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Ashley Rice received a congratulatory email from Teresa Boyd on June 11th, 2014 for scoring 100% quality in the A1/A5 contest. Teresa thanked Ashley for her passion for results and bias for action in accurately processing information to ensure positive member and agent experiences, and thanked Ashley for all of her hard work.
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Ashley Rice received an associate recognition notice from Teresa Boyd on July 10, 2012 thanking her for supporting new hires as they transitioned to working on the floor. Cherika and other new hires expressed their appreciation for Ashley being a tremendous help and good source of support during their onboarding process.
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Ashley Rice is being recognized for providing excellent customer service. A customer named Terry called to say Ashley took the time to listen and sympathize with the customer who was going through a difficult time due to the death of her mother. Ashley verified the necessary policy information but also showed compassion for the customer's personal situation. Terry thanked Ashley for showing patience and support during a challenging time.
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Ashley Rice received an associate recognition note from Elizabeth Jefferson on March 2nd, 2013. Jefferson thanked Rice for her wonderful attitude, helpfulness, knowledge, and attention to detail when assisting with escalated PCIO cases, which makes it easy for Jefferson to assist members. Jefferson appreciated Rice's willingness to provide assistance.
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Ashley Rice received recognition from Gregg Dube on 4/12/2013 for her commitment to continuous improvement. Ashley had a change approved in the first quarter regarding emailing POI. Gregg thanked Ashley for her desire to make their operation better, which will benefit members and agents.
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Ashley Rice is being recognized by Michael George for her outstanding work as a team member and valuable resource. Ashley has gone above and beyond to provide assistance to Michael since he joined the team, using her knowledge and expertise to help with any issues. She has been courteous and made Michael feel respected as a member of the team. Michael is appreciative of everything Ashley has done to help him.
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Ashley Rice received a letter of thanks from Deborah King for moving from her PCIO role to the Legacy team during a period of high call volumes and poor service levels. This change demonstrated Ashley's technical skills and commitment to the PLSO Team by prioritizing the needs of members and agents. Debbie expressed her sincere gratitude on behalf of the members, agents, and PLSO Team.
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Ashley Rice received a congratulatory email from Thomas Wixted on December 4th, 2013 for achieving a 94.7% quality score as part of the Bravo team in November. The entire Bravo team had quality scores over 90% for the month. Wixted thanked Rice and the team for their customer focus and high performance in taking care of members and agents. He expressed confidence the team would continue to improve.
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Ashley Rice is being recognized by Michael George for her customer focused performance and willingness to help on every call with Bravo members. Sitting next to Ashley, Michael has heard her demonstrate brilliant daily performance by speaking to customers and a willingness to help on every call. Michael has learned a lot from Ashley over the last year and a half of working together.
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Ashley Rice received recognition from Teresa Boyd for helping claims rep Adrian solve a member's problem that morning. Adrian acknowledged Ashley for her assistance, sharing that "she's awesome." Teresa appreciated how Ashley helped reflect their goal of working as one team, echoing Adrian's comment that Ashley is truly awesome. Teresa thanked Ashley for her hard work and willingness to help.
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Ashley Rice provided helpful, informative, and pleasant assistance to a new customer who had a question about a new policy. The customer appreciated Ashley's straightforward but easy-going manner, stating that the good service was a sign she made the right choice in selecting the company. Ashley's customer service surprised and delighted the member.
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Ashley Rice received a congratulatory email from Sherrice Thomas on August 5th, 2014 thanking her for being a discussion lead for the AWARE Mentoring Circles and helping the ladies in her circle define how they expect to win in 2014, and looking forward to her continued participation in future events.
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Ashley Rice received recognition from Teresa Boyd on August 25th, 2014 for her prompt and simple handling of a PIP reject request from claims partner Staci. Teresa thanked Ashley for working as one team with Staci to get the request processed quickly and smoothly.
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Ashley Rice received an associate recognition notice from Teresa Boyd on July 10, 2012 thanking her for supporting new hires as they transitioned to working on the floor. Cherika and other new hires expressed their appreciation for Ashley being a tremendous help and good source of support during their onboarding process.
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Ashley Rice received an associate recognition note from Elizabeth Jefferson on March 2nd, 2013. Jefferson thanked Rice for her wonderful attitude, helpfulness, knowledge, and attention to detail when assisting with escalated PCIO cases, which makes it easy for Jefferson to assist members. Jefferson appreciated Rice's willingness to provide assistance.
