1. Care Protect combines the use of the latest camera and secure cloud technology with
monitoring undertaken by our team of highly experienced independent experts, to safeguard
and protect adults and children in health & social care settings and by this greater transparency
improve standards of care quality and safety
IMPROVING STANDARDS OF CARE QUALITY
AND SAFETY AND GIVING REASSURANCE BY
GREATER TRANSPARENCY

2. Concerns continue about care quality and safety of vulnerable adults and
children in residential health & social care settings, or even in their own homes.
Newspapers and TV programmes, sometimes using secret hidden camera
filming, have repeatedly exposed poor care and malpractice in many
establishments over many years – something which has reduced public trust
in such establishments.
These concerns have led to much dialogue about the official use of cameras to
film and so safeguard people. Indeed, several pieces of research quoted in the
media within the last few years have regularly shown that the majority of those
polled, supported the introduction of such systems.
It’s against this background that Care Protect has been launched to provide
a solution to this issue and public concern.
CARE HOMEABUSE.

3. ABOUT US
Care Protect has been created to help
improve standards of care quality and safety
specifically in health & social care settings.
By filming that utilises camera images, audio
and the latest secure cloud technology, and
combining this with monitoring by our team
with indepth front line expert understanding
of, and experience in, health & social care –
it means that by this greater transparency,
the wellbeing of adults and children is
improved and they are better safeguarded
and protected. This can apply to those in
residential care homes, public and private
hospitals and clinics, nurseries, other care
settings, or even within their own home.
Years of front line experience plus relevant
health and social care qualifications and
clearances (such as DBS checks) means that
the Care Protect independent monitors have
a high level of knowledge and expertise to
assist and advise those responsibile for
safeguarding, quality and clinical governance
by undertaking the ongoing monitoring of film
images and audio footage.
Additionally, other members of the Care
Protect team have the necessary IT and
technical expertise to ensure that by working
with proven partners who are long standing
specialists in internet security, the
camera/audio and cloud encrypted
equipment – its installation, maintenance
and ongoing back up – is the most advanced
and affordable available.
The independence of the Care Protect
monitors is crucial because if they don’t have
confirmation that an issue or concern they
have identified is being addressed, they will
escalate their concerns to appropriate
national and local governing bodies – so
ensuring the matter is not suppressed or
hidden. Therefore, meaning this independent
policing system helps to reassure and raise
standards of care quality and safety by
greater transparency.

4. SIMPLE, SECURE, ENCRYPTED FILMING
The cameras and filming adopted by
Care Protect are the most advanced and
affordable available. All cameras are secure,
private and visually unobtrusive. The
installation and ongoing maintenance of
this equipment is straightforward and the
necessary technical expertise, support and
training is managed by the Care Protect
specialist team.
The cameras include sound and motion
detection and infrared facilities, so immediate
alerts can be raised if an incident is seen
or heard, or if there is a connectivity or
maintenance issue. They also include privacy
settings to block any agreed zones or areas
of view the cameras would normally show.
By using a Visual Network Adaptor (VNA) and
straightforward internet access, a unique
connection is made from the cameras to your
secure and protected cloud based account.
This enables all the film and audio footage
to be pushed to an online encrypted storage
portal, customised to support your
requirements (a process which has gained
the highly acclaimed Secure by Design status).
An additional benefit this creates is that no
local recording or local storage of footage
takes place and instead all film images and
audio activity is stored off site in the secure
and protected web based setting.
EASY ACCESS AND CONTROL
A dashboard, viewable to those given
relevant access, allows a menu of options to
be used to view, listen to and manage a few
or many cameras across one room, an entire
unit, or a group of establishments. Different
access rights to view different cameras can
be created. This means that the likes of
relatives of residents, a unit manager,
through to senior staff responsible for a
group of units, can be allowed to view and
hear appropriate footage. The viewing of this
footage, for those approved and authorised,
is straightforward and available from almost
anywhere via the internet.
This is the same image and audio footage
that Care Protect’s trained and highly
experienced independent monitors are also
viewing. They will urgently alert those
relevant if and when they see or hear
anything which creates a concern – ranging
from poor practice and behaviour through to
a serious criminal matter. Care Protect will
use the latest technology to issue immediate
alerts if such footage is identified, but other
practical one to one communication will also

5. always take place should an urgent concern
materialise to safeguard individuals.
Crucially, if the concern or issues raised by
the Care Protect monitoring staff is not
appropriately addressed, the matter will be
escalated to the relevant national and local
governing bodies; hence, ensuring a true
independent safeguarding system exists and
incidents cannot be hidden or ignored.
The film and sound footage from the Care
Protect cameras is stored with appropriate
encrypted security for a set period of time,
therefore allowing it to be retrieved and
further reviewed should an issue or concern
only emerge at a later date.
PRIVACY AND DATA PROTECTION
Obviously one concern which can be created
when cameras or CCTV is mentioned is that
of privacy. The organisation and its advisers,
in developing this concept, have taken
account of the various legislation surrounding
data protection and filming. This includes the
Data Protection Act 1998, the Surveillance
Camera Code of Practice pursuant to the
Protection of Freedoms Act 2012, issued
by the Home Office, and CQC’s February
2015 guidelines.
Care Protect understands that despite the
above points and the security of access and
storage of footage and despite there being
privacy zones available on the cameras,
some people and/or their relatives may not
SECURE ONLINE
ENCRYPTED
STORAGE PORTAL
THE MOST ADVANCED
SOUND AND MOTION
DETECTION SYSTEM
“

6. want filming to take place. Hence, even if
Care Protect equipment and monitoring had
been set up with the agreement of a provider
organisation, should a resident not want their
room to be filmed, the technology exists so
that their room would not be filmed and the
cameras disabled.
Therefore, there is the reassurance that
where a location has cameras in place, the
residents/relatives will always be aware
of and have to confirm their agreement
to filming taking place in their room, in
accordance with legislative best practice.
PACKAGES TO SUIT VARIED NEEDS
Whilst the installation and ongoing
maintenance of camera equipment with the
secure cloud based links, plus ongoing
independent expert monitoring, is the core
service Care Protect offers, clearly different
levels of support and involvement may
be required.
Therefore Care Protect offers three levels
of support packages – Gold, Silver and
Bronze – to suit varied needs. These range
from the core monitoring and reporting
process through to proactive advice,
recommendations and training around
quality care matters.
Do contact us for more details of the support
each Care Protect package offers.

8. To learn more about the Care Protect process and the benefits it offers
and our range of support packages, please either call us on 0800 133 7777
or email us at info@care-protect.co.uk or visit www.care-protect.co.uk
CONTACT US
Care Protect Ltd, Tirrem House, 16 High Street, Yarm, Cleveland, TS15 9AE. Registered company number: 09415690.
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