This document provides references for Carolyn Ross from various clients and events she supported at the Dubai World Trade Centre. It includes 10 references spanning different events from 2010 to 2020, including large conferences, exhibitions, and meetings. The references praise Carolyn's professionalism, communication skills, problem-solving abilities, and for going above and beyond to ensure events ran smoothly. Clients express gratitude for Carolyn's dedication and for being available around the clock to address any issues.
1. CAROLYN ROSS - REFERENCES
Below are a few references from clientsduringmy time with the Dubai WorldTrade Centre. Further references
from clientsand colleaguescanbe foundon my LinkedIn profile.
Event: The Societyof PetroleumEngineers,Annual Technical Conference &Exhibition(ATCE).
Client:KarlaPleasance
Job Title:Societyof PetroleumEngineers –TeamLeader
Company: Societyof PetroleumEngineers
Location: UAE
Phone:+971564641056
E-mail:kpleasance@spe.org
Comments:
“Carolynwasassignedasmy Venue EventPlanningManagerforThe Societyof PetroleumEngineers,Annual
Technical Conference&Exhibition(ATCE).ATCEisanextremelycomplexeventcomprisingof anopeningceremony
for 2,000 pax,2 mainCEO level plenarysession(1,000 pax each),6 highlevel panelsessions(300pax each),18
special andregional interestsessions(200pax each),58 technical sessions(up to100 pax each),a full programme of
studentactivitiesandworkshops,plusatotal of 48 smallermeetings,VIPlunches,dinnersetc,asizable exhibition
(40,000 sqm) all crammedintoa 3 day period!
Carolynisa consummate professional withanatural flairimmediately recognisingaclient’srequirementsand,
challenges.She isalwaysreadywithacreative solutionalmostbefore I’devenpresentedachallenge.
Her role as the keyconduitbetweenthe clientandvenue ishighlychallengingyetherabilitytoliaise and
communicate soefficientlyandclearlyonall levelswithbothclientandall internal venueteamsisaqualitythatI
have rarelyseeninmanagersina similarrole.She seesthe ‘overall’pictureonboththe clientandvenue side.
I sincerelyhope Carolyn’s seniormanagement recognise whatanassettheyhave withCarolynonboardandvery
much hope thatwe can worktogetheragaininthe future”
Event: The International Societyof BloodTransfusionCongressandExhibition(ISBT)
Client:Sophie Sanders
Job Title:ProjectManager
Company: MCI
Location: Amsterdam
Phone:+31 20 570 9627
E-mail:Sophie.Sanders@mci-group.com
Comments:
“Dear all,
May I firstof all thankyou verymuch forall your hard workduringthe congress,itturnedout to be a great success!
Notonlyfor the congressitself,butalsoforDubai as destinationsince manypeople have now experienceditisone
of the safestplacesto go to so hopefullyyourcalendarswill be evenfullerwitheventstoorganize.
Carolyn,where tostart….You were on topof everything!Reachable 24/7and fixingall our(lastminute)requests.
The supplier’sgroup-appwasgreatwitheveryone incharge respondingimmediatelywhenwe hadanyquestions.It
made the whole onsite organisationsosmoothandeasy.
Withoutyourhelpwe wouldnothave beenable tosetup a congresslike thisandwe once againthank youall for
your professional inputandhardwork.
It has beenareal pleasure workingwithyouandwe dohope to stay intouch”
2. Event: PMI’sGlobal CongressandLeadershipMeeting
Client:JenniferCovington
Job Title:Manager, Live Learning
Company: ProjectManagementInstitute
Location: USA
Phone:+1 610 356 4600 ext.1015
E-mail:Jennifer.Covington@pmi.org
Comments:
“CarolynwasPMI’s primarycontact throughthe planningandexecutionphase of ourmeeting. Fromourinitial
contact inDecember2013, Carolynworkedcloselywithmembersof myteamto ensure thatour eventinDubai
wouldbe unlike anyother.Forinstance,CarolynmetwithPMIstaff andhost chapterrepresentativestoensure that
the World Expomodel couldbe displayedinthe most appropriate space. She helpedfacilitateconversationsand
ensuredthatwe couldnavigate throughthe center’sinfrastructure.
