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CBI’s 8 th  Annual Forum on Dissemination of Scientific Information 17-18 May 2011 Philadelphia Tools in the Medical Affairs Arena:  Perils and Payoffs C. Latham Mitchell  MD Managing Principal,  Erudita Biotechnical LLC linked in try4a.png 2011-02-19 001 2011-02-19 002.JPG
Disclaimer and Copyright ,[object Object],[object Object],[object Object]
Disclaimer and Copyright continued ,[object Object],[object Object],[object Object],[object Object]
Objective: Steer Clear of Perils, Realize Payoffs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5K4SAC62C900334650[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5PPZ9ENGC900353893[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5K4SAC62C900334650[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5PPZ9ENGC900353893[1].wmf
Divide Up Your Content World Into 2 Parts CT=clinical trial; ePubs =electronic publications; medsci=medical-scientific; PM=performance management; reorg =reorganization;  SOPs = standard operating policies & procedures; TL=thought leader
C:ocuments and SettingsM98949ocal Settingsemporary Internet Filesontent.IE5ZP08E4WC900237167[1].wmf ,[object Object],[object Object],[object Object],“MedSci content is key for Medical Affairs since its output is effective communication of the scientific data.”  Personal Communication, May 2011 PAUL E. BROCK, Associate Director, KM Medical Information and Services COE J&J North America Pharmaceuticals Scientific Affairs FOUNDATION
C:ocuments and SettingsM98949ocal Settingsemporary Internet Filesontent.IE5ZP08E4WC900237167[1].wmf ,[object Object],[object Object],[object Object],C:ocuments and SettingsM98949ocal Settingsemporary Internet Filesontent.IE5CKNF5MBP900341396[1].jpg C:ocuments and SettingsM98949ocal Settingsemporary Internet Filesontent.IE58LA91MYP900387570[1].jpg But there’s more to the story… FOUNDATION = Knowledge
What Tools Do in the Med Affairs Arena for the Knowledge Worker (KW) Abbreviations: CRM = customer relationship management; medsci=medical-scientific ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],collaboration  workflow
Categories to Think About (Non-exhaustive examples*) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Search ,[object Object],[object Object],[object Object],[object Object], CRM=customer relationship management; IRMS=Information Request Management System (thin-client); MS = Microsoft; OBA=Online Business Applications  Noble J, Piddocke  R, Bakman-Mikalski  D. Pro SharePoint 2010 Search. New York: Apress  Media LLC; 2011.  Ward P and McCabe M. Microsoft SharePoint 2010 End User Guide: Business Performance Enhancement.Birmingham , UK: Packi  Publishing; 2011.
yanag you are not a gadget  JARON LANIER “YOU ARE NOT A GADGET, A MANIFESTO” Alfred A Knopf, 2010
Family%2520Feud%2520Board%2520Blank yanag Carol’s 10 Principles for Medical Communications’ Tools Toolshopper  People Principles 1-4  #P-1  A tool is not a person You Are Not a Gadget ,[object Object],[object Object],[object Object],[object Object]
#P-1: yanag (you are not a gadget) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object], JARON LANIER “YOU ARE NOT A GADGET, A MANIFESTO” Alfred A Knopf, 2010;154.  de Rover M et al. Neural correlates of strategic memory retrieval:differentiating  between spatial-associative and temporal-associative strategies. Hum Brain Mapp . 2008; 29(9):1068 .  J LANIER PP. 1-12,171. Rawley  JB, Constantinidis  C. Neural correlates of learning and working memory in the primate posterior parietal cortex. Neurobiol  Learn Mem . 2009;91(2):129-38. Review Brang  D, Teuscher  U, Ramachandran  VS, Coulson  S. Temporal sequences, synesthetic  mappings, and cultural biases: the geography of time. Conscious Cogn . 2010;19(1):311-20.
