Change Introduction HRM 320 Week 1 Cindi Gilliland Full Clinical Professor and Program Director, MSHRM Claremont Graduate University March 30, 2021 1 Agenda/ Overview Team Project Topics and Teams! Key concepts for this week: HR is in the midst of major change right now Fundamentals of change: reactive/proactive and evolutionary/revolutionary changes Resistance to change Grant: Are We Change Ready? Switch: Exploring three avenues for change 2 3 4 Fundamentals of Change 5 Organization change can only occur through individual changes in your people Change involves unlearning something that is already practiced and part of your organization Change is often hard for people and evokes strong negative emotions Reactive vs. Proactive Change Reactive Address Performance gaps in organization Doctor metaphor Diagnose symptoms of performance gaps Prescribe treatment in the form of change initiative Proactive Address Opportunity gaps in organization Entrepreneur metaphor Scan environment for opportunities Amass resources necessary to implement change 6 Evolutionary vs. Revolutionary Change Evolutionary Incremental adaptations to improve quality or service or reduce costs Can involve rapid cycle testing to quickly implement and evaluate ideas Revolutionary Dramatic change to realign organization’s strategy or capabilities Large, transformative changes to strategy, structure, processes, technologies, core competencies, or values 7 Sources of Resistance to Change 8 Uncertainty Lack of understanding and trust Differing perceptions of change Self-Interest Fear of actual obsolescence Difficult to change habits and routines Change Aversion Lack of tolerance for change Rejection of change solution Discussion: Changes in your world What types of changes have you experienced this year? Reactive vs proactive Evolutionary vs revolutionary What sources of resistance are you experiencing/seeing? 9 Write down the words from this list that you personally most frequently associate with the idea of organizational change: Adjust Alter Ambiguity Anxiety Better Challenging Chance Concern Death Deteriorate Different Disruption Exciting Fear Fun Grow Improve Learn Modify New Opportunity Rebirth Replace Revise Stress Transfer Transition Uncertainty Upheaval Vary 10 10 Sum the points for each of the words that you wrote down Adjust (0) Alter (0) Ambiguity (-1) Anxiety (-1) Better (+1) Challenging (+1) Chance (0) Concern (-1) Death (-1) Deteriorate (-1) Different (0) Disruption (-1) Exciting (+1) Fear (-1) Fun (+1) Grow (+1) Improve (+1) Learn (+1) Modify (0) New (+1) Opportunity (+1) Rebirth (+1) Replace (0) Revise (0) Stress (-1) Transfer (0) Transition (0) Uncertainty (-1) Upheaval (-1) Vary (0) Scores in the +5 to +10 range suggest strong support for the organizational change. Scores in the +2 to +4 range suggest moderate support for the change. Scores in the -1 to +1 range suggest a willingness to comply ...