Shanytrice Robinson has worked as an Identity Fraud representative for Citibank since 2007. She has assisted with training, testing new systems, and taking calls on the employee procedure help line for over 2 years. Citibank's Fraud Early Warning department works to analyze fraud trends, stop scams early, and educate customers on fraud protection and investigations. Citibank promotes goals like communication, productivity, and shared vision to encourage effectiveness and good discretion among employees.

1. Learning the corporate
World of ID Fraud
Shanytrice Robinson

2. • I have been an Identity Fraud representative since 2007.
• I have done numerous side by sides to explain the process for
improvement purposes.
• I have been on the employee procedure help line and taken supervisor
calls for over 2 years.
• I have been heavily involved in the development and testing of our
new systems.
• I have assisted with the Identity Fraud training process over the past 3
years.
Citibank
Identity Fraud

3. Citibank’s
journey began
June 16, 1982.
Now celebrating over 200 years!

4. Diversity within Citibank
African Heritage
Asian Pacific Heritage
disability (focused on people with disabilities and the caregivers of people with
disabilities)
Hispanic Heritage
Identity (employees from different nationalities)
Military Veterans
Native American Heritage
Pride (focused on lesbian, gay, bisexual and transgender communities)
Roots (multicultural)
Women's
Working Parents
The networks have mentoring, workshops, diners, as well as community involvement.

5. Citibank’s fraud department is called the
Fraud Early Warning department. (FEW)
 Figure out new scams and attempt to stop them in their earliest stages
 Analyze store floor limits
 Analyze old trends/ scams
 Assist with disputing fraud charges place on a credit card
 Assist with the fraud investigation to get fraud charges credited back
 Attempt to educate customers on known scams
 Make customers knowledgeable of how to protect themselves once
they have been a victim of identity theft.

6. Types of Fraud
Lost/Stolen
(Customer reports fraud charges on a credit card they still have in their
possession)
Counterfeit/Skimming
(A fake copy of the credit card is made and used simultaneously with the true
customers charges)
Fraudulent Application
(Someone applies for a credit card in someone else's name without their
knowledge or consent)
Never Received Issues
(Pertains to cards being intercepted or stolen from the mail)
Account Takeover
(Someone makes changes on your legitimate credit card such as changing the
address and having a card sent to them at a different location)

7. Citibank promotes the following goals in the
workplace
• Getting to know each other
• Communication is key
• Open door policy
• Productivity
• Goals
• Clear cut expectations
This encourages:
• Diligence
• Effectiveness

8. Citibank believes in:
• Having a shared vision
• Communicating effectively
• Planning accordingly and realistically
• Being personable and understanding
• Using good discretion at all times