Vericom provides digital signage solutions for healthcare facilities. They emphasize the importance of thorough on-site surveys, careful installations, and continued support. The on-site survey involves assessing locations for monitors, content needs, and technical requirements. Installations are done carefully according to healthcare standards. Continued remote monitoring and 24/7 support ensures the system runs optimally.

1. Survey. Installation. Complete Service and Support.
Turnkey on-demand digital signage • Technology designed for healthcare
Southeast Missouri Hospital – Main Lobby
ChannelCare™ digital signage
Closing the Communications Gap
800.800.1090 vericom.net

2. Patient care. Our top priority, too.
Your business is patient care, and it’s our business too. • The benefits of a carefully thought out and
It’s what we take into consideration with every step of well-executed on-site survey.
the survey, installation, and implementation process
for Vericom’s ChannelCare™ digital signage. And, it’s • How the proper installation and care during
what we always keep front-of-mind with our service installation can impact your ability to deliver
and support once your system goes “live.” patient care.
One of the most important components of any • The importance of continued, 24/7 service
successful digital signage platform is the planning and support with a digital signage partner
and preparation prior to beginning any equipment who can adapt to your changing environment
installation. and evolving healthcare communications needs.
As you plan your digital signage initiative, this We know healthcare is unlike any industry and before
document will help you understand: anyone touches your walls, you need to know your
vendor is truly a partner who knows what they are
doing.
“We have had such a positive experience with Vericom’s SoundCare®
on-hold messaging that we knew who we were dealing with when we
made the decision to go with Vericom for our digital signage platform.
We were more than happy to extend our already established and
trusting relationship with Vericom to their ChannelCare digital signage
Claudette DeMuth
Director of Marketing
medium. The continuity of messaging between the two systems only
Marshall Medical Centers serves to enhance our branding and professional high-tech image.”
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3. On-site survey. Maximize your opportunities.
During our on-site survey process, we always ask about Vericom surveyors and the ChannelCare installation
your people and your traffic patterns—Who do you team have performed numerous healthcare
want to communicate with? Where are people waiting, digital signage installations. Understanding your
eating, and working? How long will they be at each communications objectives, strategic initiatives, and
location? In knowing the variety of audiences you want challenges (people, environmental, and facility-specific)
to serve with ChannelCare™ digital signage and the allows us to make our site walk-through more relevant
messages you want them to see, we will know where to and effective, ensuring we ask the right questions.
recommend monitor locations. We go beyond being
installers to being consultants who understand and
take care of your business.
We make it our business to establish good working
relationships with your facilities services, maintenance,
plant operations, and IT staff. We routinely interface
with security staff. We do after-hours work to minimize
the impact and disruption on your staff and facility.
Marshall Medical Centers – Medical Plaza Lobby
“Vericom’s approach to implementation made the
decision to purchase ChannelCare a ‘no-brainer’ for us.
Their on-site survey process was thorough, well thought
out, and they offered professional advice, as well as took
my input and concerns into consideration every step of
Fox Chase Cancer Center – Main Reception the way.”
- Claudette DeMuth, Marshall Medical
800.800.1090 3 vericom.net

