Catholic Hospice, a nonprofit hospice care organization in Florida with over 400 employees, was struggling with an inefficient manual process for applicant recruiting, hiring, and background screening. They implemented Taleo for talent management and applicant tracking combined with HireRight for automated background screening. This streamlined the hiring process by eliminating duplicate data entry and simplifying tasks. It also provided faster background check turnaround times of only a few days. The HR generalist now has more time for strategic planning and active recruiting instead of administrative tasks.

1. Customer: Catholic Hospice
14875 NW 77th Avenue
Miami Lakes, FL 33014
Industry: Hospice and Palliative Care
Employees: 437
Challenge: Remove administrative burdens by replacing a highly
time-consuming, manual applicant recruiting and hiring process with
automated systems for talent management and background screening.
Solution: HireRight Enterprise integrated with Taleo Business Edition
Results: Customized background screening packages by HireRight
that integrate seamlessly with Taleo create a more efficient hiring
process that improves time-to-hire and applicant experience.
Catholic Hospice is a community-based nonprofit organization in Florida that provides responsive and high-quality end-of-life care to
patients and their families as they cope with a terminal illness. Serving families of all faiths in the Miami-Dade and Broward County area
since 1988, Catholic Hospice has achieved success by always putting people first and respecting the sanctity of life.
Patients and families trust the organization to provide expert care with compassion and respect during a vulnerable time in their lives. To
provide this care, Catholic Hospice employs an interdisciplinary team that includes physicians, nurses, social workers, home health aides,
counselors, and other therapists as needed. Because Catholic Hospice provides health care services, industry regulations and patient
safety priorities make employee background checks a critical part of the organization’s hiring process.
Janet Avila, a Human Resources Generalist at Catholic Hospice, manages the human resources system and the recruiting and onboarding
process for new employees. She depends on HireRight, a leading provider of new hire and employee background screening, to provide in-
depth background checks and reports. She manages the recruiting and hiring process with Taleo, a talent management solution that has
HireRight background screening integrated into the hiring workflow.
Integration Streamlines Hiring Process
By using Taleo Business Edition Recruiting in conjunction with HireRight, Avila
can seamlessly move candidates from the application stage through the hiring
phases and through the background screen. With these two solutions working
together, the organization benefits from a streamlined hiring process that
eliminates duplicate data entry and simplifies tasks.
“When I started with Catholic Hospice four years ago, we had just under 250
employees, and today we’re over 430 and growing. At first, I had no process in
place to track resumes and candidates. I had people dropping off resumes at the
front desk and others emailing resumes to me. Applications were piled on the
desk,” recalls Avila. “It got to the point that our receptionist had to call me and
say, ‘You have over 100 voice mails’.”
“
“
–Janet Avila,
Human Resources Generalist, Catholic Hospice
Intelligence to move forward.
SM
Catholic Hospice
Customer Success Story
“Together, these systems
offered the most feature-rich
solution that met our needs
and gave us the ability to
grow and integrate as our
needs changed.”

2. Recognizing these inefficiencies, Catholic Hospice began looking for
an automated solution. After evaluating three products, they chose the
combination of HireRight and Taleo. “Together, these systems offered the
most feature-rich solution that met our needs and gave us the ability to grow
and integrate as our needs changed,” explains Avila.
With HireRight and Taleo, Avila receives applications electronically, provides
automatic status updates to applicants, and is able to initiate background
checks quickly. “The integration function syncs all data, so when I click on
‘hire’ in Taleo, I can automatically start processing a background check with
HireRight by clicking ‘order’ in the same application,” Avila explains.
A Better Applicant Management Process
Prior to implementing Taleo, Avila had a very time-intensive recruiting
process that involved mining resumes through job boards, placing ads in
newspapers and trade magazines, and asking candidates to come in person
for a paper-based application process. Using Taleo allows Avila to begin the screening process by establishing the qualifications
for a position before applications ever hit her desk. “Taleo has the option to add questions about job qualifications, which helps me
sort and select the candidates that match the needs of the open position. If I’m looking for a nurse with over five years of experience
in hospice care, I can add that question to the online application screen.” What’s more, Taleo allows managers within Catholic
Hospice to access candidate data. “I work with more than 20 hiring managers, and they all use Taleo to screen and reach out to the
candidates,” says Avila.
Faster Background Screens
Once a job offer is extended to an applicant, Avila orders a background check from HireRight to help ensure the applicant has
the professional skills and qualifications the organization requires. HireRight has replaced the former in-house, labor-intensive
background checks that once monopolized Avila’s time. “Our old system was a manual screening process. I consulted at least eight
different websites to find information. For example, I would go to motor vehicles and purchase a report. Then, I would go to the court
system and purchase that report,” recalls Avila. “It would take me an hour to process just one applicant.”
Implementing HireRight’s employment screening services has helped Avila eliminate the time required to conduct manual searches.
“Today, HireRight does all of our background screening. Within Taleo, it’s easy to order the HireRight pre-employment screening
report and the turnaround time is fast. I average less than five days to get my results. Most reports come back in two or three days,”
Avila describes. “I don’t have to constantly go on the system to find out the status. I automatically get an email when the background
check is completed. I just print out the report, attach it to the personnel file, and that’s it.”
Customized Screening Packages
Catholic Hospice has unique screening needs to ensure they are complying with the ever-expanding laws and regulations in the
health care industry. With HireRight, Avila creates custom screening packages for different categories of employee. “Each of our three
packages is modified to our healthcare requirements,” explains Avila. “We have clinical, nonclinical, and volunteer packages. When
I choose a clinical package for a newly hired nurse, there are certain requirements for that background screen. For an office staff
member, I choose the non-patient care package that processes a different type of background check.”
“
“
–Janet Avila,
Human Resources Generalist, Catholic Hospice
“Now, I have the chance to
go out in the field, attend
job fairs, and network with
nursing schools. As we expand
our service area, it’s really
important to get our name out
in the community.”

3. Catholic Hospice Customer Success Story 081312PR
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HireRight does an extensive search through criminal records, professional license databases, and much more. “HireRight verifies that
our new hires are cleared by the U.S. Health and Human Services’ Office of Inspector General and that no exemptions exist on their
licenses. Since our nurses go out into the field to visit patients, we also verify that their motor vehicle records meet our standards.”
Strategic HR Planning
Beyond improving efficiency, HireRight and Taleo allow Avila to analyze human resource costs and create a strategic plan for future
hiring and growth. “Right now, I’m working on the budget, and I can extract a report from Taleo for all of the positions to see the
length of time that they’ve been open and how many candidates are in the system,” Avila relates. “With our old manual system,
gathering this information would have been impossible. With HireRight and Taleo, I use reports on a weekly and quarterly basis, and
I can make real-time decisions. We pull reports from both systems and provide them to senior management.”
More Time to Recruit
The improved system delivered by HireRight and Taleo gives Avila the freedom to actively seek ideal employees for Catholic Hospice.
“Both systems are very self-explanatory, and really easy to use,” Avila asserts. “HireRight has been a big success for us, especially for
the department. We have much quicker turn around, and I’m extremely happy with the service.”
Avila now has more time to focus on her primary objective—recruiting. Before HireRight and Taleo, “it was really hard for me get out
in the field to network with, and recruit qualified people,” explains Avila. “I was very administrative-oriented, and I was constantly
in the office. Now, I have the chance to go out in the field, attend job fairs, and network with nursing schools. As we expand our
service area, it’s really important to get our name out in the community.”