A 2008 presentation about the BS25999:2 certification process. Equally applicable to ISO22301.

1. BS25999
Certification and Value
Chris Green
Chairman, BCM/1

2. What is Certification All About?
• CONFIDENCE
– Demonstrating that the organization has a
BCMS conforming to 25999:2
– Providing CONFIDENCE to the organization’s
customers and other stakeholders that the
BCMS is effective in achieving the desired
outputs

3. How to Provide Confidence?
“Ladder” of confidence-promoting activities
Confidence
IAF Recognition
(ISO/CASCO) Confidence
ISO 17011
ISO 17021-1 Accreditation Body
ISO 17021-2 (Accredited 3rd party) Confidence
ISO 17024
Certification Body
(3rd party)
BCM/1 Confidence
Customers
Confidence Interpretations (2nd party)
Confidence
Organization
(Self-declaration)

4. Ongoing Confidence
Focus on results
– Did the organisation improve its resilience
and recoverability? (Customers can’t see the
BCMS)
• If YES, Confidence in certification
INCREASES
• If NO, customers lose confidence in
certification, and BS25999 credibility
suffers

5. Good Guys and Bad Guys

6. Stratification of Organisations
• “Quality” organizations
– Use BS25999:2 as part of an overall
philosophy. 25999 is a management tool
– Driven by top management leadership
– Results focused
• “Minimalist” organizations
– “What’s the minimum we have to do to get the
certificate??”
– Driven by fear, and customer pressure
– May try to “cut corners”

7. Stratification of Consultants
• “Quality” Consultants
– Knowledgeable
– Business focused
– Offer several solutions
– Value-adding
• “Minimalist consultants”
– Superficial knowledge
– Sell documentation packages
– “This is how it has to be done”
– Not value

8. Stratification of Purchasers
• Intelligent
– Purchase based on overall life cycle cost
– Give credit for good quality / performance
• Ignorant
– Purchase only based on cheapest price

9. Permutations
CERT BODY ORGANIZATION CUSTOMER
“GOOD GUYS” “QUALITY”
“BAD GUYS” “MINIMALIST”

10. We Know It’s Not Simple
• Certification of management systems is
not like other forms of conformity
assessment (calibration, laboratory
measurements, inspection etc)
• “Black or white” versus “Shades of grey”

11. Brazil’s Experience
ISO 9001-certified suppliers compared to non-certified suppliers in terms of:
Intrinsic product quality Associated service level
About the same About the same
19% 30%
Worse
0%
Worse Better
2% 68%
Better
81%
About the same
About the same
Complaints handling 6% Overall perception
13% Worse
Worse 0%
1%
Better Better
86% 94%

12. To Summarise:
• CONFIDENCE
– Good certification builds stakeholder
confidence
– Poor certification will damage the integrity of:
• You
• The standard
• BCM as a discipline

13. Thanks for Your Interest