While on-site,Carolynwascompletelyattentive forthe 10 daysof our event. Whenthingsdidnotgoas expected,
Carolynworkedwiththe appropriate departmentstoensure thatPMIwouldnotface the same challenge twice. I
workedina conventioncenterearlyinmycareerandunderstandthe challenge of seamlesslycoordinatingvarious
departments—afeatthatCarolynaccomplished.
Duringthe event,IsuggestedthatCarolynsitina few sessions,however,she wasnotable todo so (since we kept
herprettybusy).Because somuch of her jobisprojectmanagement,Ifeel thatherskillscouldbe enhancedby
attendingourcongress, assuch, I wouldlike toinvite CarolyntoattendoureventinLondonnextMay or for our US
eventinPhoenix thisOctoberviaacomplimentaryregistration.
Thank youfor takingthe time toread thisnote and forassigningCarolyn,toourprogram”
Event: YoungPresidentsOrganizationGlobal Forum - YPO
Client:JanetSmith
Job Title:Vice President,Operations
Company: Ovation
Location: USA
Phone:+1 615.333.3939
E-mail:JSmith@ovationevents.com
Comments:
“On behalf of Ovation,Iwantedtoletyouknowwhat a pleasure itwasto workwithCarolynonthe YPOeventlast
week. She wasextremelysupportiveinwaysthatI am sure wentabove andbeyondthe call of duty.
There were manyconstantchangeseveryday and she handledall these withgoodgrace andnevera frowncrossed
herface.
The eventwashugelysuccessful andCarolyn’sabilitytobondandfitright intoa teamof differentdisciplineswas
key.
She isindeedacreditto DWTC andI hope if I am everback inthe regionshe will be there forusonce more.”
Event: WorldtelecommunicationDevelopmentConference(WTDC)
Client:AhmedElsherbini
Job Title:Chief,ConferencesandPublicationsDepartment
Company: ITU – International TelecommunicationUnion
Location: Geneva
Phone:+41 22 730 5111
E-mail:itumail@itu.int
Comments:
“Dear Ms Lewis,
I wouldlike totake the opportunitytosincerelythankyou,aswell asyourentire team, forthe enormousefforts
undertakentoallowforthe bigsuccessof WTDC in Dubai.
3. I alsowant to thankyoufor the time and energyyousenttofindthe bestsolutionstothe difficultiesandspecific
needsrelatedtosucha highlevel international congress.Iwouldinparticularlike tostressourappreciationforthe
tireless workfromyouandyour teamwhowere available anytime whenproblemshadtobe resolved,never
complaining
I wishyouall the successfor yourfuture”
Event: ArabHealth - UAE Nursing& MidwiferyCouncil BoardMeeting
Client:NarimanGhaderMEd, RN
Company: The UAE NursingandMidwiferyCouncil
Location: UAE
Phone:+971 4 230 1 6 23
E-mail:nariman.ghader@moh.gov.ae
Comments:
“On behalf of the UAE NursingandMidwiferyCouncil,we wouldlike toexpressourthanks toCarolynfor expressing
the highteam spiritandwhose diligentandprofessional actionscontributedtohavingourBoardmeetingasuccess.
Lookingforwardto keepingourcollaborationinfuture events.”
Event: Multiple MeetingMindConferencesandExhibitionsrunningsimultaneously
Client:Bahaa EldinOkasha
Job Title:EventsManager
Company: MeetingMinds- Experts
Location: UAE
Phone:+ 971 50 8753272
E-mail:bahaa@meetingmindsdubai.com
Comments:
“I wouldlike toseize the opportunitytosendmysincere appreciationtoyouandall the teamof DWTC forthe
outstandingperformance forourpastevents.
All the teamwere extremelycooperative.Wordswon'tbe enoughtorewardCarolynLewisforsavingnoeffortnor
time to contribute tooursuccess,I wouldlike topersonallythankherespeciallyforansweringmycallsandmessages
duringand post workinghoursitreallymeansa lot.
