cabin_crew_training

1. CABIN CREWTRAINING
Made by: Arynov Sanzhar
MD-23-FO

2. LEARNING OUTCOMES
• Understand how to respond to aircraft emergencies
• Define the terms planned and unplanned emergencies
• Identify flight crew instructions for planned emergency landing/ditching
• Explain procedures for preparing and evacuating the cabin for a planned
emergency including:
- Landing and Ditching
• Explain how to deal with an unplanned emergency

3. • Identify the type of passengers not suitable to be able bodied passengers
• Describe the different types of brace position and their purpose
• Identify positive commands which should be used during evacuation
• Outline techniques for maintaining crowd control
• Identify factors which can prevent an aircraft exit from being used in an
evacuation
• State the occasions when cabin crew must initiate an evacuation without
the flight crew’s command
• Explain what to do if an aircraft exit is unserviceable and cannot be used in
an emergency

4. RESPONDINGTO AIRCRAFT EMERGENCIES
• NOTWO EMERGENCIESARETHE SAME. PROCEDURES LEARNT IN MANUALARE ONLY
GUIDELINESWHICH MUST BE FOLLOWEDAT BEST BEARING IN MINDTHERE MAY BE
SITUATIONSWHERE PERSONAL JUDGEMENT MAY BE USED.
• FLIGHTATTENDANTS MUST HAVE A FIRM UNDERSTANDINGANDWORKING
KNOWLEDGEOF EMERGENCYANDTHE STANDARD PROCEDURES WHICHWILL
ENABLETHE EFFICIENT HANDLINGOF ALL SITUATIONS.
• FLIGHTATTENDANTS SHOULDAS BEST AS POSSIBLE BE CALM, CONFIDENTAND
CARRY AN AUTHORITATIVEATTITUDE.
• IF A CREW MEMBER IS INCAPACITATEDTHENTHE DUTYOFTHE FLIGHT ATTENDANT
WILL BECOMETHE RESPONSIBILITYOFTHE OTHER CABIN CREW.

5. CHAIN OF COMMAND
• THE CHAIN OF COMMAND MUST BE OBSERVED WHENTHERE IS A
SAFETY HAZARDTOTHE FLIGHT / OR CUSTOMERS.
• THE CHAIN OF COMMAND ISTO DETERMINE WHOTHE DECISION
MAKERS ARE DURINGTHE ROUTINE AND EMERGENCY SITUATION.
• CHAIN OF COMMAND IS
- CAPTAIN -> FIRST OFFICER ->FLIGHTATTENDANTS.

6. PLANNED AND UNPLANNED EMERGENCIES
• PLANNED EMERGENCY IS ONE INWHICHTHE FLIGHT DECK HAS HAD
PRIORWARNING OF POTENTIAL PROBLEMS AND ARE ABLETO
COORDINATE A PLAN OF ACTIONWITHTHE FLIGHTATTENDANTS.
• FLIGHT ATTENDANTS ARETHEN ABLE TO PREPARETHE CABINAND
ENLISTTHE ASSISTANCE OF PASSENGERS FOR AN EVACUATION.
• FLIGHT ATTENDANTS WILL USE AND FOLLOW PROCEDURES ONTHE
PLANNED EMERGENCY CHECKLIST.

7. VIDEO PRESENTATION
THE FOLLOWING VIDEO PRESENTATION IN SLIDE 8 IS INTENDEDTO COVER SEVERAL AREAS.
PLEASE WATCH ANDTAKE SPECIAL NOTES OFTHE FOLLOWING:-
• OPENING/CLOSING OF CABIN DOORS
• ARMING AND DISARMING OF DOORS
• EMERGENCY EQUIPMENT STOWAGE ON BOARD
• OXYGEN SYSTEM ONTHEAIRCRAFT
• INFLIGHT COMMUNICATION
• EMERGENCY EVACUATION DOOR OPENING
• EVACUATION ROUTES
• WATER {DITCHING} EVACUATION
• USE OF ABPS/ABAS

8. Canadian airlines 747-400 flight attendant
training video

9. UNPLANNED EMERGENCIES
• MAJORITY OF EMERGENCIES HAPPEN ONTAKEOFF AND LANDING WITH
NO PRIOR WARNING.
• INTHIS SITUATIONTHERE IS NOTIMETO COORDINATE A COURSE OF
ACTION WITHTHE CAPTAIN SO FLIGHTATTENDANTS MUST BE
PREPAREDTO REACT ONTHEIR OWN.
• FLIGHT ATTENDANTS MUST FOLLOW EMERGENCY PROCEDURES AND
USETHE SKILLS AQUIRED INTRAINING AND GOOD JUDGEMENT.

