The document summarizes recent positive developments in maternity care at Caboolture Hospital in Queensland, Australia. A statewide survey found that mothers rated antenatal care and care during birth and home visits at Caboolture Hospital significantly higher than other public hospitals in the state. Caboolture Hospital also led in allowing women more choice and participation in their maternity care. The results highlight areas for further improvement in breastfeeding education and support as well as opportunities for discussing labor experiences.
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Continuous Learning with Saba's Learning@WorkSaba Software
With virtual classroom, assessment, social, collaborative, mobile and intelligent capabilities on a single platform, Learning@Work supports all modes of learning — formal, social and experiential — leading to more effective learning programs and more engaged learners. Learn how you can ready your workforce to deal with today’s chaotic business climate and elevate individual, team and organizational performance.
Pathways to Success: a self-improvement toolkit Focus on normal birth and reducing Caesarean section rates
Caesarean section (CS) has an important role in ensuring safe maternity care. How can we make
sure that every Caesarean is appropriate, effective and efficient?
The NHS Institute for Innovation and Improvement is working with NHS clinical staff to promote best practice in achieving low CS rates while maintaining safe outcomes for mothers and babies.
This toolkit is designed to help maternity services review and assess their current practice in promoting normal birth and reducing CS rates. The toolkit also provides practical techniques to support sustainable changes in maternity services.
August/September 2011 Issue
◂ Previous Article (/publications/newsletters/quality-matters/2011/august-september-2011/in-focus)
| Next Article(/publications/newsletters/quality-matters/2011/august-september-2011/news-briefs)
Quality Matters offers reports on emerging models and trends in health care quality improvement and interviews
with leaders in the field.
Hospital at Home Program in New Mexico Improves Care Quality and Patient
Satisfaction While Reducing Costs
Summary: An integrated delivery system in Albuquerque, New Mexico, has been able to better meet the needs of its patient
population by offering those who need acute care and meet specific criteria the option of being treated in their homes instead of
the hospital. The program has reduced the average length of stay and cost of care and improved patient satisfaction.
By Vida Foubister
Issue
U.S. hospitals face bed shortages that are expected to intensify as the population ages. To ensure access to care, health care system
leaders have begun to look for creative ways to care for patients. "Hospital at Home," a program designed to provide acute care
services in the homes of patients who might otherwise be hospitalized, has been demonstrated to increase the quality of care
patients receive, improve their satisfaction, and reduce the cost of hospital care by at least 30 percent. [1] Despite its promise,
broader adoption of the model by health systems across the country has been limited by payment policies that restrict
reimbursement to care provided in the hospital setting. This case study profiles the work of one health system that launched a
Hospital at Home program with the support of its health plan.
Organization and Leadership
Presbyterian Healthcare Services (http://www.phs.org/ (http://www.phs.org/)) (PHS) is an integrated delivery system based in
Albuquerque that provides care to more than 750,000 patients throughout New Mexico. Presbyterian's network includes eight
hospitals, a medical group with 34 locations statewide, home care services, and inpatient and outpatient hospice programs. Its
managed care organization, Presbyterian Health Plan, provides commercial health insurance, Medicaid, and Medicare products to
more than 500,000 members.
The Hospital at Home program was developed by leaders of Presbyterian Home Healthcare, the health system's home care and
Hospital at Home Program in New Mexico Improves Care Quality and Pat... http://www.commonwealthfund.org/publications/newsletters/quality-matte...
1 of 5 12/19/2014 10:42 AM
hospice agency, who include Lesley Cryer, R.N., the agency's executive director; Karen Thompson, clinical director of special
programs and Hospital at Home; and Scott Shannon, M.B.A., director of finance. They worked with Bruce Leff, M.D., professor
of medicine at Johns Hopkins University School of Medicine (Johns Hopkins), who developed the Hospital at Home model. The
system's executive and senior vice presidents were also ...
"The quality of patient care is directly correlated to the degree to which our nurses are active and empowered through the use of the professional practice model." Read the East Tennessee Children's Hospital 2015 Nursing Annual Report.
Living University of Postural Care - The Wakefield Story Suzanne CarterSarah Clayton
Why does Postural Care work in Wakefield - they have incredible results in relation to prevention of hip dislocation but how have they achieved this. Suzanne Carter is a physiotherapist who leads the service - here she explains the roles of all involved in their success.
Elizabeth Stephenson and Carol Ewing: child health policy updateNuffield Trust
Elizabeth Stephenson, Children and Young People Policy Lead at NHS England, and Dr Carol Ewing, Vice President of the Royal College of Paediatrics and Child Health, give an overview of the national policy making landscape for child health.
Pam Creaven - Bringing integrated care to lifeAge UK
Pam Creaven, Services Director, Age UK - presentation from Age UK For Later Life conference, 25th April.
