1. International Business & Technical Consultants, Inc.
Knowledge. Performance. Impact.
Promoting Knowledge Management and Outreach
Leading Monitoring, Evaluation and Learning
Delivering Technical Assistance and Building Capacity
Enhancing Aid Effectiveness and Sustainability
Crisis, Conflict and Governance Practice

2. CORPORATE FACT SHEET
Incorporation Date 1987
Number of Projects (Total) 185+
Number of Countries
Supported (Total)
100+
Clients ADB, AfDB, EBRD, IDB, MCC,
Peace Corps, UN, USAID, US
DOS, US DOD, WB
IBTCI has
Successfully led
17 Mission-wide and
whole-of-government
M&E programs worldwide
including DRC, Iraq, Kenya,
Somalia and Yemen.
Globally, IBTCI
has carried out more
than 70 evaluations
across all sectors since
2011 including over 20 in
Africa
ABOUT IBTCI
IBTCI has carried out
impact evaluations for
different clients in DRC,
El Salvador, Mexico,
Mozambique, and
Rwanda.
IBTCI has
worked in more than
100 countries (light
green on map), and has
offered M&E services in
over 30 (dark green
on map)
IBTCI is focused on meeting the development assistance needs of
countries by offering exceptional functional expertise, regional
experience, and a commitment to excellence. Our services include:
 Monitoring, Evaluation & Learning
 Capacity Building & Training
 Knowledge Management, Communication, & Outreach
Primary Sectors:
- Agriculture & Food Security
- Economic Growth & Growth
- Education,
- Environment & Climate Change
- Democracy, Human Rights & Governance
- Global Health
- Working in Crisis & Conflict
CORE VALUES
 Integrity - Committed to integrity and honesty in our work and
in our interactions with business partners and clients.
 Professionalism - Motivated by the conviction that the quality
of our work and the way we conduct business is a reflection
not only of our company, but of our character as individuals.
 Respect - Respect and dignity permeate our relationships and
interactions with all clients and colleagues.
 Flexibility - Established processes and clear lines of
responsibility allow us to meet client needs as situations and
contexts change.
 Collegial - We encourage input from all of our staff and ensure
a collegial work environment.
CONTRACT VEHICLES
IBTCI has a long history of managing Indefinite Quantity Contracts
(IQC) and Indefinite Delivery/Indefinite Quantity (IDIQ) Contracts.
Current mechanisms include:
 USAID Monitoring and Evaluation IDIQ
 USAID Human & Institutional Capacity Development IDIQ
 USAID YouthPower Evidence and Evaluation IDIQ
 USAID Advancing Basic Education IDIQ
 USAID Advancing the Agenda for Gender Equality IDIQ
(partner)
 USAID DRG Learning, Evaluation and Research (partner)
 US Department of State Evaluation Services IDIQ (partner)
 General Services Administration – Management Organizational
& Business Improvement Services (MOBIS) Schedule
 One Acquisition Solution for Integrated Services – Small
Business (OASIS SB) Schedule

3. KNOWLEDGE MANAGEMENT, COMMUNICATIONS &
OUTREACH
We have led the design of several web-based knowledge management
and performance reporting systems for USAID which create an
environment where clients, partnering organizations and local
governments have access to data to inform management and program
decisions. These systems utilize tailored, efficient workflow processes
to capture detailed program data, enabling users to track financial
information, conduct data quality assessments, remotely monitor field
activities, and generate fully customizable reports in various user-
friendly formats. To provide greater ownership of data and results, we
regularly have key stakeholders in our programs participate in outreach
activities. Outreach occurs at the community, national and
international levels and include: media coverage; press releases;
research summary documents; flyers, posters, brochures and research
briefs; policy briefs; community agency publications, websites and
list-servers; seminars or conferences and community meetings; and,
publishable reports and articles for peer-review journals.
Evaluations and
Assessments
Capacity
Building and
Learning
Surveys
Monitoring and
Verification
Services
Communications
and Outreach
Knowledge
Management
In addition to providing M&E assistance, our Somalia team documented and
disseminated success stories and survey results on behalf of USAID/East Africa
and Implementing Partners, and provided training to third party monitoring
organizations located throughout the country to build their capacities in
interviewing and photography. This photo captures IBTCI’s Communications
Specialist interviewing stakeholders of a USAID agriculture project in Borama,
Somaliland while shooting a documentary capturing the impact of the project.
