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Change Introduction
HRM 320
Week 1
Cindi Gilliland
Full Clinical Professor and Program Director, MSHRM
Claremont Graduate University
March 30, 2021
1
Agenda/ Overview
Team Project Topics and Teams!
Key concepts for this week:
HR is in the midst of major change right now
Fundamentals of change: reactive/proactive and
evolutionary/revolutionary changes
Resistance to change
Grant: Are We Change Ready?
Switch: Exploring three avenues for change
2
3
4
Fundamentals of Change
5
Organization change can only occur through individual changes
in your people
Change involves unlearning something that is already practiced
and part of your organization
Change is often hard for people and evokes strong negative
emotions
Reactive vs. Proactive Change
Reactive
Address Performance gaps in organization
Doctor metaphor
Diagnose symptoms of performance gaps
Prescribe treatment in the form of change initiative
Proactive
Address Opportunity gaps in organization
Entrepreneur metaphor
Scan environment for opportunities
Amass resources necessary to implement change
6
Evolutionary vs. Revolutionary Change
Evolutionary
Incremental adaptations to improve quality or service or reduce
costs
Can involve rapid cycle testing to quickly implement and
evaluate ideas
Revolutionary
Dramatic change to realign organization’s strategy or
capabilities
Large, transformative changes to strategy, structure, processes,
technologies, core competencies, or values
7
Sources of Resistance to Change
8
Uncertainty
Lack of understanding and trust
Differing perceptions of change
Self-Interest
Fear of actual obsolescence
Difficult to change habits and routines
Change Aversion
Lack of tolerance for change
Rejection of change solution
Discussion: Changes in your world
What types of changes have you experienced this year?
Reactive vs proactive
Evolutionary vs revolutionary
What sources of resistance are you experiencing/seeing?
9
Write down the words from this list that you personally most
frequently associate with the idea of organizational change:
Adjust
Alter
Ambiguity
Anxiety
Better
Challenging
Chance
Concern
Death
Deteriorate
Different
Disruption
Exciting
Fear
Fun
Grow
Improve
Learn
Modify
New
Opportunity
Rebirth
Replace
Revise
Stress
Transfer
Transition
Uncertainty
Upheaval
Vary
10
10
Sum the points for each of the words that you wrote down
Adjust (0)
Alter (0)
Ambiguity (-1)
Anxiety (-1)
Better (+1)
Challenging (+1)
Chance (0)
Concern (-1)
Death (-1)
Deteriorate (-1)
Different (0)
Disruption (-1)
Exciting (+1)
Fear (-1)
Fun (+1)
Grow (+1)
Improve (+1)
Learn (+1)
Modify (0)
New (+1)
Opportunity (+1)
Rebirth (+1)
Replace (0)
Revise (0)
Stress (-1)
Transfer (0)
Transition (0)
Uncertainty (-1)
Upheaval (-1)
Vary (0)
Scores in the +5 to +10 range suggest strong support for the
organizational change.
Scores in the +2 to +4 range suggest moderate support for the
change.
Scores in the -1 to +1 range suggest a willingness to comply
with the change.
Scores in the -2 to -4 range suggest moderate resistance to the
change.
Scores in the -5 to -10 range suggest strong resistance to the
change.
11
0
-10
+10
�
�
�
What’s your relationship to change?
Why do you think you react to the idea of organizational change
the way you do?
What might make organizational change easier for you? More
difficult?
How might organizations harness the enthusiasm of supporters
to help promote change?
What does it take to inspire commitment to change?
[For the strong supporters] Are there dangers in being overly
enthusiastic about change (e.g., high expectations)?
12
Conserver
Prefers the known to the unknown. Disciplined, detailed,
deliberate and organized. Accept structure. Prefer gradual
change.
Pragmatist
Prefers to explore the current situation in an objective manner.
Reasonable, practical, agreeable and flexible. Explore structure.
Prefer change that best serves the function.
Originator
Prefers a faster, more radical approach to change.
Unconventional, spontaneous; risk takers. Challenge the
structure. Prefer quicker, more expansive and radical change.
