Business travel management on its way to being a more sustainable industry patrick w. diemer wtfl 2011

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This document discusses trends in sustainable business travel management. It notes that business travel is increasingly prioritizing sustainability through carbon offset programs and emission reporting. While security remains a top concern for travel managers, more are recognizing the importance of sustainability due to changing societal values and potential future legislation. The document suggests that travel managers will increasingly take on the additional role of sustainability managers.

WHAT TRAVEL PAYMENT IS ALL ABOUT.

Business travel management on its
way to being a more sustainable
industry
Patrick W. Diemer
Chairman of the Executive Board, AirPlus International

World Tourism Forum Lucerne, April 13-15, 2011

P.. 1
1

How we live has changed

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 2

How we travel has changed, too

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 3

The increasing number of flight passengers demand
further developments

Number of flight passengers worldwide (in million)

Source: Airports Council International

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 4

Our societies spend the same on leisure and on
business travel

Business travel
Leisure Business
Business
market
travel travel
travel
$US 800 billion
50% 50%
50%

Source: VDR, DRV

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 5

Travel service providers become more and more “green”

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 6

Companies and their suppliers have taken action to make
their business travel sustainable

 AirPlus Green Reports
 AirPlus Carbon Offset

 American Express
 Carbon SAM

 CWT Sustainable Solutions
 CWT Carbon Calculator

 BCD
 Emission Report

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 7

Corporations such as insurance company Provinzial
even use these solutions for their positioning

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 8

The world over, there are significant differences in
business travel’s commitment to green travel

Consideration of climate protection within travel guidelines

High

> 30% United
Kingdom
Switzerland Brazil Scandinavia

Average

> 15% Germany France Belgium Netherlands South
Africa
Singapore Australia Mexico

Low
Low
consideration of climate
protection within travel United Austria Italy Spain China
States
guidelines < 15%
< 15%
Source: AirPlus International Travel Management Study 2010

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 9

Very few business trips are actually climate-neutral,
today

Do you pay to offset your travel-related CO2 emissions?
Total 100%

Worldwide 17%

Brazil 35%
Netherlands 30%
UK 25%
Scandinavia 25%
Germany 8%
USA 5%
Italy 5% Don‘t know / no answer
No
Planned within the next 12 months
Yes
Source: AirPlus International Travel Management Study 2010

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 10

Security remains the most important issue for corporate
travel management

Improvement of security of credit cards

Higher standards against credit card fraud

Increased attention to security while traveling

Less travel through more virtual meetings

Corporate booking tools

Introduction of corporate social responsibility

Travel management tools for mobile phone

Outsourcing of business travel management

Source: AirPlus International Travel Management Study 2010

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 11

More and more business travel associations and industry
activities are prioritizing sustainability

Best Corporate Social
Responsibility Programme

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 12

Green travel will increase in importance due to legislative
resolutions

Best Corporate Social Responsibility
Programme

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 13

Travel managers have
been developing into
mobility managers for a
while ...

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 14

... in the future, travel
managers will also be
sustainability managers.

AIRPLUS. WHAT TRAVEL PAYMENT IS ALL ABOUT. World Tourism Forum Lucerne P. 15

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