Carol’s 10 Principles for Medical Communications’ Tools Toolshopper  People Principles 1-4 Family%2520Feud%2520Board%2520Blank yanag frontliners  to the 9s  #P-2  Frontliners , frontliners , frontliners Knowledge workers know ,[object Object],[object Object],[object Object]
#P-2: Knowledge workers know ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Carol’s 10 Principles for Medical Communications’ Tools Toolshopper  People Principles 1-4 Family%2520Feud%2520Board%2520Blank yanag frontliners  to the 9s change as little as possible  #P-3  Consider non-positive effects of new tool People & Software Change ,[object Object],[object Object],[object Object]
#P-3: Change isn’t all good ,[object Object],[object Object], G reubel  J, Kecklund  G. The Impact of organizational changes on work stress, sleep, recovery and health. Ind  Health. 2011 Mar 1. [ Epub  ahead of print]. Stansfeld  S, Candy B. Psychosocial work environment and mental health—a meta-analytic review. Scand J Work Environ Health. 2006 Dec;32(6):443-62. Review. de Lange AH, et al. A hard day's night: a longitudinal study on the relationships among job demands and job control, sleep quality and fatigue. J Sleep Res.  2009;18(3):374-83.  JARON LANIER “YOU ARE NOT A GADGET, A MANIFESTO” Alfred A Knopf, 2010;4.
 Carol’s 10 Principles for Medical Communications’ Tools Family%2520Feud%2520Board%2520Blank  yanag (Gadget) & yanaTool frontliners  to the 9s Change as Little as Possible Spend as Little as Possible  #P-4 $$$$$$$$$$$ Spend as Little as Possible
Objective: Steer Clear of Perils, Realize Payoffs ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5K4SAC62C900334650[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5PPZ9ENGC900353893[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5K4SAC62C900334650[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5PPZ9ENGC900353893[1].wmf
First.. Faceted Navigation: Search & Browsing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ODP = Open Directory Project, also known as DMOZ (from directory.mozilla.org) ** http://www.lucidimagination.com/Community/Hear-from-the-Experts/Articles/Faceted-Search-Solr * also, guided navigation or parametric search
First.. Faceted Navigation: Search & Browsing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ODP = Open Directory Project, also known as DMOZ (from directory.mozilla.org) **Source: http://www.lucidimagination.com/Community/Hear-from-the-Experts/Articles/Faceted-Search-Solr
Carol’s 10 Principles for Medical Communications’ Tools  Tool Principles 1-6 Family%2520Feud%2520Board%2520Blank C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf inherent in tool dependent on tool buyer’s system and/or customization  Searchable to the 9s C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf ,[object Object],[object Object],[object Object],[object Object],[object Object], #T-1  Query/Escalation Answer Database Searchable to the 9s C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf
#T-1: Searchable to the 9s ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5K4SAC62C900334650[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5PPZ9ENGC900353893[1].wmf
Carol’s 10 Principles for Medical Communications’ Tools  Tool Principles 1-6 Family%2520Feud%2520Board%2520Blank  Searchable to the 9s  Speedy & Freeze-free C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf inherent in tool dependent on tool buyer’s system and/or customization C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf ,[object Object],[object Object],[object Object],[object Object], #T-2  Tool System Combined with Your System Speedy & Freeze-Free C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf
#T-2: A Tool That’s Speedy & Freeze-Free ,[object Object],[object Object],[object Object],C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5PPZ9ENGC900353893[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5K4SAC62C900334650[1].wmf
Carol’s 10 Principles for Medical Communications’ Tools  Tool Principles 1-6 Family%2520Feud%2520Board%2520Blank  Searchable to the 9s  Speedy & Freeze-free Scalable & Big Enough C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf inherent in tool dependent on tool buyer’s system and/or customization C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf ,[object Object],[object Object],[object Object],[object Object], #T-3  Tool System Repository Scalable and Big Enough C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf
#T-3: Scalable/ Big Enough Repository ,[object Object],[object Object],[object Object],C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5PPZ9ENGC900353893[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5K4SAC62C900334650[1].wmf
