The William Beaumont Army Medical Center (WBAMC) Help Desk services over 7 medical facilities on Fort Bliss and handles over 2,000 computers. They previously attempted to partner with an Enterprise Service Desk in San Antonio to handle minor issues, but this failed due to outdated knowledge and lack of communication. There are now critical concerns around thin client workstations and kiosk logins that waste technicians' time. The document recommends establishing regular communication between the WBAMC and ESD help desks through conferences and knowledgebase sharing. This will improve ticket resolution time and customer satisfaction while allowing medical staff to focus on patient care.