Joseph White has worked as a contract Universal Helpdesk Analyst at Boeing since February 2010, meeting or exceeding all metrics. He has provided excellent technical customer service support to global Boeing users, thoroughly documenting his work. Joseph quickly learned the required processes and has been a reliable contractor by adhering to his shift start times. His manager was pleased with Joseph's performance and looks forward to his continued development at the Boeing Enterprise Helpdesk.

1. May 11, 2010
To Whom It May Concern:
This is a letter of recommendation in regard to Joseph White and his work as a contract
Universal Helpdesk Analyst onsite at the Boeing Enterprise Helpdesk. He has been in this
role since February 22, 2010.
Joseph is meeting, or exceeding, the metrics placed on all Universal Helpdesk Analyst at
Boeing. He has done a tremendous job with the technical customer service support he
has provided the global users within Boeing, has been very detailed with his
documentation, has picked up the processes needed for this role quickly and has been an
extremely reliable contractor with how well he has done in regard to his shift start
adherence.
Overall we have been pleased with Joseph’s work and look forward to his continued
growth on the Boeing Enterprise Helpdesk. If you require any further information on his
work please contact me at 636-675-3091.
Sincerely,
Matt Murawski
TEKsystems
Account Recruiting Manager