10. ABLE BODIED PASSENGERS
• AIRCRAFT PASSENGERS WHO ARETRAVELING ALONE OR AS COUPLES
• HAVE NO CHILDREN OR OTHER RELATIVES TRAVELING WITHTHEM
• FIT AND HEALTHY
• SPEAKSTHE LANGUAGE USED BYTHE FLIGHT ATTENDANTS
THEY ARE USED IN ANY EMERGENCY SITUATION WHERETHERE IS ENOUGHTIME
AVAILABLE FOR FLIGHT ATTENDANTS TO BRIEFTHEM ONTHE OPERATION OF
EMERGENCY EXITS, LIFE RAFTS, AND WHAT WILL BE EXPECTED OFTHEM AFTER A
CRASH.
THEY ARE PRIMARILY EXPECTEDTO ASSIST PASSENGERS OFFTHE BOTTOM OFTHE
ESCAPE SLIDES OR ASSIST INTHE LAUNCHING OF LIFE RAFTS AND CARRY OUT
FLIGHT ATTENDANT EMERGENCY RESPONSIBILITIES , BUT ARE ALSO GIVEN ENOUGH
INFORMATION TO ACT INTHE EVENT A FLIGHT ATTENDANT IS INCAPACITATED.

11. FLIGHT CREW INSTRUCTIONS FOR
PLANNED EMERGENCY LANDING/DITCHING
INTHE EVENT OFA PLANNED EMERGENCY FOR LAND ORWATERTHE
PURSER/FA WILL RECEIVE 4 RINGS FROMTHE COCKPIT IN THEVICINITY
OF AN INTERPHONE. UPON ANSWERING,THE CAPTAIN WILL GIVETHE
FOLLOWING INSTRUCTIONS:
THET.E.S.T. METHOD WILL BE APPLIED
• T- TYPE OF EMERGENCY
• E – EXITTO BE USED IN EVACUATION
• S – SIGNALTO BE GIVEN BY FLIGHT DECK FOR BRACETO PASSENGERS
• T-TIME { AMOUNT OF }TO PREPARE THE CABIN

12. PROCEDURES FOR PREPARING AND EVACUATING
THE CABIN FOR A PLANNED EMERGENCY
INCLUDING:
• If the Captain determines that less than 10 minutes will pass before landing, he/she will direct
the Flight Attendants to modify cabin preparation. (T.E.S.T. briefing will be given if Captain
determines that sufficient time is available).
• "B" and "C" Position secure galleys (power off).
• Check slides and exits.
• Obtain Planned Emergency Checklist or refer to this section of this manual. "A" Position briefs
"B" and "C" positions on:
- Situation.
- Reseating of customers.
- Coordinating time on watches.
- Ensure "B" and "C" are referring to this section of manual.

13. - "A" Position:
• Reads Planned Emergency P.A. (Lights full bright).
• Brace announcement.
• Final walk through.
• Dim lights (Night flight).
• Notifies Captain: "Cabin is prepared.“
• Seat Belt Sign "On" indicating descent through approximately 18,000 feet.
• "A" "B" and "C" - Assume brace position on jump seat.
• 30 second review.
• One minute prior to landing, Captain gives the command, "Brace, Brace,
Brace.”

