Uploaded byJennifer Noinaj
Civic Design
This document discusses the experience of working as a designer in government. It focuses on using human-centered design to create and shape government services that are easy to use and understand. While there may be challenges like others not seeing the need for prototypes or testing, designers can make an impact by keeping services simple enough that even very tired or stressed users at 3AM can complete tasks. The document emphasizes that change often depends on designers taking initiative themselves to improve processes and forms through user research and testing.
Civic Design
- 1. CIVIC DESIGN aka whatit’s like to work in government as a designer
- 16.
- 20. creating and shaping governmentservices through human-centered design
- 32. “We don’t needto make prototypes. They’ll just distract the team.”
- 41. “Whoever decided totake the initiative to redo these forms, good job. You guys are doing one heck of a job with the user experience. Also, keep in mind that firemen are doing these...
- 42. ...Keep it firefightersimple and follow the 3AM rule - the dumbest guy at 3AM should be able to do this just as well as the smartest guy at 3PM.”
- 47. no one iscoming
- 48. no one iscoming IT’S UP TO US
- 49. hi@actuallyjenn.com | @actuallyjennn FusionConf- Design Edition June 2018