NN Investment Partners created personalized monthly video reports for a private bank's clients that discuss macroeconomic developments, market activity, and insights into investment views and decisions. One video is sent directly to retail clients in three languages, while a second with more technical details is sent to private bankers. This innovative approach helps the private bankers better serve their clients and gives clients direct access to portfolio manager insights and knowledge in their preferred language.

1. Multi-Asset
Partnerships
We build partnerships based on high
standards of individual service, not one-size-
fits-all. Sometimes, an individual client may
need several sizes to be sure of just the right
fit for all occasions.

2. Private banking distribution channel gets closer to its customers
using innovative reporting by NN Investment Partners
The challenge
Our approach
Value to our partner
Our partner, a private bank that functions as a distribution channel for a bespoke range of multi-
asset funds managed by NN Investment Partners, was looking for ways to raise the level of its
service to its private-banking customers across three different languages. Our partner was seeking
innovative ways of better informing its clients, ways that would make it stand out from the
competition.
For NN Investment Partners, this challenge became an opportunity to update, enhance and expand
our reporting formats. Our multi-asset boutique responded by creating a personalized monthly
update concept. This involved the production of video reports in which NN Investment Partners’
portfolio managers and client representatives discuss recent macroeconomic developments and
market activity, as well as detailed insights into our investment views, decisions and positioning.
One video, produced in three languages, is sent directly by e-mail to the retail end-clients. A second
video provides a higher level of technical detail and background and is sent to our distribution
partners, the private bankers, to better equip them to inform their clients.
Our innovative approach benefits not only our partner, but also our partner’s partners, the retail
private banking clients that make use of NN Investment Partners’ multi-asset funds. The technical
background video increases our private-banking partner’s expertise and ability to help end-clients
navigate financial markets. The end-clients, in turn, receive fast periodic updates on developments
affecting their investments, in their own in-boxes and in their own languages. By providing virtual
face-to-face briefings from the portfolio managers who manage their clients’ money, our partner
has been able to raise their personal service by providing these retail investors direct access to
professional insight and specialist knowledge.

3. About NN Investment Partners
NN Investment Partners is the asset manager
of NN Group N.V., a publicly traded corporation.
NN Investment Partners is head-quartered in
The Hague, The Netherlands.
On April 7, 2015, we officially changed our name
from ING Investment Management to NN Investment
Partners. Our name is new yet we are the same
company we have always been: one with a
successful history of client-focused asset
management extending back to 1845.
NN Investment Partners manages in aggregate
approximately EUR 184 bln* (USD 206 bln*) in assets
for institutions and individual investors worldwide.
Employing over 1.100 staff, we are active in 16
countries across Europe, Middle East, Asia and U.S.
*Figures as of 30 June 2015
For more information on our investment strategies
or our mutual funds, please contact us or visit
www.nnip.com for more information.
We have always felt that lasting partnerships and the best results are built
around making clients’ challenges our challenges. For different organisations,
getting the most out of investments in a responsible way means different things.
At NN Investment Partners, we focus wholly on what this means for you and
provide the solutions that meet your needs.
Netherlands
+31 (0)70 378 1781
Germany
+49 69 50 95 49 0
Belgium
+32 2 504 47 00
France
+33 (0)1 56 79 34 50
Luxembourg
+352 2463 5140
Iberia & Latin America
+34 91 769 41 01
Czech Republic
+31 (0) 70-378 1112
Italy - Austria
+39 02 3031 6400
Nordics
+31 (0)70 378 1781
United Kingdom
+ 44 207 767 1220
Poland
+48 22 640 09 78
Singapore
+65 6632 3060
Romania
+40 21 402 85 50
Switzerland
+41 58 252 55 50
Middle East
+971 4 403 0800
US
+31 (0)70 378 1781
Japan
+81-3-5210-0653
Slovakia
+420 2 510 91 711