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The document outlines training modules for PTCL's CRM Phase 1 Power User training. It includes 5 modules: Introduction to Siebel CRM, 360 Customer View, Complaint Management, Customer Directory Assistance, and Customer Self-Service Application. Each module contains multiple topics that provide overviews of the Siebel CRM system, how to navigate it, and how to use its key functions for customer service, complaint management, and self-service.

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