Benchmarking involves analysis of the best products and services available in a particular marketplace, or comparing best practices across industry sectors. A benchmark is a standard against which to measure present performance. It is usually undertaken by seeking the best of the competition and understanding the way they produce quality

1. UNIVERSIDAD DE LAS FUERZAS ARMADAS
ESPE
SOCIO-EDUCATIONAL-PROJECT
Benchmarking
STUDENT NAME: MARGARITA PAZMIÑO

2. What is Benchmarking?
‘Benchmarking is about bridging the gap between where we are and where
we want to be.’ Edward Sallis
 Benchmarking involves analysis of the best products and services
available in a particular marketplace, or comparing best practices
across industry sectors.
 A benchmark is a standard against which to measure present
performance. It is usually undertaken by seeking the best of the
competition and understanding the way they produce quality

3. WHAT BENCHMARKING IS.
BENHMARKI
NG
About learning from and trying to
surpass the best;
Identifying gaps in performance;
Closing the gap between present
quality and expectation;
Seeking fresh approaches so that it
aids innovation and new thinking.

4. WHAT BENCHMARKING IS NOT.
BENCHMARKI
NG IS NOT
copying or trying to catch up;
a panacea or a quick fix;
educational tourism;
spying or educational espionage;
a cost reduction exercise

5. Internal benchmarking
INTERNAL
It may be that
the answer to a
problem
Can be an
effective
exercise
A method of
internal
benchmarking
can be learnt
from knowledge
managemen
makes use of
the learning
story.
The learning
story can be
used as part of a
staff
development

6.  Choosing performance measures that are appropriate
for improving processes or outcomes of care relevant
to the patient population served and comparing them
to local, state or national quality measures
External Benchmarking

7. Functional/competitive
benchmarking
Features
Types
Functional
benchmarking
competitive
collaborative
It provides like-for-like comparisons
compare against institutions that are
leading performers.
finding out how
the rival does it
problem
key information is
difficult or impossible to
obtain.
advantage mutual benefit

8. How to set up a benchmarking
exercise
How good do we want to be?
Are there standards available that we
can benchmark ourselves against?
How well are we doing in comparison
with the best?
Do we know who is doing it best?
How do we compare with the best?
What are they doing that makes them
so good?
Where are the gaps in our performance?
How can we learn their lessons?
FUNDAMENTALQUESTIONS

9. Planning a benchmarking exercise
1 Planning a benchmarking exercise
2 Identifying potential partners
3 Analyse the processes and practices of the
benchmark partner
4 Adapt your own practices to become the
best
5 Review the success of the activity