Mission-wide M&E Activities
SERVICES
MONITORING, EVALUATION & LEARNING
IBTCI has cultivated a solid reputation for providing and managing
responsive technical services and support to clients through large,
multi-year, multi-sector mission-wide or regional portfolio-wide
MEL contracts in complex environments including in Bangladesh,
DRC, East Africa, Georgia, Iraq, Russia, Somalia, West Africa and
Yemen. In our MEL support contracts, IBTCI has successfully
designed M&E and learning systems for each of these clients among
others, at the same time carrying out monitoring support services to
the clients and implementing partners (IPs) and conducting
evaluations across all sectors. These M&E support systems have
routinely included the design and/or review of Performance
Monitoring Plans; the review of and technical advice to IPs of their
Performance Monitoring and Evaluation Plans; the assessment of data
quality, both at the Mission and activity levels; the site monitoring
and verification of IP reporting; conducting of baseline surveys;
carrying out (cross) sectoral assessments; and methodological design
and implementation of performance and impact evaluations.
Throughout its M&E work, IBTCI also provides learning support,
often working closely with IPs.
CAPACITY BUILDING & TRAINING
IBTCI holds USAID’s Human and Institutional Capacity Building
(HICD) IDIQ and previously MCC’s Capacity Building Assessment,
Training and Development IDIQ. In many of our programs, using
state of the art technologies and methodologies, our teams often lead
both regular, formal trainings, as well as hands-on, ad hoc technical
assistance to national counterparts, IPs, local partners and local
institutions. We also work closely with local partners to improve their
data collection and analytical techniques to achieve high-impact
partnerships and promote sustainable development.

4. COUNTRIES
Afghanistan, Angola, Central African Republic, Chad, DR Congo,
Ethiopia, Guinea, Haiti, Iraq, Jordan, Kenya, Liberia, Mali,
Mexico, Mozambique, Niger, Pakistan, Russia, Rwanda, Sierra
Leone, Somalia, South Sudan, Sudan, Syria, Turkey, Uganda,
Yemen, Zambia.
IBTCI’s Crisis, Conflict and Governance (CCG) Practice
supports international donors, their staff, and implementing
partners with activities focusing on discreet third-party
monitoring of humanitarian and emergency response service
delivery, program performance and impact evaluations, site
monitoring and observation, fiduciary risk and diversion
monitoring, community-based conflict and post-conflict
evaluation and learning tools, resilience monitoring, remote
monitoring, and atmospherics reporting.
IBTCI has conducted a variety of performance and impact
evaluations, needs assessments, monitoring and verification
activities in the most fragile and conflict affected states in the
world. It does so with discretion, a strict adherence to ‘do no
harm’ protocols, and a strong ethos balancing integrity with a
responsibility to protect. The practice has supported efforts for
USAID, USAID/DCHA/OFDA, USAID/DCHA/FFP, DfID,
the US Department of State, and the US Department of Defense.
Impassable roads in the dense forests of CAR render IBTCI A grandmother with her orphaned grandchild as a result of LRA
data collection challenging, IBTCI C-LRA Evaluation Report sexual violence in Bangadi, DRC, IBTCI C-LRA Evaluation Report
IBTCI Crisis, Conflict and Governance Practice
COLLECTION METHODS
 Key Informant Interviews
 Focus Group Discussions
 Household Surveys
 Site Observation Surveys
 Client Exit Interviews / Surveys
 Knowledge, Attitudes and Practices (KAP) Surveys
 Mini-Surveys
 Online Surveys
 Data Verification and Quality Assessments
 Document Desk Review
 Most Significant Change
 Outcome Mapping
 Secondary Data Analysis of Programmatic Data
 Gender Analysis
 Data Verification and Interpretation Workshops
STRATEGIC FOCUS AREAS
 Complexity Aware Monitoring
 Adaptive Management
 Third-party monitoring and verification in fragile and
conflict affected states
 Measuring and monitoring resilience mechanisms and
‘triggers’ in climate-affected communities
 Hybrid analyses, e.g., the impact of WASH activities on
SBGV and protection sectors; the impact of infection
disease outbreaks on community or regional social stability
 Innovation and Data Collection: remote sensing, mobile
field collection, transient mobile survey collection, crowd
sourcing, LiDAR, atmospherics, SMS messaging,
predictive analytics
 Developing and implementing realistic peacebuilding and
governance metrics and indicators for clients
 Measuring the cross-sector outcomes and impacts of
conflict mitigation, confidence-building, and peacebuilding
activities
 Organizational learning - Ensuring there is a robust linkage
between observed program outcomes and the organizational
