The document discusses key metrics for evaluating chatbots, including user metrics, conversation metrics, and bot metrics. User metrics include total users, active users, engaged users, and new users. Conversation metrics cover starter messages, bot messages, incoming messages, missed messages, total conversations, and new conversations. Bot metrics focus on retention rate, goal completion rate, goal completion time, fallback rate, user satisfaction, and virality. These metrics help measure a chatbot's performance.

1. Fourth Step
of Chatbot Development

2. 1st - Do your customers need chatbot?
2nd - Where will we begin?
3rd - All chatbot team need THB
4th - ?
Chatbot Development

3. Chatbot Evaluation
Chatchawal Sangkeettrakarn

4. how to know

5. measurement metrics

6. key metrics
of chatbot evaluation

7. user metrics
conversation metrics
bot metrics

8. Total
Active
Engaged
New
User Metrics

9. starter messages
bot messages
incomming messages
miss message
total conversations
new conversations
Conversation Metrics

10. retention rate
goal completion rate
goal completion time
fallback rate
user satisfaction
virality
Bot Metrics

11. https://blog.aimultiple.com/chatbot-analytics/#bot-metrics
https://chatbotslife.com/6-key-metrics-to-measure-the-
performance-of-your-chatbot-5fd0adfd0b5b