This document discusses the characteristics of super heroes and what is required to be a "super hero" call center employee. To be a super hero employee requires close monitoring of performance, dealing with angry customers according to company policy, and adapting to changing information. Super hero employees are intelligent, earn respect, act as role models, and have unique characteristics, strengths, and weaknesses like traditional super heroes. The document encourages the reader to embrace these super hero qualities and "be the hero" in their call center job.

1. The SuperCCE

2. The Call Center

3. The Job

4. Are you the Superhero?Close MonitoringPerformance DriveAngry CustomersCompany Policy Changing Information

5. The Hero’s Unforgettable..sIntelligent

6. Special Powers