Carol’s 10 Principles for Medical Communications’ Tools  Tool Principles 1-6 Family%2520Feud%2520Board%2520Blank  Searchable to the 9s  Speedy & Freeze-free Scalable & Big Enough  Training-free C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf inherent in tool C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf dependent on tool buyer’s system and/or customization C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf ,[object Object],[object Object],[object Object], #T-4  A Tool Without Training Plug and Play C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf
#T-4: Med Info Tool Without Training – As Little As Possible If You Must ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5PPZ9ENGC900353893[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5K4SAC62C900334650[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5PPZ9ENGC900353893[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5K4SAC62C900334650[1].wmf
Family%2520Feud%2520Board%2520Blank Carol’s 10 Principles for Medical Communications’ Tools  Tool Principles 1-5 C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf Walmart-esque C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf inherent in tool customization-dependent ,[object Object],[object Object],[object Object],[object Object], Searchable to the 9s C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf  Training-free C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf Scalable & Big Enough C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf  Speedy & Freeze-free  #T-5  Floor Plans & the Power of Convention A Sam Walmart State of Mind C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf
#T-5: Drill is Good (& Efficient) ,[object Object],[object Object],[object Object],[object Object],C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5PPZ9ENGC900353893[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5K4SAC62C900334650[1].wmf
Carol’s 10 Principles for Medical Communications’ Tools  Tool Principles 1-6 Family%2520Feud%2520Board%2520Blank Browsable to the 8s C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf inherent in tool customization-dependent  Searchable to the 9s C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf ,[object Object],[object Object],[object Object],[object Object], Training-free C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf Walmart-esque C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf  Speedy & Freeze-free Scalable & Big Enough C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf  #T-6  Browsability : Back to the Future  Making Search More Visible C:sers3 adminppDataocalicrosoftindowsemporary Internet Filesontent.IE5N1IHRF6C900186066[1].wmf
#T-6: Browsability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Sea Change At Hand ,[object Object],Patient Power/Regulatory Scrutiny  Payer Power Prescribing Power Pricing Power More treatments More patients Less govt  $$$ E7 Power BRAZIL, CHINA, INDIA, INDONESIA, MEXICO, RUSSIAN, TURKEY More chronic disease Aggressive Marketing Power Health Information Power   Global Medical Affairs DISEASE  MANAGEMENT, PUBLICATIONS, MED LIAISONS Health Economics Power System Choices System Choices C:ocuments and SettingsM98949ocal Settingsemporary Internet Filesontent.IE5U5F1CT3P900439152[1].jpg The Future
Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object]
Carol’s 10 Principles for Medical Communications’ Tools People Principles 1-4 & Tool Principles 1-6
References
Questions? Thank You! [email_address]
Add-On Slide 2: Terms List for Research
Add-On Slide 3: Term Formats to Limit ,[object Object],[object Object]

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Cbi 8th Dsi Conference 19 May2011 Final Mitchell Copyrighted All Rights Reserved

  • 1. CBI’s 8 th Annual Forum on Dissemination of Scientific Information 17-18 May 2011 Philadelphia Tools in the Medical Affairs Arena: Perils and Payoffs C. Latham Mitchell MD Managing Principal, Erudita Biotechnical LLC linked in try4a.png 2011-02-19 001 2011-02-19 002.JPG
  • 2.
  • 3.
  • 4.
  • 5. Divide Up Your Content World Into 2 Parts CT=clinical trial; ePubs =electronic publications; medsci=medical-scientific; PM=performance management; reorg =reorganization; SOPs = standard operating policies & procedures; TL=thought leader
  • 6.
  • 7.
  • 8.
  • 9.
  • 10. yanag you are not a gadget  JARON LANIER “YOU ARE NOT A GADGET, A MANIFESTO” Alfred A Knopf, 2010
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17. Carol’s 10 Principles for Medical Communications’ Tools Family%2520Feud%2520Board%2520Blank yanag (Gadget) & yanaTool frontliners to the 9s Change as Little as Possible Spend as Little as Possible #P-4 $$$$$$$$$$$ Spend as Little as Possible
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35. Carol’s 10 Principles for Medical Communications’ Tools People Principles 1-4 & Tool Principles 1-6
  • 37. Questions? Thank You! [email_address]
  • 38. Add-On Slide 2: Terms List for Research
  • 39.