4. Walking your hospital with marketing and facilities (such as streaming video or animations), and how
personnel helps us explore the maximum number of to maximize your messaging impact based on the
opportunities for your ChannelCare™ digital signage parameters we observe ourselves as well as discuss
network. We look for opportunities to communicate with you.
with diverse audiences, noting where monitors should
be located, the right monitor size for each location, and
how they can best be positioned for optimal exposure.
We assess rooms and network closets to ensure your
media players fit into your environment, take up
minimal space, and are protected but still easy to
access. We get to know your facility like our own home.
We make a point of looking for unusual and unique
layouts and situations that could complicate an
installation. Considering a monitor on a curved
wall? We have performed these types of installations.
Thinking about audio in an area where there
may be too much noise already? We will make
recommendations based on your audiences’ viewing
tendencies, the type of content you want to deliver
Marshall Medical Centers – Women’s Center
“Vericom surveyors and installers know healthcare facilities.
They came and took photos of more than 20 locations and
carefully assessed each location and monitor size, looking at
traffic patterns and other issues that would affect equipment
installation. They made me very comfortable that they had
the necessary knowledge and expertise and were right at
home in the hospital environment.”
– Claudette DeMuth, Marshall Medical
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5. Did you realize you need to consider where elevator
walls are located? We look for potential obstacles.
We seek out network closets and check the locations
of elevator walls, surgical rooms, and any potentially
problematic areas prior to starting any installation.
Do you know which type of monitor mount is best
for a particular location? We will address this and
more, always taking your budget and facility design
into consideration.
The completed on-site survey is provided via a
written report (with descriptions and photographs) of
recommendations for monitor sizes, locations, positions,
corresponding mounts, and number of media players.
This report enables Vericom to present an accurate cost
proposal, providing all the necessary information for
your CEO and task force committee for budget approval.
Hancock Regional Hospital – ER Lobby Entrance Additionally, the survey report provides the information
you need to decide whether to do one complete
installation or take a phased approach to installation
and use.
“Vericom explained their software and system in an
easy-to-understand way. So, when I presented the information
to our board of directors, I knew my facts, and they gave the
go-ahead within a very short amount of time. I was able to
easily and effectively address all of our CEO’s questions about
this application and how we would benefit.”
- Claudette DeMuth, Marshall Medical
800.800.1090 5 vericom.net

6. Installation. Healthcare control standards are our guide.
Vericom's ChannelCare™ installation team knows how We instill confidence that when we are ready to install
to work in compliance with your infection control we know what we are doing and won’t interfere
policies. Familiarity with standards that are unique to with your real business of patient care. We adhere
healthcare are critical issues you may have to educate to standards before being asked or told because
other vendors about, or rely on your facilities personnel we respect your hospital building and know the
to make sure other installers don’t create more regulations and the processes to follow. We make it
problems for you. our business to know yours. Because of our healthcare
knowledge, you won’t be embarrassed when inspectors
You don’t want your hospital to be a learning curve drop by.
for standardized dust and infection control
procedures. Understanding these guidelines
assists in our ability to easily and quickly handle
your digital signage installation.
DeKalb Medical Center – Telemetry Nurses’ Station
“When we moved our telemetry nursing unit to a different
floor, we were amazed at how quickly and easily Vericom
moved the equipment. This nursing unit is staffed with 100
Ellen Hargett, RN
employees and is very busy. Vericom did not impact our
Lead Quality Performance ability to provide high quality patient care on either floor. The
Coordinator
DeKalb Medical Institute transition was seamless.”
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7. Versatile communications. Extend and expand your content delivery.
ChannelCare™ is expandable and versatile. Some Our support includes:
clients have extended their capabilities to deliver
ChannelCare content via closed-circuit television • Pre-installation support - We assist your
(CCTV) to expand audience viewing to existing personnel or external vendors in the pre-
televisions in patient rooms. installation process to address any questions
prior to and during installation. This includes
We can provide the ChannelCare video signal not only specifications and locations for required power
to newly installed ChannelCare monitors, but also drops and any necessary wiring.
to existing client-owned televisions and monitors in
waiting rooms. The expansion of ChannelCare content • Post-installation support - We monitor your
to these other monitors and televisions helps enhance players at all times. If and when we detect a
your communications efforts without incurring problem, we contact you immediately and begin
additional hardware costs. to correct the problem.
After installation, we provide 24/7 support and
remote monitoring. We own this experience with
you. We make sure things work the way they should
so your staff is not burdened with it. Your facilities
department can be involved as much or a little as you
require.
“We had 20 or more monitors installed, and our Vericom
installer was here for about a week. He kept me
informed frequently, but I did not have to be involved at
all. The installation process did not impact our ability to
deliver care at all during installation. It was a seamless
process and there were no disruptions. The Vericom
team was exceptional in their ability to plan and execute Hancock Regional Hospital – Main Lobby
the survey and installation phase of this process.”
- Claudette DeMuth, Marshall Medical
800.800.1090 7 vericom.net

8. At Vericom, there is only one level of service, and it includes everything you need.
Your dedicated Vericom client representative continually works with our technical support
team to ensure your ChannelCare™ digital signage system functions optimally at all times.
For information on ChannelCare digital signage software and content, please contact
800-800-1090, email marketing@vericom.net, or visit www.vericom.net.
800.800.1090 Closing the Communications Gap vericom.net