Chatbots Market Study - Daybreak Insights

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Chatbots are widely adopted across different industries and for various use cases due to their ability to engage leads and serve customers 24/7. With the advent of generative AI, the chatbot development process is undergoing a massive transformation. We have leveraged our years of research and hands-on product trials of over 400 chatbot companies to distill the implications of generative AI to the industry in this market study. This report presents the full set of generative AI features seen across enterprise chatbots, as well as their benefits to different chatbot user groups. We have also selected some notable chatbot companies and scored their generative AI capabilities.

Market Study
Implications of Generative AI
in Enterprise Chatbots
May 2024

TABLE OF CONTENTS
2
Limitations………………………...…..………….………..….………
Key Takeaways………………………...…..….…..…..….………
Glossary of Terms…………………………...………...….………
About Daybreak Insights……………….……...….………
Industry Background & Introduction……………….…….…..
Chatbot Building Process………………………………………………
Gen AI Benefits……………………..….…………………………………….
Gen AI Feature Descriptions………..……….…………...….………
I. Chatbot Builders
II. Chatbot Testers
III. End Customers
IV. Live Agents
Notable Companies………………………...…..……………...….………
I. Cognigy
II. Kore.ai
III. Voiceflow
3
4
5
6
12
18
19
20
21

INDUSTRY BACKGROUND & INTRODUCTION
3
Chatbots are widely
adopted for various use
cases such as customer
service, HR, sales, and
marketing–and across
different industries
including banking, retail,
healthcare, and
manufacturing.
They greatly assist the
enterprise in providing
autonomous agents that
can engage leads and
resolve customer issues
24/7.
Daybreak Insights has
conducted years of
research and hands-on
product trials of the
chatbot landscape of 400+
companies, gaining in-
depth industry
knowledge.
This market study examines the Generative AI* features of chatbot companies
and highlights the implications to the industry.

DOWNLOAD THE FULL REPORT!
4
Download the full chatbots market study at www.daybreakinsights.com/chatbots-market-study
Download the Full Report
For questions, contact info@daybreakinsights.com
Download

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Chatbots Market Study - Daybreak Insights

1. Market Study Implications of Generative AI in Enterprise Chatbots May 2024

2. TABLE OF CONTENTS 2 Limitations………………………...…..………….………..….……… Key Takeaways………………………...…..….…..…..….……… Glossary of Terms…………………………...………...….……… About Daybreak Insights……………….……...….……… Industry Background & Introduction……………….…….….. Chatbot Building Process……………………………………………… Gen AI Benefits……………………..….……………………………………. Gen AI Feature Descriptions………..……….…………...….……… I. Chatbot Builders II. Chatbot Testers III. End Customers IV. Live Agents Notable Companies………………………...…..……………...….……… I. Cognigy II. Kore.ai III. Voiceflow 3 4 5 6 12 18 19 20 21

3. INDUSTRY BACKGROUND & INTRODUCTION 3 Chatbots are widely adopted for various use cases such as customer service, HR, sales, and marketing–and across different industries including banking, retail, healthcare, and manufacturing. They greatly assist the enterprise in providing autonomous agents that can engage leads and resolve customer issues 24/7. Daybreak Insights has conducted years of research and hands-on product trials of the chatbot landscape of 400+ companies, gaining in- depth industry knowledge. This market study examines the Generative AI* features of chatbot companies and highlights the implications to the industry.

4. DOWNLOAD THE FULL REPORT! 4 Download the full chatbots market study at www.daybreakinsights.com/chatbots-market-study Download the Full Report For questions, contact info@daybreakinsights.com Download

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