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Ashley Rice is being recognized by Michael George for her outstanding work as a team member and valuable resource. Ashley has gone above and beyond to provide assistance to Michael since he joined the team, using her knowledge and expertise to help with any issues. She has been courteous and made Michael feel respected as a member of the team. Michael is appreciative of everything Ashley has done to help him.
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Ashley Rice received a letter of thanks from Deborah King for moving from her PCIO role to the Legacy team during a period of high call volumes and poor service levels. This change demonstrated Ashley's technical skills and commitment to the PLSO Team by prioritizing the needs of members and agents. Debbie expressed her sincere gratitude on behalf of the members, agents, and PLSO Team.
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Ashley Rice received a congratulatory email from Thomas Wixted on December 4th, 2013 for achieving a 94.7% quality score as part of the Bravo team in November. The entire Bravo team had quality scores over 90% for the month. Wixted thanked Rice and the team for their customer focus and high performance in taking care of members and agents. He expressed confidence the team would continue to improve.
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Ashley Rice is being recognized by Michael George for her customer focused performance and willingness to help on every call with Bravo members. Sitting next to Ashley, Michael has heard her demonstrate brilliant daily performance by speaking to customers and a willingness to help on every call. Michael has learned a lot from Ashley over the last year and a half of working together.
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Ashley Rice is being recognized by Teresa Boyd for her involvement in the engagement planning committee and for bringing great ideas and being the voice of her peers. Teresa thanked Ashley and the core engagement committee for their continued success and for planning fun activities that involve the entire center.
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Ashley Rice received recognition from Teresa Boyd for helping claims rep Adrian solve a member's problem that morning. Adrian acknowledged Ashley for her assistance, sharing that "she's awesome." Teresa appreciated how Ashley helped reflect their goal of working as one team, echoing Adrian's comment that Ashley is truly awesome. Teresa thanked Ashley for her hard work and willingness to help.
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Ashley Rice provided helpful, informative, and pleasant assistance to a new customer who had a question about a new policy. The customer appreciated Ashley's straightforward but easy-going manner, stating that the good service was a sign she made the right choice in selecting the company. Ashley's customer service surprised and delighted the member.
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Ashley Rice received a congratulatory email from Sherrice Thomas on August 5th, 2014 thanking her for being a discussion lead for the AWARE Mentoring Circles and helping the ladies in her circle define how they expect to win in 2014, and looking forward to her continued participation in future events.
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Ashley Rice received recognition from Teresa Boyd on August 25th, 2014 for her prompt and simple handling of a PIP reject request from claims partner Staci. Teresa thanked Ashley for working as one team with Staci to get the request processed quickly and smoothly.
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Ashley Rice received a congratulatory email from Teresa Boyd on August 25th, 2014 for achieving 95% or better quality in customer calls for the month of July. Boyd praised Rice for her customer-focused work and for helping improve the customer experience, noting this as an example of positively impacting how the company interacts with callers. Boyd thanked Rice for all of her efforts.
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Ashley Rice is being recognized by Teresa Boyd for her efforts on August 25, 2014. Teresa thanks the PIVOT team for taking ownership and stepping up to improve service levels across two skill sets. Each member of the PIVOT team is praised for their passion and actions that result in providing excellent service.
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Ashley Rice received a congratulatory email from Teresa Boyd on September 22nd, 2014 for obtaining over 95% quality in August. Boyd praised Rice for her customer-focused work and maintaining a high quality, noting this helps improve customer experience management. Rice was encouraged to continue her good work.
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Ashley Rice is being recognized by Teresa Boyd for achieving quality results at or above 95% and being customer focused. Rice is contributing to improving company customer experience measurement results and making a difference. Boyd thanks Rice for her contributions.
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Ashley Rice received a congratulatory email from Teresa Boyd on October 9th, 2014 regarding leading a recent team huddle where she helped her peers create an action plan focused on certain Q12 areas.
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Ashley Rice received a letter of congratulations from Yolonda Garrett for proactively informing members about an internal error on their website and making outbound calls to quickly resolve the problem. By taking action, Ashley helped maintain members' confidence in the company and their relationship with customers.
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- 1. Congratulations: Ashley Rice From: Teresa Boyd On This Day: 6/11/2014 Bias for action & passion for results Ashley, you did an AWESOME job of scoring 100% quality in the A1 / A5 contest! Thanks for making sure that you process and provide information with accurancy to ensure a postive member/agent experience, but most of all THANKS FOR ALL THAT YOU DO!