Overall the Kent State University registrar site scored well, with strengths including clean design, limited colors, and appropriate language. However, it was found to be outdated and lacked visibility of system status such as breadcrumbs. Recommendations included notifying users of browser requirements, simplifying the class lookup, and generally cleaning up the design to be more accessible.
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The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
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This document lists various food items and drinks and asks the reader to match them with pictures. It also includes word puzzles where the reader must fill in missing letters to complete common food-related words like "meat", "butter", "milk", "soup", "potato", and "nut". The document contains a vocabulary building exercise focused around different foods and drinks.
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1. First impressions of the homepage.
2. User experience when browsing for a dining room table.
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The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help boost feelings of calmness, happiness and focus.
Bernard L. Carter has over 15 years of experience in customer service roles, including positions at Shaw Communications, Moneris Solutions, and Teletech Holdings where he supervised customer service teams. He is currently studying Medical Office Administration at CDI College. Carter aims to leverage his retail management experience, supervisory skills, and ability to optimize customer satisfaction into a new role in healthcare.
Muhammad Bilal provides his contact information and career objective seeking a position that utilizes his skills and offers advancement. His academic qualifications include a Master's in Business Administration and Bachelor's in Commerce. His employment history includes positions at various banks such as NIB Bank, Askari Bank, Burj Bank, and Barclays Bank Pakistan handling tasks like clearing, deposits, withdrawals, and card/account services. He provides references upon request.
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Este documento resume las actividades académicas de un instructor para un curso de fundamentos de inglés A1. El instructor dedicó 36 horas al curso, así como 80 horas a actividades adicionales como desarrollo curricular. El tiempo total dedicado a actividades académicas fue de 116 horas.
A model was developed to predict whether a Medicare beneficiary's payable amount would be less than or greater than the deductible based on their chronic conditions. The model was trained using attributes from the CMS synthetic files including demographic information, medical conditions, and payment amounts. The Naive Bayes classifier achieved the best performance with a 10-fold cross validation accuracy of 68.09% and ROC value of 75.5%, correctly classifying whether beneficiaries' costs would exceed their deductible.
The document discusses how smartphones have become integral to people's daily lives and are often the primary screen they interact with. It argues that marketers should make mobile a primary part of their digital advertising efforts by targeting individuals rather than just inventory. Effective mobile advertising requires understanding people's mobile behaviors, advanced targeting of individual users based on their characteristics, and creating ads optimized specifically for mobile screens and contexts. Location targeting alone is not enough without understanding individual users.
The document provides an overview of a usability testing session for the STC Atlanta website. It discusses planning the test, including defining goals, focus, user profiles, deliverables, task types, and participant recruitment. It also covers facilitating the test, such as briefing the observation team, making participants comfortable, running the test, and concurrent observation team activities like note taking. The overall purpose is to educate others about best practices for conducting a low-cost but effective usability test.
The document describes the experience of a private citizen trying to use the EPA website to determine the water quality of the Chesapeake Bay and whether it is safe to swim in certain areas, but finding the site difficult to navigate with inconsistent designs, jargon, and data that is unclear about basic questions around swimming safety.
The Freecycle Network (Expert Evaluation: Heuristic Evaluations and Cognitive...JosephHowerton
The document reports on a usability evaluation of the FreecycleTM Network website conducted by a team of evaluators, which included a heuristic analysis to identify usability issues, cognitive walkthroughs of common tasks like signing up and searching, and recommendations to improve the user experience such as consolidating the inconsistent navigation schemas and redesigning the sign up/login process and providing instructions for new users. Issues found included confusing navigation, lack of instructions for new users, and problems with the sign up/login forms and process.
This heuristic analysis identifies usability issues on the PBS NewsHour website. Experts evaluated sections like Recent Programs, Politics, and Arts. They found issues like unclear drop down menus, buried premium features, and inconsistent designs across platforms. Recommendations include simplifying menus, prominently placing features, and ensuring a consistent user experience. The analysis aims to improve the desktop experience and identify opportunities to enhance the user experience.