For more information: www.ageuk.org.uk/forlaterlife
Pathways to Success: a self-improvement toolkit Focus on normal birth and reducing Caesarean section rates
Caesarean section (CS) has an important role in ensuring safe maternity care. How can we make
sure that every Caesarean is appropriate, effective and efficient?
The NHS Institute for Innovation and Improvement is working with NHS clinical staff to promote best practice in achieving low CS rates while maintaining safe outcomes for mothers and babies.
This toolkit is designed to help maternity services review and assess their current practice in promoting normal birth and reducing CS rates. The toolkit also provides practical techniques to support sustainable changes in maternity services.
August/September 2011 Issue
◂ Previous Article (/publications/newsletters/quality-matters/2011/august-september-2011/in-focus)
| Next Article(/publications/newsletters/quality-matters/2011/august-september-2011/news-briefs)
Quality Matters offers reports on emerging models and trends in health care quality improvement and interviews
with leaders in the field.
Hospital at Home Program in New Mexico Improves Care Quality and Patient
Satisfaction While Reducing Costs
Summary: An integrated delivery system in Albuquerque, New Mexico, has been able to better meet the needs of its patient
population by offering those who need acute care and meet specific criteria the option of being treated in their homes instead of
the hospital. The program has reduced the average length of stay and cost of care and improved patient satisfaction.
By Vida Foubister
Issue
U.S. hospitals face bed shortages that are expected to intensify as the population ages. To ensure access to care, health care system
leaders have begun to look for creative ways to care for patients. "Hospital at Home," a program designed to provide acute care
services in the homes of patients who might otherwise be hospitalized, has been demonstrated to increase the quality of care
patients receive, improve their satisfaction, and reduce the cost of hospital care by at least 30 percent. [1] Despite its promise,
broader adoption of the model by health systems across the country has been limited by payment policies that restrict
reimbursement to care provided in the hospital setting. This case study profiles the work of one health system that launched a
Hospital at Home program with the support of its health plan.
Organization and Leadership
Presbyterian Healthcare Services (http://www.phs.org/ (http://www.phs.org/)) (PHS) is an integrated delivery system based in
Albuquerque that provides care to more than 750,000 patients throughout New Mexico. Presbyterian's network includes eight
hospitals, a medical group with 34 locations statewide, home care services, and inpatient and outpatient hospice programs. Its
managed care organization, Presbyterian Health Plan, provides commercial health insurance, Medicaid, and Medicare products to
more than 500,000 members.
The Hospital at Home program was developed by leaders of Presbyterian Home Healthcare, the health system's home care and
Hospital at Home Program in New Mexico Improves Care Quality and Pat... http://www.commonwealthfund.org/publications/newsletters/quality-matte...
1 of 5 12/19/2014 10:42 AM
hospice agency, who include Lesley Cryer, R.N., the agency's executive director; Karen Thompson, clinical director of special
programs and Hospital at Home; and Scott Shannon, M.B.A., director of finance. They worked with Bruce Leff, M.D., professor
of medicine at Johns Hopkins University School of Medicine (Johns Hopkins), who developed the Hospital at Home model. The
system's executive and senior vice presidents were also ...
"The quality of patient care is directly correlated to the degree to which our nurses are active and empowered through the use of the professional practice model." Read the East Tennessee Children's Hospital 2015 Nursing Annual Report.
Living University of Postural Care - The Wakefield Story Suzanne CarterSarah Clayton
Why does Postural Care work in Wakefield - they have incredible results in relation to prevention of hip dislocation but how have they achieved this. Suzanne Carter is a physiotherapist who leads the service - here she explains the roles of all involved in their success.
Elizabeth Stephenson and Carol Ewing: child health policy updateNuffield Trust
Elizabeth Stephenson, Children and Young People Policy Lead at NHS England, and Dr Carol Ewing, Vice President of the Royal College of Paediatrics and Child Health, give an overview of the national policy making landscape for child health.
Pam Creaven - Bringing integrated care to lifeAge UK
Pam Creaven, Services Director, Age UK - presentation from Age UK For Later Life conference, 25th April.
For more information: www.ageuk.org.uk/forlaterlife
1. Issue 2 | November 2015Caring Together Update
Caboolture and Kilcoy Hospital
Metro North Hospital and Health Service
Mums and mums-to-be
have voted Caboolture
Hospital one of the
best in Queensland for
maternity care.
Caboolture Hospital Director of Nursing and
Midwifery Anne Clayton said a recent statewide
survey found that local women are very happy
with the maternity care they receive before,
during and following birth at our hospital.
“The overall satisfaction for antenatal care
was a stand out with 81 per cent of mothers
rating our antenatal care as very good; this is
eight per cent higher than the average for other
public hospitals in Queensland,” she said.
“In addition, the overall satisfaction for care
during birth and home visits was significantly
higher than the average score for other public
maternity services across the state.”
Caboolture Hospital’s maternity care was also
identified as the leading Queensland public
hospital for a range of patient experience
criteria including the opportunity to participate
in maternity care at home and the patient’s
choice whether labour would be induced.
