This document contains a 24 question survey about brand preference and customer satisfaction with Get it Info Solutions, an advertising company. The survey asks both prospective and existing customers questions about their business, media preferences, spending on advertising, awareness and use of Get it Info, factors influencing company choice, expectations, dissatisfactions, services used, satisfaction levels, sales representatives' product knowledge, problems experienced, complaint response times, room for improvement, and willingness to recommend Get it Info.

1. Brand Preference With Reference of Get it Info Solutions
Prospect’s opinon
1. Name:……………………………………………………….
2. Organasation Name…………………………………………
3. Mention your business………………………………………
4. Income level per annum
a)Below 500000 b)500000-1000000 c)Above 1000000
5. Which media are you preferred for your concern advertisement?
a)Print media b)Visual media
6. How much do you spend on advertisement for every year?
a)Below 10000 b)10000-20000 c)20000- 50000 d)Above 50000
7. Are you aware of Get it Info Solutions?
a)Yes b)No
8. If yes, are you existing customer of Get it Info Solutions?
a)Yes b)No
9. If no, name the advertisement company currently you are using?.......................
10. Which factor influenced you to use that company?
a)Cost b)Product Variety c)Quality d)Various offers e) Service delivery
f)Others Specify………………
11. Do you have any expectations towards your advertising company?
a)Yes b)No
12. Do you have any dissatisfaction towards your advertising company?
a)Yes b)No

2. Customer Opinon
13. How long have you been using Get it info solutions?
a)Below 1 year b)1-2 year c)above 2 year
14. Which service influence you to choose Get it Info Solutions?
a)Price b)Quality c)Product Variety d)offers e)Service Delivery
f)Others……………………………………….
15. State which type of product did you purchase from Get it?
a)Yellow pages b)VAP c)Online advertising d)Others….
16. Give the satisfaction level towards the services provided at Get it Info Solutions?
a)Highly Satisfied b)Satisfied c)Normal d)Not Satisfied e)Dissatisfied
17. Are the sales executives having enough product knowledge?
a)Yes b)No
18. Are you facing any problem at Get it?
a)Yes b)No
19. If yes, your complaint have been addressed?
a)Within one day b)1-3 days c)More than 3 days
20. What are the drawbacks of previous services done at Get it?
………………………………………………………………………..
21.What changes do you expect in the product from company side?
a)Price b)Quality c)Service Delivery d)others…………..
22. Rate the satisfaction level
1. Highly Satisfied 2. Satisfied 3. Normal 4. Not satisfied 5. Dissatisfied
Customer Handling Services 1 2 3 4 5
Salespersons Guidance 1 2 3 4 5
Quality of Product 1 2 3 4 5

3. Variety of Product 1 2 3 4 5
Price of the Product 1 2 3 4 5
Approach 1 2 3 4 5
Product presentation and advice 1 2 3 4 5
Documentation 1 2 3 4 5
Servicing 1 2 3 4 5
Follow-up 1 2 3 4 5
Grievance Redressal 1 2 3 4 5
Response 1 2 3 4 5
23. Are you suggesting others to go for Get it?
a)Yes b)No
24.Give your suggestions for the betterment you require at Get it Info Solutions?
…………………………………………………………………………………………
…………………………………………………………………………………………
…………………………………………………………………………………………
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