Client - Bill Rose - Workshop - Art of Managing A Tech Support Center

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Managing a successful tech support center requires balancing efficiency and customer satisfaction. An effective manager ensures agents have the tools and training to resolve issues quickly while maintaining a helpful, empathetic approach with users. Regular monitoring of call volumes, resolution times and customer feedback allows the manager to identify areas for improvement and keep the support operation running smoothly.

THE ART OF
MANAGING
A
TECH
SUPPORT
CENTER

Client - Bill Rose - Workshop - Art of Managing A Tech Support Center

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