The document provides a review of wireframes for an automotive website. It identifies several areas for improvement in the existing wireframes, including high cognitive load from unnecessary clicks, a navigation structure that lacks organization and clarity, and inconsistent layouts across pages. A sample redesigned wireframe is proposed that addresses these issues through simplified navigation, logical grouping of information, a consistent grid layout, and optimized task flows requiring fewer clicks. The presentation recommends conducting further user research and usability testing to develop a fully optimized design.
The product under examination is the IKEA website www.ikea.com, accessed from a desktop computer. Participants complete tasks and answer questions about the ease of use, confidence, likelihood of future use, etc. They do so in their own environment, using their own devices. Participants follow a carefully crafted survey. Tasks and survey questions were created and assessed using Qualtrics to gather:
1. First impressions of the homepage.
2. User experience when browsing for a dining room table.
The corresponding survey can be found here: https://www.slideshare.net/secret/GN6dE3iDXM3NtQ
The document provides an introduction to user experience (UX) design. It defines UX as how users feel when interacting with a product or service, as opposed to the user interface (UI) which refers to what people use to interact. The importance of UX is discussed, noting that good UX can increase sales, loyalty and reduce support costs. UX design is the process of creating meaningful experiences for users. Usability testing involves observing representative users performing tasks to identify difficulties. Evaluation tools discussed include heuristics, which involve experts examining a design against recognized usability principles. The 10 usability heuristics cover visibility of system status, matching system design to the real world, user control and error prevention.
By making your site accessible, you'll get a better understanding of HTML semantics, an increased audience reach, Google will reward you... and you will become good looking, admired by your peers, and be the most interesting person in the room.
Slides used in workshop session A on "" at the IWMW 2007 event held at the University of York on 16-18 July 2007.
See http://www.ukoln.ac.uk/web-focus/events/workshops/webmaster-2007/sessions/tonkin/
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The document discusses various aspects of usability testing and evaluation for websites, including definitions, methods, and best practices. Specifically, it describes heuristic evaluation, which involves examining a user interface against recognized usability principles and industry standards. Ten common usability heuristics are outlined, such as ensuring visibility of system status and having a clear match between the system and the real world. Evaluation criteria also cover areas like navigation, functionality, branding, documentation, and instructions.
(1) The document discusses how to design usable websites, emphasizing starting with a mission statement, organizing content and navigation, and designing pages for conciseness and consistency.
(2) Usability testing on representative users is recommended to discover any problems before launch. A variety of design guidelines, evaluation strategies, and resources are provided to help create easy-to-use and satisfying websites.
(3) Key aspects include understanding users, involving them in design, creating clear navigation, and evaluating the site through checklists and user testing to ensure it meets visitors' needs.
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Two user-interface (UI) design experts from Inductive Automation share effective ways to make your interface design more organized and easier to navigate. They discuss the principles of information architecture and how to apply these practices to build well-structured, intuitive projects.
The document provides guidance on designing effective webpages by discussing key considerations like content, usability, visual design, and accessibility. It emphasizes that good design is understandable, interesting, easy to use, and consistent. The document also outlines a process for webpage design including planning goals and content, pre-design work, influences of technology and content on design, and testing and maintaining the site over time.
Fundamentals of Design. Improve the visual competency of any website or application by keeping design in mind. Learn the fundamental design principles of typography, color, and layout.
The document discusses various methods for evaluating the usability of interfaces and software systems. It describes the goals of evaluation as assessing functionality, interface effects, and identifying specific problems. Both analytical and empirical testing methods are covered. Analytical methods include heuristic evaluation, consistency inspection, and cognitive walkthrough. Empirical methods involve observation/monitoring of users and experimentation. Key aspects discussed for evaluation include iterative testing, formative vs. summative approaches, and the DECIDE framework.