Rider: Our rational side
Provides analysis, direction, and
long-term thinking
Tends to over-analyze
Elephant: Our emotional side
Provides passion, energy, and intrinsic motivation
Prefers instant gratification; tires easily
Path: Our environment or situation
Provides ease-of-movement, tools, and resources
Constrains alternative movements
What looks like resistance
is often a lack of clarity.
What looks like laziness
is often exhaustion.
What looks like a people problem is often a situation problem
13
How do we direct the rider, motivate the elephant, and shape the
path?
14
Direct the Rider
1. Find the bright spots
Riders tend to focus on problems
Reject solutions from other organizations “it won’t work here –
we are different”
Bright spots show solutions in your organization
Instead of over-analyzing problems, study those who have found
solutions
Bright spots will also motivate elephant and highlight path
15
Direct the Rider
2. Point to the destination
Paint picture of an attractive destination- a destination postcard
Show their role in that destination
Effective visions tap into emotions
16
Motivate the Elephant
3. Shrink the change
Limit the investment you are asking people to make in the
change
Identify small wins that are meaningful and within reach
Big success comes from a series of small changes
Small wins also provide a script for the rider and highlight the
path
17
Motivate the Elephant
4. Grow your people
Foster experimentation and learning – a growth mindset
Competency mastery is intrinsically motivating
Elephant must believe it is capable of conquering change
18
Shape the Path
5. Tweak the Environment
Make the desirable behavior a bit easier and the undesirable
behavior a little bit harder
Don’t introduce a more complicated solution!
Solution
makes sense to the rider and does not get resistance from the
elephant
19
Shape the Path
6. Build habits
Habits allow us to move on autopilot
Checklists help people develop habits
Keystone habits are small changes that impact many other areas
of life
20
Discussion: Techniques for HR Change Applied to Habit Project
If you know the domain/area/topic of your personal change,
think through how you would apply the Switch techniques:
Which of the following techniques could you use to help
facilitate this change?
Find the bright spots
Point to the destination
Shrink the change
Tweak the environment
Build habits
Discuss in pairs or trios and help each other find ideas.
21
Workforce trends that will impact HR in 2021
Employers will shift from managing the employee experience to
managing the life experience of their employees.
The gender-wage gap will continue to increase even as
employees return to the workplace.
Flexibility will shift from location to time.
Mental health and trauma support will expand.
Employers may “rent” or outsource talent to fill the skills gap.
22
Unit VI Journal
Instructions
Reflect on any presentations that you may have given in the
past, and explain how you think Microsoft PowerPoint 2016 will
help you in the future. Give a specific example of at least two
features that you think will improve your presentation-making
abilities.
Your journal entry must be at least 200 words. No references or
citations are necessary.
Unit VII Journal
Instructions
Thus far in the course, we have covered Word, Excel, and
PowerPoint. In which program do you feel you are strongest?
What do you think you could do to bolster your strength in the
other programs?
Your journal entry must be at least 200 words. No references or
citations are necessary.
Unit VIII Journal
Instructions
Identify a task that you would need to perform in your current
career or future career, and explain how you would apply the
knowledge you have learned in this course to succeed at
performing the task in a real-world scenario.
Your journal entry must be at least 200 words. No references or
citations are necessary.
Unit VIII PowerPoint Presentation
Instructions
Your manager at work is extremely impressed with your
computer skills since you took a computer course. The company
is installing computers in its production facility, and she has
asked you to create a brief PowerPoint presentation that shows
tips for working in the new software. Specifically, she wants the
layout and topics for the presentation to be organized as shown
below.
Slide 1: Include a title slide.
Slide 2: Describe the basics of computer software and what
software does.
Slides 3–4: Describe basic functions and techniques that will be
used when creating and editing documents in Microsoft Word.
Slides 5–6: Provide what you think are the top tips for creating
aesthetically pleasing PowerPoint presentations.
Slide 7: Outline the basics of opening a blank workbook and
using Formulas to work with data in Microsoft Excel.
Slide 8: Discuss some basic features of Microsoft Access (e.g.,
tables, queries, forms) and how employees might utilize this
software to track production.
Slide 9: Include a reference slide.