learning to emerge based on those outcomes
 Professional Development and Management Support:
Human and Institutional Capacity Development (HICD),
Capacity Building, Retreat Facilitation

5. PORTFOLIO HIGHLIGHTS
USAID/Democratic Republic of Congo Monitoring, Evaluation, and Coordination (MECC) (2016-2021)
MECC provides M&E and learning support to two innovative USAID/DRC initiatives: the cross-cutting Country Development
Cooperation Strategy (CDCS) and a comprehensive education program jointly funded by USAID and DFID. Component 1 of
MECC supports the CDCS, which focuses on building the institutional capacity of government, civil society, and private
institutions in order to achieve sustainable development outcomes. Component 2 supports M&E and coordination of the USAID
and DFID-funded education program, and comprises four activities: improving access to and quality of education (Activity 1);
governance and accountability (Activity 2); evidence-based learning for donors, civil society, and the Government of DRC
(Activity 3); and reducing the number of out- of-school children in DRC (Activity 4). As the implementer of Activity 3, IBTCI’s
MECC provides independent evaluation, coordination and data collection services to the other three activities. Under Components
1 and 2, MECC services include performance monitoring, support to the Mission’s Learning Agenda, regional coordination among
stakeholders at the provincial level, and M&E capacity building for Mission staff, IPs, and other relevant stakeholders. MECC
services under Component 2 also include the design and implementation of impact and performance evaluations. Since its launch
in January 2016, MECC has supported the Mission in the finalization of the CDCS Performance Management Plan and helped
USAID with outreach to and collaboration with government, civil society, and other stakeholders in the provinces by fielding staff
in key development corridors and areas of transition.
Yemen Monitoring and Evaluation Project (YMEP)
(2010-2015)
IBTCI provided a full range of monitoring and evaluation services
to the USAID/Yemen portfolio, as well as providing knowledge
management, capacity building and communication services in
order to improve project performance reporting. IBTCI’s YMEP
provided technical guidance to USAID and implementing partners
to improve theories of change, log frames and the tracking and
reporting of results. In particular, IBTCI developed a unique
Performance Management Plan (PMP) to measure against
USAID’s stabilization strategy for Yemen, and conducted
workshops with and provided individual assistance to
implementing partners in PMP development. IBTCI assisted
USAID/Yemen in centralizing and standardizing data collection to
allow for analysis of trends through the development of a web-
based information Clearinghouse (CH) that was used to analyze
quantitative and qualitative data in relation to the overall Mission
and implementing partner PMPs. IBTCI also supported
USAID/Yemen in its communications and outreach efforts,
developing an Information Dissemination and Public Education
Plan (IDPEP) for USAID/Yemen, fielding a Communications
Officer to support USAID results dissemination efforts and
coordinating the Communications Working Group with USAID’s
implementing partners. YMEP included a TPM component to
carry out several third party monitoring/reporting verifications of
education activities related to skills trainings, small infrastructure
and materials development.
Key Informant Interview, Somalia
Focus Group Discussion, Somalia
Yemen Monitoring & Evaluation Project II
(YMEP II) (2015-present)
Under the Yemen Monitoring & Evaluation Project II
(YMEP II), IBTCI is contracted to provide USAID/Yemen
M&E and engineering/construction quality assurance (QA)
support, and project implementation oversight and analysis
to enable and enhance USAID’s performance management
in Yemen. Given the current conflict in Yemen and
suspension of USAID activities, IBTCI is currently
operating under a modified scope of work, with an emphasis
on providing USAID’s Bureau for the Middle East with
support through data collection, analysis and reporting to
provide current information that may shape and inform
future programming. In particular, IBTCI is working to
provide regular reports capturing the impact of the current
conflict on service delivery, conducting assessments to
inform post-conflict program interventions targeting youth,
and periodically assessing and validating the 2014-2016
Country Development Cooperation Strategy (CDCS) to
allow for data-driven decision-making for programming or
re-programming funding in a post-conflict environment.

6. Women celebrate during a Community Dialogue Event in
Hodan, Mogadishu. Photo: Alinur Hassan, IOM.
