CAMPUS CONSORTIUM WEBINAR William Woods University

1. www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
01
Michelle Brock
Helpdesk Manager
CAMPUS CONSORTIUM
Featuring $20,000 Grant Award Winner WILLIAM WOODS UNIVERSITY
WEBINAR
Michelle will share her journey on how William Woods University received $20,000 IT Helpdesk grant and how
you can apply for a similar grant.

2. www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
PRESENTATION
AGENDA
02
OVERVIEW OF CAMPUS CONSORTIUM GRANTS
CAMPUS CONSORTIUM GRANT PROGRAM FUNDING OPPORTUNITIES
I IT - HELPDESK GRANT
CAMPUS CONSORTIUM GRANT PROGRAM FUNDING
OPPORTUNITIES
GRANT AWARD WINNERS
PROBLEM STATEMENT / CHALLENGES
CASE STUDY WILLIAM WOODS UNIVERSITYV
PROBLEM OVERCOME & CHANGES
I
II
III
IV
VI
VII
NEXT STEP & THANK YOUVIII
BlackBeltHelp OVERVIEWXII
WHO IS HDIXIII
IX HOW TO APPLY FOR IT - HELPDESK GRANT
X GRANT AWARD WINNERS
XI OUR SPONSORS

3. OVERVIEW OF CAMPUS CONSORTIUM
GRANTS
www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
Campus Consortium is the largest, global association of
higher education institutions that helps make IT
manageable, affordable and accessible to education
institutions.
The Campus Consortium offers Grant Programs towards a
variety of products and services. These Education Grants
were created to give Institutions with a smaller IT Budget
a chance to implement new technology services and reap
the benefits.
03

4. www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
CAMPUS CONSORTIUM GRANT PROGRAM
FUNDING OPPORTUNITIES
IT HELP DESK
ENTERPRISE PORTAL CRM IT AUDIT CLOUD SINGLE SIGN-ON
OFFICE 365
MIGRATION
MOBILE APPS BLUE LIGHT APP
04

5. www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
GRANT
AWARD WINNERS
05

6. CASE STUDY
WILLIAM WOODS UNIVERSITY
 Coeducational, independent, private university
 20,000 successful alumni
 Accredited by Higher Learning Commission (HLC) and Accreditation Council for Business Schools and Programs
 Founded: 1870
 Type: Private not-for-profit, 4-year or above
 Total Enrollment: 3,500
 Campus Location: Fulton, MO, USA
 SIS/ERP: Jenzabar®
 LMS/Library: Learning House (Moodle) / TK 20
 Email: Exchange(Faculty, Staff),office 365(Students)
 Helpdesk Provider: BlackBeltHelp®
MAJOR HIGHLIGHTS
www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
06

7. PROBLEM
STATEMENT / CHALLENGES
www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
 Launched online degree programs 3 years, saw increase in
demand for weekend and off hours support
 Lack of resources caused back log, non-timely
service and unhappy end users
 Needed a cost effective solution for after hours
 Didn’t Want to change existing ticketing system with the
New Vendor
07

8. www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
PROBLEM
OVERCOME
 Applied for the Campus Consortium Grant Program
and saved cost on discovery, audit and setup of a
helpdesk solution.
 Campus Consortium introduced us to a vendor who
could provide high quality 24x7 support for students &
faculty/staff
 24x7 support happened to be an excellent marketing
feature for prospective students.
08

9. www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
THE
CHANGES
 Monthly performance reports/periodic health checks
 Documented Help Desk operational procedures(SOP) which also
streamlined other tech processes
 With BlackBeltHelp, end users experienced excellent customer
service dealing with well trained Tier 1 agents
 BlackBeltHelp addressed out of scope issues and guide people
to right direction
09

10. www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
Questions and
Answers
10

11. www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
11
$20,000 Grant covers the License, set up and implementation of various IT HELP DESK GRANT
How to Apply
 Download Campus Consortium's IT Help Desk Grant application form.
 Fill out the form and submit via:
• Email to grantapplication@campusconsortium.org
• Mail to ATTN: Campus Consortium Grant Committee 600 Superior Ave,
- Suite 1300 Cleveland, Ohio 44114.
Grant Deadline: June 28th, 2017
Total # of Grants Available: 10
HOW TO APPLY FOR
IT HELP DESK GRANT

12. www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
GRANT
AWARD WINNERS
12

13. www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
OUR
SPONSORS
13

14. www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
BlackBeltHelp
OVERVIEW
14
BlackBeltHelp is the #1 provider of 24*7 and After-Hours IT Help Desk support in
Higher Education space.
200+
CLIENTS.
800,000
SUPPORTS
INTERACTIONS ANNUALLY
CLEVELAND, OH
Headquarters
CHICAGO, IL
Executive Office
Type of Support Offered:
 General IT support – For Computers, Laptops, Smart Phones and Tablets, Email and Communication, Network
Connectivity, Printers and Scanners, Virus Removal, Operating Sytems
 Learning Management System Application support – For Blackboard®, Moodle®, Jenzabar, Ellucian®, Canvas®, D2L®
and many more

15. www.campusconsortium.org
Email: info@campusconsortium.org | Call us at: + 1 216.589.9626
15
Who is HDI? Founded in 1989
─ First membership association and certification body
created for the technical support industry
 The source for professional development
─ Offering resources needed to promote
organization-wide success through exceptional
customer service
 We help professionals in service
management better serve customers
─ Facilitate collaboration and networking
─ Host acclaimed conferences and events
─ Produce renowned publications and research
─ Certify and train 1000s of professional each year
─ Connect solutions providers with practitioners

16. THANK YOU
NEXT STEPS
Fill Out Grant Application
FOR MORE INFORMATION AND
GRANT RELATED QUESTIONS,
PLEASE SEND EMAILS TO:
grantapplication@campusconsortium.org