Product list to include all Data & Voice products Dashboard
  • 4. Dashboard Assurance Products Open TT DIA Y MPLS Z LL A ELL B Connect Prime C EWAN F Reliance One Number G PRI H Enterprise POTS I ISDN J OOD K Smart Office IVS ACS Severity of Problem Service Affecting X Non Service affecting Y Change Request status SO Raised X Pending Y Cancelled Z Closed A All numbers shown should be hyperlinked and lead to the detailed report section in new tab, Product list to include all Data & Voice products Products No. of Services subscribed DIA Y MPLS Z LL A ELL B EWAN F Reliance One Number G PRI H Enterprise POTS I ISDN J OOD K Smart Office IVS ACS
  • 5. Dashboard Billing BAN Number Invoices XXXXXXXX Y XXXXXXXX Z XXXXXXXX A XXXXXXXX B XXXXXXXX C XXXXXXXX F Product Wise unbilled PRI Y ACS Z All numbers shown should be hyperlinked and lead to the detailed report section in new tab. Unbilled to be applicable for Voice only not Data Billing section to create BAN wise report