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THE FINANCE & ACCOUNTING (F&A) SERIES 
6 ways to strengthen payment recovery 
@Infosys_bpo #FAO 
programs
THE FINANCE & ACCOUNTING (F&A) SERIES 
6 ways to strengthen payment recovery programs 
A strong payment recovery program is not just about audits and 
recovering money lost through wrong and erroneous payments. It 
also introduces controls to prevent errors upfront and identifies 
potential pitfalls. Here are 6 ways to make recovery programs 
@Infosys_bpo #FAO 
comprehensive, self-sustaining, and capable of 
providing quick pay backs.
1 
THE FINANCE & ACCOUNTING (F&A) SERIES 
@Infosys_bpo #FAO 
6 ways to strengthen payment recovery programs 
Understand and 
evangelize the 
benefits of 
recovering payments 
by treating it as a 
revenue source 
2 
Sign strict 
confidentiality 
agreements with 
vendors and make 
them more 
accountable for 
results 
GET THE RIGHT 
OUTLOOK 
MONITOR RECOVERY 
PARTNERS
3 
THE FINANCE & ACCOUNTING (F&A) SERIES 
@Infosys_bpo #FAO 
6 ways to strengthen payment recovery programs 
Ensure the recovery 
process focuses on 
both pre-pay and 
post-pay activities, 
with appropriate 
controls at each 
stage to avoid wrong 
payments 
4 
Develop custom 
algorithms and logic 
that thoroughly 
check possible 
causes of payment 
errors upfront 
EXAMINE THE ENTIRE 
SOURCE-TO-PAY 
PROCESS 
AUTOMATE TO 
DECREASE ERRORS
5 
THE FINANCE & ACCOUNTING (F&A) SERIES 
@Infosys_bpo #FAO 
6 ways to strengthen payment recovery programs 
Detect potential 
errors – missed cash 
discounts, pricing 
and currency errors, 
incorrect vendor 
details, and more 
6 
The audit should 
include 
understanding 
processes, 
identifying cash 
leakage points, 
recovering approved 
and outstanding 
claims, and finding 
improvement areas 
IDENTIFY 
CONTINGENCIES 
CONDUCT A 
COMPREHENSIVE 
RECOVERY AUDIT
THE FINANCE & ACCOUNTING (F&A) SERIES 
@Infosys_bpo #FAO 
6 ways to strengthen payment recovery programs 
FIND OUT MORE 
Blog post 
READ 
White Paper 
READ 
Infographic 
VIEW 
Network with industry leaders at InfosysBPO.com/community 
InfosysBPO.com/BPOFutureForward

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BPO Future Forward: 6 Ways to Strengthen Payment Recovery Programs

  • 1. THE FINANCE & ACCOUNTING (F&A) SERIES 6 ways to strengthen payment recovery @Infosys_bpo #FAO programs
  • 2. THE FINANCE & ACCOUNTING (F&A) SERIES 6 ways to strengthen payment recovery programs A strong payment recovery program is not just about audits and recovering money lost through wrong and erroneous payments. It also introduces controls to prevent errors upfront and identifies potential pitfalls. Here are 6 ways to make recovery programs @Infosys_bpo #FAO comprehensive, self-sustaining, and capable of providing quick pay backs.
  • 3. 1 THE FINANCE & ACCOUNTING (F&A) SERIES @Infosys_bpo #FAO 6 ways to strengthen payment recovery programs Understand and evangelize the benefits of recovering payments by treating it as a revenue source 2 Sign strict confidentiality agreements with vendors and make them more accountable for results GET THE RIGHT OUTLOOK MONITOR RECOVERY PARTNERS
  • 4. 3 THE FINANCE & ACCOUNTING (F&A) SERIES @Infosys_bpo #FAO 6 ways to strengthen payment recovery programs Ensure the recovery process focuses on both pre-pay and post-pay activities, with appropriate controls at each stage to avoid wrong payments 4 Develop custom algorithms and logic that thoroughly check possible causes of payment errors upfront EXAMINE THE ENTIRE SOURCE-TO-PAY PROCESS AUTOMATE TO DECREASE ERRORS
  • 5. 5 THE FINANCE & ACCOUNTING (F&A) SERIES @Infosys_bpo #FAO 6 ways to strengthen payment recovery programs Detect potential errors – missed cash discounts, pricing and currency errors, incorrect vendor details, and more 6 The audit should include understanding processes, identifying cash leakage points, recovering approved and outstanding claims, and finding improvement areas IDENTIFY CONTINGENCIES CONDUCT A COMPREHENSIVE RECOVERY AUDIT
  • 6. THE FINANCE & ACCOUNTING (F&A) SERIES @Infosys_bpo #FAO 6 ways to strengthen payment recovery programs FIND OUT MORE Blog post READ White Paper READ Infographic VIEW Network with industry leaders at InfosysBPO.com/community InfosysBPO.com/BPOFutureForward