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Who We Are Offices: 28 Offices in 13 Countries in Eastern Europe and the Philippines
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Better Staffing Will  Increase   Your Bottom Line
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Cambridge staffing solutions

Editor's Notes

  1. Hello, my name is [_Name__] and I am [_____Title___] with Cambridge Staffing Solutions. I want to spend the next 15 minutes with you, not only introducing you to our company and services, but showing you how partnering with us now will improve the financial performance at your facilities.
  2. This presentation will consist of four sections. First, I want to tell you a little bit about us. Then I want to dive into what is probably the most important topic for you- how we can help improve both clinical and financial performance in your organization. Third, I want to tell you about our great nurses and medical professionals. Lastly, I will run through the details of our offering.
  3. Cambridge has served over 300 clients through its joint ventures and affiliate operations. To date, they’ve placed over 1400 professionals in US facilities. A sampling of our clients is listed in this, and the next slide. You will note that Cambridge’s government clients include some of the m
  4. We maintain proven adherence to the highest standards in the areas of diversity, performance, education, training, assessing and planning. We are also active members in prestigious national associations, such as AAIHR, ASHHRA and NAHCR. We have the largest supply of Eastern European and C.I.S. nurses, which are particularly sought after for their immediate contribution to diversity on the ward; and their “drive” to hit the ground running.
  5. Before telling you our excellent staff and the terms of our offer, let me begin with something you probably already know; or if you don’t, you should. (If this is a repeat for some of you, bear with me, at least you might get some new research and statistics.) What I want to show you is this: NURSE STAFFING ISSUES HAVE A DIRECT AND SIGNIFICANR IMPACT ON YOUR PROFITABILITY, MARKET SHARE AND FINANCIAL PERFORMANCE. So, if hospital leaders understand that what we are talking about is going to improve financial performance in their organizations, wouldn’t they pay attention?
  6. Reputable research has identified sic specific areas where clinical staff DIRECTLY impact an organizations bottom line: decreasing patient errors, improving clinical efficiency, raising patient (and workforce) satisfaction, increasing reimbursements, and decreasing HR related costs. Sophisticated organizations measure these costs. Let me run through these, quickly, one by one.
  7. As you can see, good staffing policies will not only foster your organizational excellence, it will also increase your company’s revenues.
  8. We are not just a staffing agency. Our mission is to make staffing and recruitment easer for you and your staff from 360 degrees. [Run through the slide.] We all know that human assets are the MOST IMPORTANT asset of any organization. This is more true of healthcare providers than in any other field. You probably already conduct excellent medium-to-long term staff planning at your facility. A starting point to an excellent staffing plan is an analysis of your EXISTING environment. Do you feel you are adequately staffed? Is this supported by evidence from the wards? Is existing staff satisfied? Or do they feel pressured by stress, inadequate support and oppressive shifts? Is your overtime usage significant, and on which units? Do you have high vacancy rates? What are the ages and projected retirement dates of your staff? Also, look for financial data indicating short staffing. Is your facility experiencing burdensome costs associated with legal claims? Do you have complaints for errors in patient care? Are you collecting patient satisfaction metrics, and do they show room for improvement? If the answers to any of these questions indicate there may be a problem, chances are you are letting part of your profits slip through the cracks- or worse. If you haven’t done so already, your facilities should measure past incidents of these events and calculate the cost. You should be able to eliminate 70-80% of these costs by implementing a strategic staffing plan, which we can help you with. I’ve already talked about the need to look at your changing patient population. Also, look at the trends in your clinical practice. Are you shifting to new technology? Are you assigning work to nurses, for example, that used to be done by physicians? Or assigning work previously done by licensed staff, to unlicensed staff? Last, look at where you want to go. Are you seeking new certifications, such as Joint Commission or Magnet status? Are you looking to improve patient turnover? Decrease ratio of empty beds? The goal here is to look at your organization from all angles, using as much objective data as you can, to create a sensible and successful staffing plan going forward 1/3/5/10/15 years. Doing this will not only make it easier for you to meet the needs of your organization going forward, but is sure to impact your bottom line. We’re not just a staffing company. With our healthcare staffing experts, we can help you to put together such a plan, and find just the right mix of temporary-to-permanent staffing to create the best business results for your organization.
  9. Now is the time to put together your staffing strategy and buttress yourself for top performance. Why? Because it will soon be much more difficult to do so. Remember the situation up until 2008, where staffing was a nightmare? Those days are set to resume. Recession behaviors have resulted in temporary relief, with RN’s adding hours, postponing retirement and re-entering the workforce as a result of family financial stress. But this will not last. Systematic flaws in domestic nurse supply persist (less graduating nurses in 2009, high average age of domestic RN, other career options with less stress and more prestige.) A recent survey revealed that up to 40% of working RN’s plan to leave the profession in the next 5 years! Now is the time to prepare your strategy and bring the resources you’ll need to bear, or you may find yourself reacting to circumstances with no opportunity to effectively plan for change.
