1. How BigHand can help your
organisation achieve big things
Make Big
Happen
2.
3. Welcome to BigHand.
We’re a leading technology business
with a difference.
You might know us for our digital dictation
products, because our tools are trusted
by some of the world’s top law, healthcare,
property and finance organisations.
But dictation is just the start.
We’ve developed a range of speech, task
delegation, document creation and workflow
tools that help busy people achieve more in less
time and organisations become more efficient
and effective.
Our ambition isn’t just to help people get things
done, we’re all about helping big ideas become
big achievements.
We’re here to Make Big Happen.
5. BigHand began in the UK in 1995.
For over twenty years we’ve been
building products and solutions
that help busy people achieve
more in less time.
Our experience developing our industry-leading digital
dictation software has given us deep knowledge of our customers.
We’veusedtheseinsightstocreatearangeofspeech,taskdelegation,
document creation and process improvement solutions that
streamline processes, boost efficiency and enable individuals
and organisations to get more done, faster.
All our tools are developed in response to our customers’
needs and designed to fit into their working worlds. They’re
easy to use and brilliantly useful, in the office or on the move.
Our product and development teams have a vast knowledge
of the latest technologies and are passionate about creating
products that power our customers’ big achievements. We listen
to our customers and constantly adapt, upgrade and enhance
our technology as our customers’ needs change and the industry
evolves. We’re proud to be recognised as market leaders in
innovation as a result.
Our vision is to be the industry’s preferred, most supportive and
helpful technology partner and our mission is to Make Big Happen.
We will achieve this by harnessing the passion, creativity and
expertise of our people - we are all dedicated to looking after our
clients and to providing real solutions that make a big difference.
That’s the BigHand way.
7. We’ve been helping organisations improve the
way they work for over 20 years, and today we’re
working with nearly 2,550 global legal, healthcare,
property and finance organisations. Over 280,000
professionals rely on BigHand software every day.
Our experience means we understand that all
businesses have different needs. What works
for one organisation will need adjusting for
another. Our consultancy and delivery teams
work side-by-side with every client to make sure
our solutions fit, ensuring they get the most from
their investment in our technology.
Whether you’re interested in using dictation
to get things done faster, want to delegate tasks
more efficiently or are simply looking for solutions
that streamline processes and increase efficiency,
we have the tools, experience and know-how to
bring long-term benefits to your business.
We have offices around
the world, in Europe,
America and Australia,
with our headquarters
in central London.
Support staff that
work as hard as you do.
Our award-winning support staff are
on hand to answer questions, solve technical
issues and offer guidance 24 hours a day,
five days a week, worldwide.
All our support staff are genuine experts.
They’re trained in BigHand software so you’ll
always speak to someone with the know-how
and experience to help. We keep a centralised
client database, so they have an up-to-date
history of every client and know details of any
previous support calls, requests or issues.
For us, support doesn’t just mean ticking boxes.
We challenge our people to think big for our
customers, anticipating their needs and solving
problems before they’ve become problems.
It’s because of this approach that 98% of our
customers say our support is outstanding.
8. Voice
…your thoughts
We believe that speaking
is the most efficient way
of capturing your thoughts.
So we’re passionate about
developing products that
use the power of speech
to get things done faster.
9. Our Voice solutions make capturing your
thoughts simple, safe and speedy, wherever
you are. Record your speech from your desktop,
laptop, mobile or tablet. We’ll securely move your
dictations to your secretary, assistant, centralised
document unit, outsourcing partner or to Speech
Recognition – whichever can best turn your words
into a document or action.
Our Voice products
BigHand Dictate
Our industry-leading technology makes dictation
faster to complete and easier to manage, enabling
you to record onto a variety of devices and easily
share, prioritise and track your voice files.
BigHand Go
BigHand Go is the most advanced mobile dictation
tool on the market. It’s a fully-featured digital
application for all mobile platforms, including
iPhone, Windows devices and the iPad.
BigHand Speech Recognition
Our Speech Recognition technology
automatically converts voice into text, enabling
you to create whole documents just by using your
voice. It builds up a speech profile for each user’s
voice to deliver outstanding accuracy.
BigHand SmartNote is another way you can
save time and money. It uses BigHand Speech
Recognition and our advanced workflow engine
to create and store file notes.