14. • Planned Emergency P.A.
• "Ladies and gentlemen, the Captain has informed me that we need to prepare the cabin for
a possible emergency landing.We have (approximate time) to prepare the cabin for
landing, so your undivided attention is very important."
• "Please locate the exits closest to you."
• "There are four exit doors - two in the forward cabin and two in the aft cabin. Each door is
equipped with an evacuation slide which can be detached for floatation. If circumstances
require you to open a door immediately, pull the red inflation handle located at the base of
the door to ensure proper slide inflation."
• "ln addition, there are two window exits located over the wings.”
• "Each exit is clearly marked with a sign overhead. If needed, a lighting system along the
aisle will direct you to all exits."
• "lf you are closest to a door there will be an evacuation slide. Cross your arms and jump into
it. If you are closest to an over wing window exit, step out through the exit and slide off the
wing to the ground. Should your exit be blocked with smoke, fire or any obstruction, do not
attempt to open or use that exit, but proceed to the nearest usable exit. Flight Attendants
will be directing the evacuation."

15. • "At this time, remove all sharp objects from your person and place them in a
sickness bag. Also, place any remaining cups, cans or glasses in a sickness
bag. Place the bag in your seat back pocket. If you are seated in a lounge
area at the over wing exit, hand the sickness bag to a Flight Attendant who
will place it in an overhead bin.
• "Please check to make sure your seat belts are securely fastened, tight and
low across hips, your seat backs and tray tables are upright and locked, and
that all carry on luggage is stowed completely under the seat in front of
you."

16. • "Please follow the Flight Attendants now while they instruct you on brace
positions.Those of you having special needs will be individually briefed by a Flight
Attendant. All other adults, place feet flat on the floor, place your head face down
in lap and wrap your arms underneath your knees. If you are unable to assume this
position, cross your wrists and place them on the seat back in front of you. Rest
your forehead on the seat back. Children should lean forward, feet flat on the floor,
place head face down in lap and wrap their arms underneath knees. If you are
seated in rear facing seats at the overwing exit, place your feet flat on the floor, sit
straight up with your head and back flush to the seat and place your hands under
your thighs."

17. • "Ladies and Gentlemen, approximately one minute prior to landing, the
Captain will give the command, "Brace, Brace, Brace". At that time assume
your brace positions, remain in your brace position until the aircraft comes
to a complete stop and you hear 'evacuate' or 'open your seat belts.
Otherwise, remain seated until further instructions are given."
• "Should we have to evacuate, move to your closest exit, leave all belongings
at your seat. Once off the aircraft, assemble in a group, away from the
aircraft, no smoking is allowed."

18. • "Flight Attendants will be available to assist and take a head count. Please
recheck to make sure your seat belts are securely fastened tight and low
across the hips."
• "At this time, please locate the Safety Information Card.We ask that you
look over the card and we will be back with you in a few minutes."
• "We need volunteers to assist us in the event of an evacuation. Please raise
your hand if you can assist."

19. ABP BRIEFING
FORWARD DOOR EXITS
• SELECT SIXABAS - 3 FOR EACH DOOR (RESEAT ONLY IF PEOPLE CLOSESTTO EXITSARE
UNABLEOR UNWILLINGTOASSIST).
• INSTRUCTABASTO STAY IN BRACE POSITION UNTIL:
IFTHE AIRCRAFT COMESTO A COMPLETE STOP AND/ORTHEY HEAR "EVACUATE" OR
"OPEN SEAT BELTS"
-INSTRUCT #1 ABAS (SITTING IN AISLE SEAT)TO COMETO ASSIGNED EXIT.
-INSTRUCT #2 AND #3 ABASTO-"HOLD PEOPLE BACK"
• FLIGHTATTENDANTSOPENS EXITS