“Seventy-three per cent of women felt like
they had a choice of whether they would be
induced; this was 12 per cent higher than the
state average,” Anne said.
“Women trusted our doctors and midwives
because they felt listened to and treated with
kindness and understanding.”
Anne said the survey results provided valuable
insights into patient experiences, but also
highlighted some areas in the maternity unit
that could be improved on into the future.
“In particular, women were saying that we
could improve our education and support
more around breastfeeding and the emotional
changes they may be experiences after birth,”
Anne said.
“We also plan in the future to provide further
opportunities for mothers to discuss their
labour immediately after the birth of their
newborn with clinicians.”
The report is available at https://www.health.
qld.gov.au/system-governance/performance/
patient-experience/default.asp
Rachel Robinson and Sumeet Singh
Caboolture Hospital maternity care at state forefront
2. A line from Lance
The future of our health facilities are
in good shape with the some recent
developments that I would like to share.
Our local Service Improvement Groups
(SIGs), which coordinate service planning
and improvement, have been refined to
bring decision making closer to the care
that we provide.
Five new SIG groups have been
established for our facilities covering:
• Medicine & Older Person
• Surgery & Perioperative
• Critical care
• Women’s Children’s & Ambulatory
• Rural & Support Services.
These new SIGs will be supported by
dedicated Safety and Quality Officers,
following the creation of a separate
Safety and Quality unit for Caboolture and
Kilcoy Hospitals.
Early works has started to prepare for the
32 bed adult ward on level 3 of Caboolture
Hospital. This exciting addition will be
the first major step in a range of major
investments planned for our region in the
coming years.
It has been projected that the increase in
beds will allow us to support and treat an
additional 2,500 adult patients above the
28,000 inpatient admissions we receive
each year.
It is anticipated that construction of the
new adult ward will begin in late 2015,
with eight of the 32 beds commissioned
earlier to meet the seasonal peak during
winter 2016.
The remaining 26 beds are expected to
be opened by late 2016. These beds will
be distributed across a range of adult
specialties including coronary and cardiac
care, as well as general medicine.
Dr Lance Le Ray
Caboolture and Kilcoy Hospitals
Acknowledging the compassion that
is provided to patients, families and
friends by Volunteer Chaplains was
the focus of Pastoral Care Day at
Caboolture Hospital.
Nurses, midwives, clinicians and our partners
came together to acknowledge the joy,
compassion and comfort that these caring
together chaplains provide to patients,
visitors and staff in their time of need.
Pastoral Care Day
‘Clean eating’ is the
focus of Caboolture
Hospital’s Fit Fab Cab
Challenge as the healthy
lifestyles campaign is
drawing to an exciting
conclusion.
Clean Eating focus for allsorts
The team Awesome All Sorts has been making
some healthy choices and achieving some
personal goals as part of the fitness challenge
with team members losing weight, eating
healthier, exercising and swimming regularly,
and improving their fitness levels.
A very special mention should be made
of Valerie Murray (second right), who has
overcome surgery, post operation recovery
and restricted opportunity to exercise and still
lose more than nine kilograms.
3. Length of
Service Awards
Being able to talk to all
staff on an equal level was
the number one change
that Caboolture Hospital
Nurse Unit Manager
Colleen Herrmann has seen
in health care in the past
40 years.
Colleen, who was recognised for 40 years
of service at Queensland Health, joined her
colleagues at a Length of Service Award at
Caboolture Hospital recently.
Caring Together staff from Caboolture and
Kilcoy Hospitals, and Woodford Corrections
Health Service were also recognised
for the outstanding care they provide to
their community.
In total, 3,500 years of service and 213 staff
members were recognised this year.
A big congratulations to all of the staff for
their invaluable work caring for patients and
their families!
Nurse Unit Manager, Colleen Herrmann and her work colleagues
Recipients of Length of Service Awards
Kylie Hellier,and Lance Le Ray Lance Le Ray and Ken WhelanPatient Flow staff members
Bob Dodd (pictured second from right) became the 300th person to complete the Communication and Patient Safety
(CaPS) training program recently.
Communication: The
key to patient safety
Congratulations to Bob
Dodd who became the
300th person to complete
the popular Communication
and Patient Safety (CaPS)
training program recently.
The training program was introduced in early
September to better equip all staff members
in communication awareness, tools to reduce
patient harm, and improve efficiency of
communication in health care and it is already
proving to be a huge success!
The training program is offered to ALL staff
(both clinical and non-clinical streams)
across Caboolture Hospital, Kilcoy Hospital,
Woodford Correctional Centre and Mental
Health and is integral to the Caring
Together journey.
For further information contact Melissa
Dowling on (07) 5316 5953 or email
CaPS-Caboolture@health.qld.gov.au.
“The CaPS program is excellent… I
have noticed a bit of a culture
shift already occurring in my
workplace.” – Medical