Byju's experienced profitability issues for several reasons:
1) They over-acquired ed-tech platforms to eliminate competition, which increased expenditures.
2) They recruited top talent, raising salary costs through "poaching".
3) They started offline classes after COVID lockdowns, acquiring more offline platforms to maintain growth.
Their 2021 financial report showed a total loss of over $1 billion, with one acquisition (White Hat Jr.) contributing over a quarter of the losses. Heavy marketing spending exceeded revenue by only $30 million. To improve, Byju's could strengthen financial functions, improve company culture, control expenses like marketing, and divest unprofitable acquisitions.