20. CAPTAINWILL GIVEONE OFTHE FOLLOWINGCOMMANDS:
- "EVACUATE" OR "REMAIN SEATED."
• "B" POSITION FLIGHTATTENDANTTURNS ON EMERGENCY LIGHT SWITCHESWHEN
THE AIRCRAFT COMESTO A COMPLETE STOP.
• ASSESSCONDITIONS INSIDEAND OUTSIDETHE AIRCRAFT.
• OPEN EXITS.
• EVACUATE PASSENGERS--SHOUTCOMMANDS.
• AFTER CHECKINGTHAT ALL PASSENGERSAND CREW HAVE EVACUATEDTHE
AIRCRAFT,TIMEAND CIRCUMSTANCES PERMITTING, RETRIEVE EMERGENCY
EQUIPMENT.
• ONCE OFF AIRCRAFT, FLIGHT ATTENDANTSWILLTAKE A CUSTOMERAND CREW
COUNT.
• INSTRUCTABAS ONWHERETO GO AND HOWTO ASSIST PEOPLE.
- #1 AND #2 ABAS GO DOWN SLIDE-HOLD SLIDE-HELP PEOPLE OFF SLIDE.
- #3 ABAS GO DOWN SLIDE, STAND IN FRONT OF IT ANDTELL PEOPLETO MOVE AWAY
FROM AIRCRAFT, STAYTOGETHER INA GROUPAND NO SMOKING.

21. ABLE-BODIED ASSISTANTS (ABAs)
• "A" FLIGHTAttendant briefs six (6) ABAs.Three (3) for forward entry door,
and three (3) for forward galley door.
• "B" Flight Attendant briefs six(6) ABAs.Three (3) for aft entry door, and
three (3) for aft galley door.
• "C" Flight Attendant briefs six (6) ABAs.
Three (3) for each over wing window exit.

22. INCAPACITATED FLIGHT ATTENDANT
• "B" Position FlightAttendant turns on emergency light switch when aircraft come to complete stop.
• Instruct #1ABAs to:
- Move Flight Attendant(s) off the jump seat (#2 and #3 ABAs hold people back). Face assigned door
- Assess conditions inside and outside aircraft.
• Presence of smoke, fire or obstruction - DO NOT OPEN - cross arms and shout "EXIT BLOCKED -TURN
AROUND."
• Conditions clear-OPEN EXIT.
• Place one hand on door-assist handle and other hand on door handle.
• Rotate handle in direction of arrow. Door swings in and then out.
• Push door open completely against aircraft.

23. • Hold inside assist handle and pull red inflation handle.
• Tell people to "Come this way", "Cross your arms", "Jump."
• If Conditions become life threatening, exit aircraft.
• Instruct #2 ABAs to slide down slide.
• Instruct #3 ABAs to take injured Flight Attendant down slide and move off
to side (#2 will assist).
• #2 and #3 ABAs will stand at bottom of slide to help people off slide.
• #3 ABAs tell people to move away from aircraft-stay together in a group
and no smoking.
• Ask if there are any questions-time permitting, ABAs repeat duties.

24. Aft Door Exits
• Select six ABAs- 3 for each door(reseat only if people closest to exits are
unable or unwilling to assist).
• Instruct ABAs to stay in brace position until:
- Aircraft comes to a complete stop and/or hear "Evacuate" or "Open Seat
Belts."
• Instruct #1ABAs (sitting in aisle seat) to come to assigned exit.
• Instruct #2 and #3 ABAs to "HOLD PEOPLE BACK"

25. Aft Entry Door
"B" Flight Attendant will:
• Be assigned the aft entry door.
• Brief ABAs for aft entry door using the same instructions as for the forward
door exits above.

26. AFT GALLEY DOOR:
#1 ABA OPENS DOOR.
REFERTOABOVE DOOR OPERATION.
INSTRUCT #2 AND #3 ABAS ONWHERETO GO AND HOWTO ASSIST.
#2 AND #3 ABAS GO DOWN SLIDE, HOLD SLIDE,AND HELP PEOPLE OFF SLIDE.
#3 ABASTELL PEOPLETO MOVE AWAY FROMAIRCRAFT, STAYTOGETHER INA GROUP,
NO SMOKING.
WINDOW EXIT
CHECKTHAT CUSTOMERS SITTINGAT OVERWING EXITARE STILLWILLINGTO ASSIST
WITH EVACUATION; RESEAT IF NECESSARY.
REMINDABASTHAT A FLIGHT ATTENDANTWILL NOT BE ATWINDOW EXITTO HELP.
INSTRUCTABASTO STAY IN BRACE POSITION UNTIL:
• AIRCRAFT COMESTO A COMPLETE STOPANDTHEY HEAR, "EVACUATE" OR "OPEN
SEAT BELTS."