Editor's Notes

  1. http://technet.microsoft.com/en-us/library/gg471167.aspx About IFilters , files type and indexing connector protocols (FAST Search Server 2010 for SharePoint) Published: December 2, 2010 Microsoft FAST Search Server 2010 for SharePoint can crawl content either by using the indexing connectors integrated in Microsoft SharePoint Server 2010 (through the FAST Search Content Search Service Application), or by using the FAST Search Server 2010 for SharePoint specific indexing connectors (the FAST Search Lotus Notes connector, the FAST Search database connector and the FAST Search Web crawler). A number of indexing connector protocols are installed by default in SharePoint Server 2010, whereas other content sources require a different indexing connector and protocol which needs to be installed and configured separately. All file types are crawled unless explicitly excluded. A number of file types with little relevance to search are excluded by default. You can find the file types that are excluded by default in the article IFilter and file type reference (FAST Search Server 2010 for SharePoint) . While most file types are crawled by default, FAST Search Server 2010 for SharePoint only provides filters for content and metadata extraction of a subset of them. The supported file types are listed in the article IFilter and file type reference (FAST Search Server 2010 for SharePoint) . To extract content and metadata from additional crawled file types requires that you enable the Advanced Filter Pack or register a third-party IFilter . In this section: IFilter and file type reference (FAST Search Server 2010 for SharePoint) Default indexing connector protocols (FAST Search Server 2010 for SharePoint)
  2. “ This explains why search tools are limited in what they're capable of doing in spite of the vendor sales pitch ("our search tool 'understands' your query", at least for the foreseeable future or until "Watson" becomes feasible in the workplace, and why search is an iterative process. The user is providing the intelligence, not the system.” Personal Communication, May 2011 -- PAUL E. BROCK Associate Director, Knowledge Management Medical Information and Services COE J&J North America Pharmaceuticals Scientific Affairs
  3. Small things add up (death by a thousand cuts)
  4. Again, faceted navigation. Also, leveraging end-user data (views, downloads, roles, responsibilities, functional area, etc.) to increase likelihood of "knowing" user preferences, then serve up recommendations, see also's, etc.) The Association for Computing Machinery 's Special Interest Group on Information Retrieval description re: role of Faceted Search (2006 workshop): The web search world, since its very beginning, has offered two paradigms: Navigational search uses a hierarchy structure (taxonomy) to enable users to browse the information space by iteratively narrowing the scope of their quest in a predetermined order, as exemplified by Yahoo! Directory , DMOZ , etc. Direct search allows users to simply write their queries as a bag of words in a text box. This approach has been made enormously popular by Web search engines . Over the last few years, the direct search paradigm has gained dominance and the navigational approach became less and less popular. Recently a new approach has emerged, combining both paradigms, namely the faceted search approach. Faceted search enables users to navigate a multi-dimensional information space by combining text search with a progressive narrowing of choices in each dimension. It has become the prevailing user interaction mechanism in e-commerce sites and is being extended to deal with semi-structured data , continuous dimensions, and folksonomies . SIGIR'2006 Workshop on Faceted Search - Call for Participation
  5. Again, faceted navigation. Also, leveraging end-user data (views, downloads, roles, responsibilities, functional area, etc.) to increase likelihood of "knowing" user preferences, then serve up recommendations, see also's, etc.) Enable user to navigate info along multiple paths corresponding to different orderings of the facets. Faceted classification systems are also distinct from folksonomies or other tagging systems that do not break out the tags into independent facets The Association for Computing Machinery 's Special Interest Group on Information Retrieval description re: role of Faceted Search (2006 workshop): The web search world, since its very beginning, has offered two paradigms: Navigational search uses a hierarchy structure (taxonomy) to enable users to browse the information space by iteratively narrowing the scope of their quest in a predetermined order, as exemplified by Yahoo! Directory , DMOZ , etc. Direct search allows users to simply write their queries as a bag of words in a text box. This approach has been made enormously popular by Web search engines . Over the last few years, the direct search paradigm has gained dominance and the navigational approach became less and less popular. Recently a new approach has emerged, combining both paradigms, namely the faceted search approach. Faceted search enables users to navigate a multi-dimensional information space by combining text search with a progressive narrowing of choices in each dimension. It has become the prevailing user interaction mechanism in e-commerce sites and is being extended to deal with semi-structured data , continuous dimensions, and folksonomies . SIGIR'2006 Workshop on Faceted Search - Call for Participation
  6. Faceted navigation is a must to support browsing, the "dialogue" between the user and the system. Terminology must make sense to the end-user, so language should adapt to the way end-user views the world, not the other way around. Address relevance, even though this is a tricky thing. End-user must have confidence that your system does a credible job of providing content in an order based upon what the end-user means, not what the end-user says (types) [difficult to build into the KM system] .
  7. Terminology must make sense to the end-user, so language should adapt to the way end-user views the world, not the other way around. Address relevance, even though this is a tricky thing. End-user must have confidence that your system credible job of providing content in an order based upon what the end-user means, not what the end-user says (types)
  8. More evidence of the importance of easy-to-use and intuitive, which are not antithetical to powerful and effective.
  9. More evidence of the importance of easy-to-use and intuitive, which are not antithetical to powerful and effective.
  10. Again, faceted navigation. Also, leveraging end-user data (views, downloads, roles, responsibilities, functional area, etc.) to increase likelihood of "knowing" user preferences, then serve up recommendations, see also's, etc.)
  11. Again, faceted navigation. Also, leveraging end-user data (views, downloads, roles, responsibilities, functional area, etc.) to increase likelihood of "knowing" user preferences, then serve up recommendations, see also's, etc.)