The London Borough of Richmond upon Thames contracted ASA Consult to deliver a Total Facilities Management (TFM) program to consolidate their management of 400 property assets worth over £631 million. The TFM program combined in-house and outsourced services across estates management, utilities, construction, and property maintenance to improve consistency, flexibility, and save at least 17% on annual costs. Babcock International was selected through a competitive process to deliver the TFM contract, and the program successfully achieved a 27% savings on the borough's existing revenue budgets through transitioning 190 staff and clearly defining the vision, governance, leadership, and transformation.

1. CASE STUDY
Total Facilities Management
ASA Consult
London Borough of Richmond upon Thames
The Client London Borough of Richmond upon Thames
Estates Size Operational portfolio of over 400 separately
identified property assets with an asset
value of around £631m.
Appointment TFM Programme Manager Commenced July 2012
The Brief Deliver a Total Facilities Management contract
encompassing estates management, utilities,
construction management and property maintenance.
Richmond Council’s
Cabinet Member for
Environment, Councillor
Pamela Fleming, said:
“The Council is always
looking at ways in which
it can deliver better
services for less money
for its residents. This
‘Total Facilities
Management’ contract
will certainly do this and
deliver considerable
savings. This outsourcing
will deliver improved
services and save our
community money in the
longer term.”
KEY OBJECTIVES AND CONSTRAINTS
The Council wanted to take advantage of the opportunity to combine a number of in-house and
externally provided services with a number of contracts that are coming up for renewal that were
operating independently of each other to provide a comprehensive high quality service that would
also operate more cost effectively, not only improving consistency and resilience, but making
financial common sense and providing the Council with a more flexible and integrated approach.
Savings on current revenue budgets of 17% had to be achieved. TUPE of 60 council staff and 130
contract staff.
ACTIONS AND OUTCOME
Babcock International were selected to deliver the TFM Contract
which was procured through OJEU and competitive dialogue process.
A TFM Programme was established;
 Clearly defining the vision through business case development
 Implementing the governance
 Providing leadership and stakeholder management
 Delivering the transition
 Embedding the transformation.
 Delivered 27% savings on existing revenue budgets.