27. OVERWINGWINDOW EXIT
INSTRUCT #1 ABA (WINDOW SEAT).
FACE AFT.
ASSESS CONDITIONS INSIDE AND OUTSIDE AIRCRAFT.
INTHE PRESENCE OF SMOKE, FIRE, OR OBSTRUCTION- DO NOT OPEN -CROSS ARMS
AND SHOUT, "EXIT BLOCKED -TURN AROUND."
CONDITIONS CLEAR- OPEN EXIT.
REMOVE PLASTIC COVER WHEN PRESENT.
PLACE AISLE HAND PALM-DOWN INTHETOP HAND HOLD.
PLACE OTHER HAND PALM-UP INTHE BOTTOM HAND HOLD.
PULL DOWN ONTOP HAND HOLD/HANDLETO REMOVE WINDOW.
STOWWINDOW ON SEATS ORTHROW OUTSIDE AIRCRAFT AWAY FROM EXIT.
STEP OUT ON WING AND ASSIST PASSENGERS.

28. INSTRUCT #2 ABAS:
• "HOLD PEOPLE BACK" UNTIL EXIT IS OPEN, EXIT NEXT.
• SLIDE OFF WING (LOW SIDE) AND ASSIST PEOPLE.
• TELL PEOPLETO MOVE AWAY FROMTHE AIRCRAFT, STAYTOGETHER IN A
GROUP, AND NO SMOKING.
INSTRUCT #3 ABAS:
• CLIMB ON SEAT INWHICHYOU WERE SEATED AND SHOUT, "STAY BACK" UNTIL
EXIT IS OPEN.
• TELL CUSTOMERSTO "COMETHISWAY - STEP OUT"
• IF CONDITIONS BECOME LIFETHREATENTNG-EXIT AIRCRAFT.
• ASK IFTHERE ARE ANY QUESTIONS,TIME PERMITTING. ABPS REPEAT DUTIES.

29. UNPLANNED EMERGENCY EVACUATION
PROCEDURES
ALL FLIGHT ATTENDANTS SHOULD:
• SHOUT - "HEADS DOWN - STAY DOWN!"THIS ISTO GETTHE CUSTOMER'S HEAD DOWN.
• CONTINUE SHOUTING UNTILTHE AIRCRAFT HAS COMETO A COMPLETE STOP.THERE MAY BETWO IMPACTS.
• STAY IN BRACE POSITION UNTIL AIRCRAFT COMESTO A COMPLETE STOP,THE CAPTAIN WILL INITIATE AN
EVACUATION OR DIRECTTHE FLIGHTATTENDANTS TO REMAIN SEATED.
• IF CALLED UPONTO EVACUATE, EACH FLIGHTATTENDANT SHOULD PROCEEDTO HIS HER PRIMARY EXIT AND
ASSESS OUTSIDE CONDITIONS.
• IF SAFE, OPEN PRIMARY EXITWHEN SHOUTING COMMANDS.
• IF UNSAFE, BLOCK EXIT AND PROCEEDTO SECONDARY EXIT ASSIGNMENT. IF PROCEEDINGTO AN OVERWING EXIT,
ENSURETHATYOUR JUMP SEAT PARTNER (IF APPLICABLE) IS INFORMED OFYOUR INTENTION.
• CONTINUE EVACUATION USING COMMANDS PREVIOUSLY IDENTIFIED.
IN ADDITION, "A" FLIGHT ATTENDANTWILL:
• OPENTHE FWD ENTRY DOOR (CONDITIONS PERMITTING),THEN PLACE AN ABA ATTHAT DOORTO EVACUATE
CUSTOMERS.THE "A" POSITION FLIGHT ATTENDANT THEN OPENSTHE FWD GALLEY DOOR (CONDITIONS
PERMITTING)AND CONDUCTS THE EVACUATION FROMTHAT DOOR.
IN ADDITION, "B" FLIGHT ATTENDANT WILL:
• TURN ONTHE EMERGENCY LIGHT SWITCHWHENTHE AIRCRAFT COMESTO A COMPLETE STOP.