Please acceptmysincere appreciationandmyheartiestwishesforyourcontinuedsuccess”
Event: Visions2Reality
Client:Muna Ali AbdelkareemAlAli
Job Title:SeniorManager- Learning
Company: SharjahIslamicBank
Location: UAE
Phone:+971 6 599 8103
E-mail:Muna.AlAli@sib.ae
Comments:
“Dear Ms. Carolyn
Thisis to Thankyou andthe teamfor the patience,indulgence,commitmentandhardworkin serving
Visions2Reality4th
edition.
We are veryhappy withthe service provided.
Thank youfor the wonderful supportandcooperation”
4. Event: Cisco
Client:SeanMcWalters
Company: Hartmann Studios
Location: USA
Phone:+1770-855-0700
E-mail:seanm@hartmannstudios.com
Comments:
“I wantedto saythank youfor the personal attentionandexemplaryservice yourentire DWTCteamhas shown
Hartmann StudiosandCiscofor the duration of thisproject,especiallyon-site.
I'd alsolike topersonallycommendmycontactCarolynLewis.Carolynwasextremelyhelpful andaccommodated
our neverendingrequestswithperfectprofessionalism.Please extendmygratitude andsincere thankstoyou/her
superiors.
Thanksagain”
Event: AUx Dubai
Client:SajanSadiq
Company: Onnix International
Location: UAE
Phone:+971 56 2046 792
E-mail:sajan@omnix.ae
Comments:
“The 4th AUx Dubai that tookplace at The Dubai WorldTrade Center,on Wednesday16thDecemberwasonce again
a huge successfor all of usand personallyme asan individual. Carolyn–Thank youverymuch forbeingsopatient
withall my lastminute requestsall throughout the projectandbeingthere onlyminutesawayonthe eventday,to
make sure the clientistakencare, whatsoever.(Alsothankyouforpostponingyourholidayplansthisyear,to
accommodate thisshow)”
Event: ArabHealth – LeadersinHealthcare
Client:Suzane Abedi
Company: Office of HRH PrincessHayaBintAl Hussein
Location: UAE
Phone:+971 4 329 2333
E-mail:s.abedi@hrhoffice.ae
Comments:
“Dear Carolyn,
Thank youso muchfor all of yourhelponLeadersthis year. Itwas a solidone,andas I toldClaire,we can
actually/finallysayit'sgone bysmoothlythisyearwhichistestimonytoyourwork. We doalso appreciate the
ConventionCenter'scourtesyinthe cateringandaccommodationforthe UAE NMC Board meeting.”
Event: ArabHealthConference
Client:Claire Brookes
Company: Informa
Location: UAE
Phone:+ 971 (0) 4 4072414
E-mail:claire.brookes@informa.com
Comments:
“Ijust wantedtosay a bigthank you for makingthisoursmoothestandmostsuccessful ArabHealthCongressto
date.
Thisdespite usingthe mostmeetingroomswe have everhad,the challengesof feedingall the delegatesandthe
stressof usingthe newhallsbefore anyone else.
It reallyworkedsplittingthe locationsandall requestsweredealtwithwithoutdelay.
EvenLeadersinHealthcare onthe 28th
wentwithoutahitch.
I lookforwardto workingwithyouagainsoon”
5. Event: YoungPresidentsOrganizationGlobal Forum - YPO
Client:Paddy Collier
Job Title:Director
Company: EventPMLtd.
Location: UK
Phone:+44 (0)7535 993 817
E-mail:paddy@eventpm.co.uk
Comments:
“I wantedto sendyoua huge personal thankyoufromme.Withoutyour humilityandsense of humourIdothinkI
wouldhave probablynotmade itwithoutlosingthe plot!!
You are byfar the mostgenuine andfunnypersonIhave workedwithforaverylongtime and I hope we can stay in
touch.”
Event: Annual InvestmentMeeting&Congress
Client:WalidFarghal
Job Title:DirectorGeneral
Company: Annual InvestmentMeeting
Location: UAE
Phone:+ 971 50 659 0876
E-mail:walid.farghal@aimcongress.com
Comments:
“Dear Carolyn
I wouldlike personallytothankyoufor all youreffortsandsupportto our events.
The feedbackfromall ExhibitorsandVisitorswasgreat.
Thank youagain,and we lookforwardto work togetherinthe nearfuture.”