To find out more about how the power of speech
can help your organisation achieve even bigger
things, go to bighand.com
– Speed up and streamline processes
– Get more done, faster
– Reduce admin and focus on more
important things
– Dictate and create documents away
from the office
– Empower secretaries to focus on higher
value work
– Compatible with key applications,
like Office and Outlook
10. Delegate
…your tasks
We understand that to
complete tasks efficiently
in large organisations, you
need to get the right
information to the right
people at the right time.
So we’ve developed a range
of products to help you
delegate tasks effectively.
11. Our Delegation solutions allow you to easily and
efficiently delegate tasks to other people who are
better placed to complete them, inside or outside
your organisation. We’ve made it intuitive and
easy to add relevant information to tasks, so
your colleagues can complete them efficiently,
without going backwards and forwards to find
the right information.
Our Delegate products
BigHand Now
Digitise your analogue processes with a
combination of seamless task capture methods,
smart forms and workflows. With BigHand Now,
you can boost efficiency and turnaround times.
BigHand Mail
If you’re on the move but you still need to work,
BigHand Now Mail gives you an easy way to
submit documents into the workflow via email.
BigHand Now Manager
BigHand Now Manager allows you to use our
extensive workflow, priority and collaboration
tools. So you can digitise and manage your
document (PDFs) easier than ever before.
To find out more about how digital delegation
can help your organisation become more
efficient, go to bighand.com
– Streamline the task creation and
management process, enabling
more effective use of time
– Reduce administrative overheads
by making hand-written requests and
complex spreadsheets a thing of the past
– Track progress of all tasks and ensure that
nothing gets lost in the system
– Report on throughput, backlogs
and turnaround times for all tasks
– Share work across busy teams, fully
utilising spare capacity to get the most
out of your people
– Givevisibilityofworkvolumetomanagement,
helping effective capacity planning
– Keep up to date with the progress
of your tasks
13. Although Microsoft Word is a powerful document
productiontool,everyoneusesitindifferentways.
The result is often inconsistent layouts and
frustrating formatting issues - not ideal when
you’re trying to present a progressional image.
Our Office suite continues the document
creation life cycle started by BigHand Voice,
making it easy for anyone in your team to create
and format consistent, firm-compliant, great-
looking Microsoft Word documents.
Our Produce products
BigHand Office
The products that make up our Office suite take
Word’s key functionality and give it a BigHand
twist, adapting it to better suit the needs of busy
legal professionals.
BigHand Hyperstyles
With BigHand Hyperstyles you can format
documents with precision and speed – and all
in Microsoft Word.
BigHand DocID
With BigHand Doc ID you can stamp your
documents with helpful identifiers. This
makes storing and sorting your documents
a whole lot easier.
BigHand Scrub
BigHand Scrub is the simple way to remove
unwanted metadata from your documents –
quickly and safely.
To find out more about how BigHand Produce can
help your organisation create better documents,
faster, go to bighand.com
– Streamline and simplify the process
of creating a Word document
– Format documents with precision
and lightning speed
– Set global standards for all documents
or by document type
– Minimise document errors and corruptions
– Manage risk by automatically cleaning
documents before they reach clients
– Enforce company security standards
to prevent accidental disclosure
of sensitive data
14. Improve
…your processes
At BigHand we believe that
measuring performance is
the first step to improving
performance. So we’ve
created a range of products
that give managers the
insight they need to
support their teams,
improve processes
and achieve more.
15. Our products let you track the processes
used to get back office work completed.
Powerful analytics tools help you understand
workloads, capacity and effectiveness – all of
which are key to hitting agreed Service Level
Agreements –and realtime dashboards let you
manage available resources there and then.
Our Improve products
BigHand Capacity Manager
BigHand Capacity Manager enables you to view
and manage backlogs, output, service level
agreements and prioritisation of tasks, all from
a single interface.
BigHand Reporting and Analytics
BigHand Reporting and Analytics enables you to
view and manage backlogs, output, service level
agreements and prioritisation of tasks, all from
a single interface.
BigHand SmartRouter
BigHand SmartRouter lets you automate the
routing of work to ensure each task is handled
by the most suitable person. You can also use
dictation metadata like document type, client,
length or even time sent to configure where a
piece of work is sent.
To find out more about how BigHand Improve can
help your organisation use data to make better
decisions, go to bighand.com
– Deliver better service based on better
understanding of your data
– See how quickly teams are completing work
– Calculate the secretarial effort required
to complete tasks
– See which teams are working effectively
and which need more support
– Accurately forecast workflow and resources
16. For more information or
to request a free trial of any
BigHand product, get in touch.
enquiry@bighand.com
bighand.com
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