Capability Statement - 2009

1. 1909 Poplar View Lane, Sandy Spring, MD. 301-260-7773
Change Management helene@dynamic-communications.com
Collaborative OD
Appreciative Inquiry
Dynamic Communication is a woman-owned, registered, small business
specializing in culture transformation while providing change management
services. We’ve been in business since 1989 and have served corporate,
non-profit and government organizations. We work collaboratively with you
to help you manage change so your organization can move toward the
future you desire. We value honesty, professionalism and respectfulness.
Together we work on a relationship built on mutual trust; we help your
people become accountable. We work with you so you discover and
articulate your organizational values; we help you develop effective, pro-
active communication; we help you aligned your systems for maximum
productivity.
Why Use Us
Appreciative: We focus on what you are doing well. We help you identify your
strengths and replicate them throughout your organization. Together, we find
opportunities to use these success factors to shift attitudes, behavior and
processes.
Your Desired Future: We help you articulate your dream and collaboratively we
design a way to implement and measure your progress in becoming your desired
future.
We listen: Our methodology involves listening to the wisdom already available
in your employees. When people know you can hear hear them and then use
their knowledge and ideas, employees buy-in to this change. They get excited!
They want to help bring on the changes.
Catalyst for Change: We are the spark plug to help you get started, and we
provide the method to keep you on track. We become your thinking partner to
help you manage future changes.
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2. How we work -- Our Services:
• We create, articulate and implement a shared vision and mission with you.
• We help you formulate and implement your strategy
• We develop methods to improve your customer service.
• We design the process for a collaborative core team to initiate the major
change or shift in the organization. Your team decides the best way to do
this.
• We develop a methodology and process used for managing continuous
change with you.
• We help you create performance breakthroughs with your people and
teams.
• We assist you in changing the culture in your organization.
• We help your team(s) develop, become effective and increase productivity
• We plan and implement IT strategy which includes managing the human
elements
• We include the alignment of technology with your organization’s mission and
goals.
• We help you develop the necessary human capital shifts for the technology
to achieve maximum productivity.
• We help you align all systems throughout the organization using tools such
as ISO 9000, Balance Scorecard, 6 Sigma to completely integrate all
processes
• We help you develop managers into leaders;
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3. • We help you become a learning organization.
Are you ready to think about managing your changes instead of
letting the changes manage you? We are ready to help you deal with
this transformation.
Contact:
Helene C. Sugarman
Principal, Dynamic Communication
1909 Poplar View Lane, Sandy Spring, MD 20860
301-260-7773 (Office)
301-455-5972 (Cell)
helene@dynamic-communications.com
www.dynamic-communications.com
Partner, Appreciative Inquiry Consulting L.L.C.
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