How to get a job at a technology company as a liberal arts major.

1. Hi, my name is
Michael
Redbord
@redbord

2. • International relations
• Philosophy
• Sleeping till 5pm
• Client-facing analyst
• Lotta excel
• 3 years

3. 1
HubSpot Academy Manager.
2
Customer Lifecycle Operations.
3
Customer Support Director.
4
Inbound Marketing Consultant.

4. What’s the deal with
HubSpot Support
1
We empower customers and
2 employees to do more.
We create the best SaaS
3 customer experience.
We solve customer problems.

5. What’s the deal with
My Job
1
Hire & empower a great team
2 (80+ people).
Help make the best SaaS
3 customer experience.
Make sure the trains run on
time.

6. Hiring HubSpot Support
Initiative
Customer
Mindset or
Experience
Technical
Knowledge Culture Fit
or Capacity

7. Your Liberal Arts
Launching Pad

8. Your Liberal Arts
Launching Pad?

9. Your Liberal Arts
Launching Pad
Kind of your
reality right now

10. What do you have that
hiring managers actually
care about?

11. You can ask “Why”.
“critical thinking”

12. You can use frameworks to
learn new skills faster.

13. You
communicate
clearly
and
within
context.
You’re probably
working on being concise.

14. You work well alone,
in pairs, and in groups.

15. Don’t call it “bullshitting”, it’s
“sales & consulting skills”.

16. 1. Critical
approach
to thinking
3. Comms
4. Flexing
work
style
2. Framework
to learn
fast
5. Spin
machine

17. Q
How does that help me get a job?
A
Good hiring managers want
skills plus all that Lego stuff.
remember:
you can start to learn & apply new skills
before applying for roles that require them.

18. Hiring HubSpot Support
Initiative
Customer
Mindset or
Experience
Technical
Knowledge Culture Fit
or Capacity

19. Hiring HubSpot Support
Initiative
Customer
Mindset &
Experience
Technical
Skills or
Capacity
Culture Fit

20. Hiring HubSpot Support
Initiative
Customer
Mindset &
Experience
Technical
Skills or
Capacity
Culture Fit

21. Thanks.
Questions?
mredbord@hubspot.com