Not all of your information will be presented on the slides. You
are required to use the Notes function to add information to
further explain the material on your slides. Your presentation
must use at least one outside resource. Be sure to cite any
sources used in the slides, and include a reference slide using
proper APA formatting.
Change IntroductionHRM 320 Week 1Cindi GillilandFull

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Change IntroductionHRM 320 Week 1Cindi GillilandFull

  • 1. Change Introduction HRM 320 Week 1 Cindi Gilliland Full Clinical Professor and Program Director, MSHRM Claremont Graduate University March 30, 2021 1 Agenda/ Overview Team Project Topics and Teams! Key concepts for this week: HR is in the midst of major change right now Fundamentals of change: reactive/proactive and evolutionary/revolutionary changes Resistance to change Grant: Are We Change Ready? Switch: Exploring three avenues for change 2 3
  • 2. 4 Fundamentals of Change 5 Organization change can only occur through individual changes in your people Change involves unlearning something that is already practiced and part of your organization Change is often hard for people and evokes strong negative emotions Reactive vs. Proactive Change Reactive Address Performance gaps in organization Doctor metaphor Diagnose symptoms of performance gaps Prescribe treatment in the form of change initiative Proactive Address Opportunity gaps in organization Entrepreneur metaphor Scan environment for opportunities
  • 3. Amass resources necessary to implement change 6 Evolutionary vs. Revolutionary Change Evolutionary Incremental adaptations to improve quality or service or reduce costs Can involve rapid cycle testing to quickly implement and evaluate ideas Revolutionary Dramatic change to realign organization’s strategy or capabilities Large, transformative changes to strategy, structure, processes, technologies, core competencies, or values 7 Sources of Resistance to Change 8 Uncertainty Lack of understanding and trust Differing perceptions of change Self-Interest Fear of actual obsolescence
  • 4. Difficult to change habits and routines Change Aversion Lack of tolerance for change Rejection of change solution Discussion: Changes in your world What types of changes have you experienced this year? Reactive vs proactive Evolutionary vs revolutionary What sources of resistance are you experiencing/seeing? 9 Write down the words from this list that you personally most frequently associate with the idea of organizational change: Adjust Alter Ambiguity Anxiety Better Challenging Chance Concern Death
  • 5. Deteriorate Different Disruption Exciting Fear Fun Grow Improve Learn Modify New Opportunity Rebirth Replace Revise Stress Transfer Transition Uncertainty Upheaval Vary 10 10 Sum the points for each of the words that you wrote down Adjust (0) Alter (0) Ambiguity (-1) Anxiety (-1) Better (+1) Challenging (+1) Chance (0) Concern (-1)
  • 6. Death (-1) Deteriorate (-1) Different (0) Disruption (-1) Exciting (+1) Fear (-1) Fun (+1) Grow (+1) Improve (+1) Learn (+1) Modify (0) New (+1) Opportunity (+1) Rebirth (+1) Replace (0) Revise (0) Stress (-1) Transfer (0) Transition (0) Uncertainty (-1) Upheaval (-1) Vary (0) Scores in the +5 to +10 range suggest strong support for the organizational change. Scores in the +2 to +4 range suggest moderate support for the change. Scores in the -1 to +1 range suggest a willingness to comply with the change. Scores in the -2 to -4 range suggest moderate resistance to the change. Scores in the -5 to -10 range suggest strong resistance to the change. 11
  • 7. 0 -10 +10 � � � What’s your relationship to change? Why do you think you react to the idea of organizational change the way you do? What might make organizational change easier for you? More difficult? How might organizations harness the enthusiasm of supporters to help promote change? What does it take to inspire commitment to change? [For the strong supporters] Are there dangers in being overly enthusiastic about change (e.g., high expectations)? 12 Conserver Prefers the known to the unknown. Disciplined, detailed, deliberate and organized. Accept structure. Prefer gradual change. Pragmatist Prefers to explore the current situation in an objective manner. Reasonable, practical, agreeable and flexible. Explore structure. Prefer change that best serves the function. Originator Prefers a faster, more radical approach to change. Unconventional, spontaneous; risk takers. Challenge the structure. Prefer quicker, more expansive and radical change.