USAID Evaluating and Learning from USAID/KEA
Conflict Management Activities (2014-2019)
IBTCI holds the USAID Evaluating and Learning from
USAID/KEA Conflict Management Activities contract (2014-
2019), serving as the learning and evaluation partner for USAID
Kenya and East Africa (USAID/KEA), in data collection,
verification, evaluation and learning. The emphasis of the contract
has been in supporting a regional peace-building activity, PEACE
III, implemented by Pact and Mercy Corps in the border areas of
Kenya, Uganda, South Sudan, Somalia and Ethiopia. Under this
contract, IBTCI has conducted a baseline assessment of the multi-
year PEACE III project involving a household survey, key
informant interviews and focus group discussions and will also
conduct the project’s endline assessment. IBTCI has worked with
Pact and Mercy Corps to incorporate baseline findings into
program implementation, facilitated stock-taking and reflection
events in light of shifting conflict contexts and programming
priorities, and facilitated revision and validation of theories of
change. IBTCI is currently working to design an assessment on
climate change in one of the target regions of PEACE III, to better
determine the relationship between climate change, conflict and
peacebuilding, in order to inform PEACE.
USAID OFDA Evaluation of the OFDA Response to
the Ebola Virus Disease (2016-present)
The purpose of this USAID project is to evaluate the relevance,
coordination, timeliness, and effectiveness of its response to the
Ebola Virus Disease (EVD) outbreak in West Africa. The aim of
this evaluation is to improve the United States Government’s
(USG) understanding of the performance of its response to the
EVD outbreak in Guinea, Liberia and Sierra Leone. The evaluation
will provide information for future USG large-scale public health
responses to infectious disease outbreaks. The evaluation will help
identify the role that OFDA should play within large-scale public
health responses. The evaluation will focus on the EVD responses
in Liberia, Guinea and Sierra Leone, from 2014-2016.
PORTFOLIO HIGHLIGHTS
The Somalia Program Support Services (SPSS)
Indefinite Delivery Indefinite Quantity (IDIQ) Contract
(2014-2019)
The Somalia Program Support Services (SPSS) is a five-year
Indefinite Delivery Indefinite Quantity (IDIQ) contract whose
primary goal is to provide ongoing monitoring, verification and
evaluation support to the USAID/Kenya and East Africa/Somalia
Office (USAID/Somalia). SPSS delivers timely qualitative and
quantitative data that assists USAID in meeting the agency’s short,
medium, and long term monitoring and evaluation objectives in
Somalia. Since the contract was awarded in August 2014, SPSS has
completed a total of 11 task orders, including: two years of
monitoring, verification and reporting across a total of 455 USAID
implementing partner activity sites in all regions of Somalia using
third party monitoring; supporting the USAID/Somalia Office in
developing a three-year strategy to guide programming of USAID-
implemented assistance in Somalia; completing two data quality
assessments; conducting a baseline study of the Somali Youth
Learners Initiative (SYLI); conducting a final performance
evaluation of the Partnership for Economic Growth (PEG) program
to learn lessons about conducting agriculture and livestock focused
economic growth activities in South Central Somalia that can be used
by USAID in future economic growth programming; and conducting
a final performance evaluation of the Transition Initiatives for
Stabilization (TIS) program evaluating the extent to which USAID’s
stabilization activities in Somalia have achieved their goal. There are
currently four ongoing task orders, including a data quality
assessment of over 100 indictors from six implementing partners, a
baseline study of the Strengthening Somali Governance (SSG)
program, and a baseline/ endline assessment of the Transition
Initiatives for Stabilization Plus (TIS+) program. In addition, SPSS
provides ongoing logistical and administrative services and
performance management support to the Somalia Office by
reviewing and advising implementing partners on their Activity
Monitoring and Evaluation Plans and reviewing and updating
USAID’s Performance Management Plan annually, as requested.
Through these efforts, SPSS programming incorporates an
innovative and rigorous focus on contributing to the increased
effectiveness of donor-funded activities throughout Somalia by
promoting greater transparency, accountability, and dissemination of
best practices and information sharing across programs, partners and
regions.
Jubba Secondary School, Kismayo Region, Federal Government of
Somalia, September 2015.

7. Robert Grossman-Vermaas
Principal, Crisis, Conflict, and Governance Practice
rgrossman@ibtci.com
Business Development Unit
bdteam@ibtci.com
8618 Westwood Center Dr. #400 1612 K Street NW Suite 704 PH: 703-749-0100
Vienna, VA, USA 22182 Washington, D.C., USA 20006 FX: 703-749-0110
International Business & Technical Consultants, Inc. www.ibtci.com