Charging Up Your Subscription Commerce With a 360 View (Subscribed13)
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Learn how to improve customer service and increase efficiencies across your organization by using Salesforce to provide a 360 degree of your customers. In addition, hear how you can collect revenues faster and improve customer retention by using a self-service module for onboarding, renewals, invoicing and payments, changing subscription terms, and setting up auto-pay.
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Charging Up Your Subscription Commerce With a 360 View (Subscribed13)
- 1. Subscriber Success Self Service Convenience with Staff Empowerment Jeremy Crawford Chief Operations Officer
- 2. The Nine Keys to Subscription Success $ PRICE ACQUIRE BILL COLLECT NURTURE ACCOUNT MEASURE ITERATE SCALE
- 3. Corporate Overview • Mul$ple Lis$ng Service providing leading services and technology to real estate professionals • Serving 16,000+ subscribers transac$ng $70,000,000,000 in lis$ngs annually across 30,0002 miles • Policy, Governance, Coopera$on, Compensa$on, System & Data Integra$on State and Na$onwide
- 4. Customer Base and Revenue Model 16,000+ Subscribers • Web/Mobile Enterprise SaaS PlaOorm for real estate professionals • List, market, sell, and appraise real estate with many built in tools • Offer of Compensa$on and Coopera$on with Data Integrity, Rules, and Compliance Subscrip$ons and Cita$ons Data Licensing Partners • Data Source and Warehouse for Market Region • Internet & mobile providers license MLS Data • Provide products and tools for agents & brokers • Broker/Agent websites • Adver$sing & marke$ng • Video and virtual tours • CMA • Sta$s$cal analysis • Appraisal toolkits Data Licensing Fee Schedule Consumers • www.mlslis$ngs.com • Real-‐$me property data • Integrated products such as WalkScore® and BuildFax® • MLSSource® Mobile • Na$onwide MLS Adver$sing PlaOorm • NBC® Bay Area Home Finder • Bay Area News Group Online Adver$sing and Consumer Product Sales
- 5. Business PracIces “Anyone, Anywhere, AnyIme” • Type & Status • Rela$onship management • Payment history Subscribers & Data Licensing Customers • Premium products • Training • Partner models • Compliance Products & Services • Feedback • Escala$ons • Product enhancements Feedback Loop • Broker office • Lis$ng agent • Selling agent • Lis$ng exposure Subscriber ProducIvity 360° VIEW
- 6. Subscriber Self Service Self-‐Service Onboarding Fees loaded from Zuora Product Catalog based on earlier subscriber applica$on selec$ons Payment Term selec$on here will be used to create Zuora subscrip$on
- 7. Subscriber Self Service Bill Payment
- 8. Subscriber Self Service Changing SubscripIon Term at Renewal
- 9. Subscriber Self Service Changing Payment Preferences & Auto Pay
- 10. Empowering Staff OriginaIng Invoices outside of Billing OperaIons
- 11. Empowering Staff Custom Invoicing with the Zuora Product Catalog
- 12. Empowering Staff Invoicing ConfirmaIon and Calls to AcIon
- 13. Empowering Staff Leveraging Templates for Internal Efficiency and Corporate Policy Consistency
- 14. Empowering Staff 360° Billing Access Across All Departments
- 15. Empowering Staff Invoice IntegraIon into Customer Support Cases
- 16. On the Horizon • Enhanced Self Service Onboarding Wizard • Expanded Integra$on with External Partners • Z-‐Force® Turbo Sync turns Real-‐Time • Z-‐Finance® & Z-‐Revenue®
- 17. Q&A Thank You! Jeremy Crawford Chief Opera$ons Officer