30. UNPLANNED WATER DITCHING
• PROCEEDTO PRIMARY EXIT AND ASSESS OUTSIDE CONDITIONS.
• IF SAFE, OPEN EXIT AND INFLATE SLIDE. INSTRUCTTWO PASSENGERS
TO GRAB SEAT CUSHIONS, JUMP INTOTHEWATER AND MOVETOTHE
END OFTHE SLIDE. POSITIONTWO ABASTO HOLD PEOPLE BACK AS
FLIGHT ATTENDANT DETACHESTHE SLIDE FROMTHE AIRCRAFT.TURN
SLIDE OVER.
• INSTRUCTTHE REMAINING PASSENGERSTO LEAVE EVERYTHING, GRAB
SEAT CUSHIONS, AND COMETOWARDSTHE EXIT.

31. FLIGHT ATTENDANT COMMANDS
• "OPENYOUR SEAT BELTS!"
• "REMOVE SEAT BOTTOM CUSHIONS!"
• "HOLD ONTOTHE STRAPS!"
• "COMETHISWAY!"
• "THISWAY OUT!"
• "LEAVE EVERYTHING!"
• "JUMP!" (DOOR EXITS ONLY).

32. Post Evacuation Procedures
• "A" and "B" Flight Attendants should obtain a first aid kit.
• All Flight Attendants should obtain a flashlight.
• Assist ground personnel as directed.
• Obtain customer count.
• Enforce no smoking.
• Administer first aid.
• Assemble customers 100 yards upwind (if applicable).

33. OVERWING EXIT
• IF IT BECOMES NECESSARYTO USE A SECONDARYWINDOW EXIT,
BLOCKYOUR PRIMARY EXIT BEFORE PROCEEDING DOWNTHE AISLE. IF
SAFE, OPENTHEWINDOW EXIT AFTER ASSESSMENT.
• TELL ABATO GRAB HIS/HER SEAT CUSHION. INSTRUCT ABATO ATTACH
THE ESCAPETAPETOTHEWING. HELP PEOPLE OUT AND SENDTHEM
OFFTHE FWD EDGE OFTHEWING.
• ADD "STEP OUT"TO EVACUATION COMMANDS.

34. OCCASIONS WHEN CABIN CREW MUST INITIATE
AN EVACUATION WITHOUTTHE FLIGHT CREW’S
COMMAND
IN SOME CASESTHE CABIN CREW MAY FIND IT NECESSARY TO INITIATE AN
EVACUATION:-
CATASTROPHIC SITUATIONS, SUCH AS:
• UNCONTROLLABLE FIRE
• DENSE SMOKE
• SEVERE STRUCTURAL DAMAGE
• EMERGENCY LANDING ON WATER
• NO COMMUNICATION FROMTHE FLIGHT CREW.

35. REFERENCES
• able bodied passenger : definition of able bodied passenger and synonyms of able bodied
passenger (English). 2014. able bodied passenger : definition of able bodied passenger and
synonyms of able bodied passenger (English). [ONLINE]Available
at:http://dictionary.sensagent.com/able%20bodied%20passenger/en-en/. [Accessed 26
October 2014].
• Emergency ProcedureTraining | Flight AttendantTraining | Job. 2014.Emergency Procedure
Training | Flight AttendantTraining | Job. [ONLINE]Available
at:http://www.flightattendantcabincrewtraining.com/emergency3.htm. [Accessed 26
October 2014].
• CanadianAirlines 747-400 Flight AttendantTrainingVideo -YouTube. 2014. Canadian
Airlines 747-400 Flight AttendantTrainingVideo -YouTube. [ONLINE]Available
at: https://www.youtube.com/watch?v=X3wyMBU2Gd4. [Accessed 26 October 2014].
• Flight Operations Briefing Notes: Unplanned Ground Evacuation | Cabin Operations. 2006. [ONLINE]
Available at:
http://www.airbus.com/fileadmin/media_gallery/files/safety_library_items/AirbusSafetyLib_-
FLT_OPS-CAB_OPS-SEQ12.pdf. [Accessed 26 October 2014].
•