1. HEURISTIC
EVALUATION
Kent State University
Registrar System
1
Kent State University has one the largest regional systems in the country, with an
eight-campus system in the northeastern area of Ohio. More than 22,000 students
use the University’s registrar system at least two times a year.
The mission of the Kent State University Registrar office is to explore new
modern design alternative, to make the user interface of the registration sys-
tem, and to make it easier to use.
The heuristic evaluation of the current system was conducted by four evalua-
tors who assessed the overall usability and effectiveness of the interface, using a
numerical scoring system.
Evaluators:
• Shannon Boone
• Nick Gonzales
• Jennifer Nickloy
• Michael Saylor
Evaluations Criteria:
The Kent State University register system evaluation was performed by four reviewers
who examined the interface and judged its compliance by using following seven of the
ten usability principles developed by Jakob Neilson.
• Visibility of System Status
• User Control and Freedom
• Consistency and Standards
• Recognition Rather than Recall
• Aesthetic and Minimalist Design
• Help, Documentation, Recovery from Errors
• Language
EVALUATION
Method:
Each evaluator answered each question one a scale of zero to two.
0 = poor
1 = good
2 = excellent
Raw scores of all evaluators were collected and also the overall medians for each
category. The full list of questions, scores, and medians is located in the
Appendix section.
INTRODUCTION
2. HEURISTIC
EVALUATION
Kent State University
Registrar System
2
Visibility of System Status
Score: 0 – poor
Reviewers felt the website lacked a good visibility of the system’s status. The pages
did however have clear elements such as headers and sub-headers, but failed to let
the user know where they were on the site due to the fact there is no visible bread-
crumb. The site had inconsistencies with the “return to previous” option on their
pages. The Class Search page is difficult to navigate, and uses a lot of acronyms
that are hard to decipher.
User Control and Freedom
Score: 1.75 – excellent
In the User Control and Freedom category, the reviewers felt the site performed well
in this section. The site as a whole doesn’t use unnecessary technologies, and it’s clean
and assessable. The “Back to Student Tools” and “Courses tab” are always visible and
can be accessed at top of the page. The graphics icons did fail to show the text when
you click or hover over them.
Consistency and Standards
Score: 1 – good
Reviewers felt the font sizes are inconsistent across browsers, the menu and the tab
options were excellent, but the site failed to notify user of supported browsers. For
the most part the labels matched the destination page, but there was a minor differ-
ence in one instance.
Reviewers comment:
While most labels match destination page titles and headers, the following page titles
slightly differ from the link label:
• Change Course Options (link label) becomes Change Class Options (header)
• View Course Descriptions (link label) becomes Detailed Course Information (header)
Recognition Rather than Recall
Score: 0.75 - good
Reviewers felt actions are not always clear, and actions sometimes get buried in very
heavy content.
Reviewer’s comments:
Multiple Click Here links. User is forced to read the entire paragraph instead of be-
ing able to quickly scan for a link and know where it will take you.
Aesthetic and Minimalist Design
3. HEURISTIC
EVALUATION
Kent State University
Registrar System
3
Score: 1 – good
Reviewers felt the site was outdated and there is a use of a lot of unnecessary symbols,
however the site is a good example of minimalist design by the use of limited color
distractions.
Reviewer comment:
The site uses black for text, red for important information, blue for links and
various colors for graphic icons. Table headers are light gray, which helps break
up sections. Limited color distractions.
Help, Documentation, Recovery from Errors
Score: 1 – good
Reviewers felt the site had some critical errors, there is no FAQ present, and
search function is only available for looking up classes, but the “Site Map” link is
readily available at the top right of each page.
Reviewers comment:
Critical error discovered on the “Check Registration Status” page. When a user
selects a term, they are taken to a registration status page. There is no “return to
previous page” option, so when a user tries to go back using the browser back ar-
row, they are automatically signed out of their session. The same error occurs on
the “Change Class Options” page.
