Brian J. Horstman has over 34 years of experience in quality sciences and has worked for Steelcase since 1987. He has held various quality assurance and engineering roles, helping Steelcase plants around the world achieve ISO9001 certification. He also helped reduce customer complaints by over 80% as quality lead for a Steelcase brand. In 2008, he was elected as a Fellow of the American Society for Quality. Currently he is a principal engineer at Steelcase and actively serves on education advisory boards to help develop quality science curriculum.