  10. Now I would like to tell you about our people. These, after all, will be YOUR people. The largest healthcare organizations in America have provided excellent feedback on their international staffing programs. These RN’s longevity rates on the job far outlast those of their domestic nurse counterparts. Each of our nurses will have received a superior nursing education from a program accredited by the CGFNS. Many of them hold bachelors degrees. (Incidentally, we do not charge a premium for this, nor for critical care specialties, as most other companies do.) They will have passed the International English Language Testing Service exam, the “academic module,” at a higher level than that required to enter most US Universities. They will meet all U.S. immigration and state licensing requirements. They will have been well oriented to their new environment, both social and clinical, and they will have all the necessary certifications required by your facility. Best of all, they will be highly motivated to succeed, because they are motivated by more than just a job. For most of them, this will be a once-in-a-lifetime opportunity to improve their fate and the lives of their family.
  11. Speaking of motivation, I want to take a second just to demonstrate what every single one of our nurses has achieved prior to stepping foot inside the US. First, when a nurse contacts us, we do an intensive screening, which includes personal interviews, documents and experience reviews, and psychometric evaluations (measuring their attitude, aptitude and “drive”.) This, and ongoing “observation guidelines” used by our instructors and candidate reps, were developed by Psychologists PhD’s and use a fair and objective “point” grading system. Almost 70% of our applicants are screened out. Then, we check work and educational references. They then undertake our intensely rigorous classroom educational program (15-20 months of 20-25 hours per week!) During all this time, they are collaborating with us to complete a series of complicated bureaucratic proceedings, such as credentials evaluation, state licensing and immigration; and maintaining full time work experience while they are doing so. If you want to talk about motivation! How many of us would be able to do this while maintaining a family?
  12. Here is a list of processes and expenses we undergo in preparing a nurse for your facility. Preparation for English language exams and professional licensing exams, will be done in our overseas training centers or through our own in-class preparation programs. We have an expert staff to handle all immigration and State Licensing obstacles in-house. Our own dynamic reporting software tracks our placements throughout their 3 year contract with us, and assist us with continuing education, evaluations and skills assessments. You will have your own access code to view their record any time.
  13. The technical relationship between Cambridge and you is that of a “Dual-Employer”. This means we are the “employer of record,” handling all typical HR functions, such as payroll, taxes, benefits, paid time off, and other compliance. (By the way, we pay prevailing wages and provide excellent benefits!) You are the “on-site employer,” exercising 100% “physical” control over job performance, including scheduling, overtime and ALL clinical decisions. You will make all day-to-day decisions and retain the hire/ fire authority.
  14. We make it easy for you and your staff. The first step is a detailed job description sent from your facility to our clinical supervisor. If the job description is not detailed enough, he will let you know. (This is essential to creating a successful match and establishing future evaluation and training criterion!) We then do all of the screening, matching temperament, experience and a comprehensive “skills review,” prior to presenting your decision maker with a handful of candidates. You can interview them on our two-way HD video conferencing system, on Skype, or by phone. Once you’ve made your hiring decision, we handle all of the “on-boarding,” additional necessary certifications, and initial orientation – and line up travel, housing and transportation- to present your nurse ready for work on the designated date. It doesn’t have to end there. We stay involved in the life of the nurse to ensure her healthy assimilation into your organization; and as part of our core service, we offer the option of conducting Regular Skills Assessments, Annual Review & Recommendations, Continuing Education & Training. Every step of the process is computerized to enhance financial, operational and clinical performance.
  15. Your hiring decision is not set in stone. We unconditionally guarantee our nurse for the first 3 months. If at any time within that period, for any reason, you are dissatisfied with the job performance of your hire, we will immediately replace her or forego our fee. You have the option of locking in your billing rate for a three year period, or in smaller increments. You never need to worry about the nurse leaving, she is under a 3 year contract with us, and at the end of the three year period we make her available for direct hire by your facility at no cost.
  16. Right now, our hourly fee starts at $43 per hour. (This depends on the market conditions. And the size of the contract.) We have no hidden costs, such as vacation pay or obtuse overtime rules. We take no surcharge for specialty nurses or BSN’s. If you do the math and figure out the additional value our people will generate, I think you will find you will spend close to what you’re paying now, plus gain the ROI benefits of superior staffing that we spoke about earlier. When you calculate your ROI, I think you will find every dollar dedicated to our contract, is a dollar invested, not spent.
  17. So again, let me summarize what we are offering: the best qualified, highly motivated nurses you will find; excellent infrastructure to screen and train them to hit the ground running; ongoing administration & management; an unconditional guarantee; no up front costs; simple hourly billing; and a secure, long term staffing partner to improve the clinical and financial performance of your organization. I will be happy to answer any questions you may have, and discuss setting up a contract for your first Cambridge hires, right after this presentation. Thank you for your attention.