This document discusses key performance indicators (KPIs) for certified nursing assistants. It provides steps to create KPIs for this position, including defining objectives, identifying key result areas and tasks, and determining how to measure results. The document also discusses common mistakes in creating KPIs, such as having too many, and how KPIs should be linked to strategy and empower employees. Various types of KPIs are defined, and the document directs the reader to an external website for additional KPI materials.