Language
Score: 1.5 – excellent
Reviewers felt the vocabulary was appropriate for college aged audiences, but can
be intimidating due to the amount of instructions when looking up a class.
SUMMARY
Overall Instrument Median Score: 1 –Good
Overall the Kent State University’s registrar site scored good on four principles,
excellent on two, and one poor for the Visibility of System Status principle.
Below are the sites strengths and weaknesses.
Strengths
• Doesn’t use unnecessary technologies, clean and assessable
4. HEURISTIC
EVALUATION
Kent State University
Registrar System
4
• Limited color distractions
• “Site Map” link is readily available
• Clear elements such as headers and sub-headers
• Appropriate language
Weaknesses
• No breadcrumbs
• Site is outdated
• Heavy content
• No FAQ
• Inconsistent return options
Recommendations
Notify user of browser version required:
When the user first log on there is should be a message to clearing indicate the
browser version required to use the site.
Look up class option
Make this simpler more streamlined. A lot of text of instructions is at the top and
it’s a lot to read, so to make it more clean, it’s recommended to us less acronyms
and less options. Also on this page, when make the error of not selecting a re-
quired option is made, pointing out the error to the user is less frustrating, than
what is currently happening where all the options selected is erased and the user
has to start over.
Clean up design and make is more assessable
The colors a great but the fewer icons will clean it up a bit and make less over-
whelming. Also any symbols or images should have text when hovered or clicked.
APPENDIX
5. HEURISTIC
EVALUATION
Kent State University
Registrar System
5
Visibility of System Status
1. It is easy to know the current location within the overall map of the site. 0 0 0 0 0
2. It is clear what information is available at the current location. 1 2 2 1 1.5
3. The current information matches what you expect to find. 2 1 2 1 1.5
4. It is clear where you can go from the current location. 0 0 0 0 0
5. It is always clear what is happening from each action you perform. 0 0 0 0 0
User Control and Freedom
6. It is always easy to return to the Home Page. 2 1 2 1 1.5
7. It is easy to access all major portions of the site from the Home Page. 2 2 2 2 2
8. No unnecessary technologies are used. 2 1 2 2 2
9. Graphic links are also available as text links. 1 0 2 1 1
User Control and Freedom
10. Links are used and appear in standard web style. 0 1 2 0 0.5
11. Menus are used and appear in standard web style. 2 2 2 1 2
12. The site supports all major browsers. 0 1 1 2 1
13. There is clear notification if special technologies
or browser versions are required. 0 0 0 0 0
14. Link labels match destination page titles or headers. 1 1 2 2 1.5
15. Overall, the site behaves like one would expect a web site to behave. 1 1 2 0 0.5
Recognition Rather than Recall
16. Available actions are always clearly presented. 0 0 1 1 0.5
17. Labels and links are described clearly. 0 1 1 1 1
Aesthetic and Minimalist Design
18. The site structure is simple and clear without any unnecessary complications. 0 0 0 0 0
19. There are no instances of extraneous information. 0 1 1 0 1
20. There are no instances of misplaced information. 1 1 1 2 1
21. Color choices allow for easy readability. 1 1 1 1 1
22. The site is aesthetically pleasing. 1 0 1 0 0.5
Help, Documentation, Recovery from Errors
23. A site map or other navigational assistance is always readily available. 1 2 2 1 1.5
24. If needed, an FAQ is available. 0 1 2 0 0.5
25. No errors occur unnecessarily. 1 0 0 1 0.5
26. If necessary, a search function is readily available. 0 0 1 0 0
27. If necessary, error messages are clear and in plain language. 0 1 2 1 1
28. It is easy to cancel or exit from operations. 0 0 1 1 1
29. It is easy to contact support through email or a web form. 1 1 1 1 1
Language
30. The content language is clear and simple. 1 1 2 1 1
31. The vocabulary is appropriate for the intended audience. 1 2 2 2 2
Overall Instrument Median 1
Reviewers
1 2 3 4
Median