  • 8. Rider: Our rational side Provides analysis, direction, and long-term thinking Tends to over-analyze Elephant: Our emotional side Provides passion, energy, and intrinsic motivation Prefers instant gratification; tires easily Path: Our environment or situation Provides ease-of-movement, tools, and resources Constrains alternative movements What looks like resistance is often a lack of clarity. What looks like laziness is often exhaustion. What looks like a people problem is often a situation problem 13 How do we direct the rider, motivate the elephant, and shape the path? 14 Direct the Rider 1. Find the bright spots Riders tend to focus on problems Reject solutions from other organizations “it won’t work here – we are different” Bright spots show solutions in your organization Instead of over-analyzing problems, study those who have found
  • 9. solutions Bright spots will also motivate elephant and highlight path 15 Direct the Rider 2. Point to the destination Paint picture of an attractive destination- a destination postcard Show their role in that destination Effective visions tap into emotions 16 Motivate the Elephant 3. Shrink the change Limit the investment you are asking people to make in the change Identify small wins that are meaningful and within reach Big success comes from a series of small changes Small wins also provide a script for the rider and highlight the path 17
  • 10. Motivate the Elephant 4. Grow your people Foster experimentation and learning – a growth mindset Competency mastery is intrinsically motivating Elephant must believe it is capable of conquering change 18 Shape the Path 5. Tweak the Environment Make the desirable behavior a bit easier and the undesirable behavior a little bit harder Don’t introduce a more complicated solution! Solution makes sense to the rider and does not get resistance from the elephant 19
  • 11. Shape the Path 6. Build habits Habits allow us to move on autopilot Checklists help people develop habits Keystone habits are small changes that impact many other areas of life 20 Discussion: Techniques for HR Change Applied to Habit Project If you know the domain/area/topic of your personal change, think through how you would apply the Switch techniques: Which of the following techniques could you use to help facilitate this change? Find the bright spots Point to the destination Shrink the change Tweak the environment Build habits Discuss in pairs or trios and help each other find ideas.
  • 12. 21 Workforce trends that will impact HR in 2021 Employers will shift from managing the employee experience to managing the life experience of their employees. The gender-wage gap will continue to increase even as employees return to the workplace. Flexibility will shift from location to time. Mental health and trauma support will expand. Employers may “rent” or outsource talent to fill the skills gap. 22 Unit VI Journal Instructions Reflect on any presentations that you may have given in the past, and explain how you think Microsoft PowerPoint 2016 will help you in the future. Give a specific example of at least two features that you think will improve your presentation-making abilities. Your journal entry must be at least 200 words. No references or
  • 13. citations are necessary. Unit VII Journal Instructions Thus far in the course, we have covered Word, Excel, and PowerPoint. In which program do you feel you are strongest? What do you think you could do to bolster your strength in the other programs? Your journal entry must be at least 200 words. No references or citations are necessary. Unit VIII Journal Instructions Identify a task that you would need to perform in your current career or future career, and explain how you would apply the knowledge you have learned in this course to succeed at performing the task in a real-world scenario. Your journal entry must be at least 200 words. No references or citations are necessary. Unit VIII PowerPoint Presentation Instructions Your manager at work is extremely impressed with your computer skills since you took a computer course. The company
  • 14. is installing computers in its production facility, and she has asked you to create a brief PowerPoint presentation that shows tips for working in the new software. Specifically, she wants the layout and topics for the presentation to be organized as shown below. Slide 1: Include a title slide. Slide 2: Describe the basics of computer software and what software does. Slides 3–4: Describe basic functions and techniques that will be used when creating and editing documents in Microsoft Word. Slides 5–6: Provide what you think are the top tips for creating aesthetically pleasing PowerPoint presentations. Slide 7: Outline the basics of opening a blank workbook and using Formulas to work with data in Microsoft Excel. Slide 8: Discuss some basic features of Microsoft Access (e.g., tables, queries, forms) and how employees might utilize this software to track production. Slide 9: Include a reference slide. Not all of your information will be presented on the slides. You are required to use the Notes function to add information to further explain the material on your slides. Your presentation must use at least one outside resource. Be sure to cite any sources used in the slides, and include a reference slide using proper APA formatting.