1. Belyaeva Inna
Date of birth: 26 May 1981
Location: Kiev, Ukraine
Phone number: +380504693609
E-mail:
LinkedIn:
Skype:
rmsitak@gmail.com
http://ua.linkedin.com/pub/inna-
belyaeva/4/24a/b72/
rmsitak
Manual QA
Technical skills
Testing:
 Functional testing
 Non-functional testing
 Regression Testing
Documentations:
 Test Plan
 Test Suite
 Test Cases
 Bug reports
OS:
 Windows
 Mac OS
 IOS
 Android
 Unix
SQL:
 Oracle
 SQL server
Management Frameworks:
 Agile (Scrum, Kanban)
Bug Tracking Systems:
 Jira
 RTC
 RQM
Language skills
 English – upper intermediate
 Russian – native
 Ukrainian - native

2. Experience
Manual QA
Jan 2015 – present time (1 year 9 months )
Myrka Studio
Full cycle of manual web app and mobile testing:
• Black-box testing
• Functional testing
• GUI testing
• Regression testing
• Creating test documentation
• Bug tracking
Manual QA
April 2013 – Jan 2015 (1 year 10 months)
GlobalLogic (http://www.globallogic.com.ua)
over 500 employees
Performing a full cycle of manual web app and mobile testing:
• Black-box testing
• Functional testing
• Performance testing
• GUI testing
• Regression testing
• Billing and trading features testing (e-commerce)
• Creating test documentation
• Bug tracking
QA, Oracle e-business suite support engineer
Feb 2011 – April 2013 (2 years 4 months)
GlobalLogic (http://www.globallogic.com.ua)
over 500 employees
L1, L2 support of OEBS users
• QA activities (black-box, performance, UI, functional)
• Global ERP delivery (Ukraine, India, US, Argentina)
• OEBS users education and training (UPK, face to face meetings, remotely
consultations and trainings)
Working with such modules as:
• HRMS
• AME
• PM
• SYSADMIN
• Time-management module
• Workflow administrator
• Oracle UPK Developer

3. Leading Help Desk expert, QA engineer
Aug 2010 - Jan 2011 (6 months)
Public stock company 'Joint-Stock Commercial Industrial & Investment bank'
(PSC Prominvestbank) (http://www.pib.com.ua)
over 500 employees
 business process analytics
 Project management
 data analytics experience
 Black-box testing
• L2 support of banking products
• incident manager
• trainings for customers
• general customer service
Quality/Incident Manager, Team Lead
May 2002 - Aug 2010 (8 years 4 months)
МТS Ukraine (http://www.mts.com.ua)
• Quality assurance administrator, administrator of Customer Service Center (call-
center) (Coordinator)
• administration and coordination of four MTS call-centers (Kiev, Lviv,
Dnepropetrovsk, Odessa), outsource call-centers and branded MTS shops (more than
3000 operators and experts)
• SLA Coordination
• conflict and incident manager, database manager, collector of statistical
information
• management and monitoring problems (malfunction of equipment incorrect billing,
problems in service functionality)
• taking part in business process improvement , coordination and maintenance of
service quality
• registration, categorization and correlation of incidents on the network (making
reports and forecasts)
• Since December in 2008 - Team Lead
Education
European University (Kiev, Ukraine)
End date 2007
Department of economics and management Degree obtained: Specialist
Kiev National Shevchenko University (Kiev, Ukraine)
End date 2004
Department of geography, physical geography Degree obtained: Specialist