Karthik sends Arunsingh an email forwarding appreciation from a customer and their client manager for helping resolve a support ticket. The customer was impressed that Arunsingh solved their problem after they had been bounced around, and the client manager thanks Arunsingh for his excellent work in providing great service. Attached is a letter from the appreciative customer.

1. ----- Forwarded message from Karthik.Rajaappar@csscorp.com -----
Date: Tue, 19 Oct 2010 02:43:31 +0530
From: Karthik.Rajaappar@csscorp.com
Cc: Jaikamesh.Sisubalan@csscorp.com, ctas_belkin_tms@csscorp.com, Arogya.Sekar@csscorp.com
Reply-To: Karthik.Rajaappar@csscorp.com
Subject: Customer & Client Appreciation - Ticket # 101012-003617
To: Arunsingh.Jeyasinghjacob@ind.slashsupport.com
Hi Arunsingh,
Please find below the appreciation letter sent to the Belkin Headquarters by a customer that you had
assisted (Ticket # 101012-003617).
Also forwarded is the appreciation from our client manager for your great service.
Keep up the excellent work.
Regards,
Karthik Raja
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Client Appreciation :
Nothing like opening a letter and finding out what a wonderful job a member of our team did.

2. Arun,
I personally thank you for not only solving the problem, but for ending the loop of support this customer
had to go through prior to speaking with you. This speaks volumes not only for you, but for your team
lead as well. Excellent work!
Thank you,
Chris Smith
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Customer Appreciation : Refer attachment "Document.pdf"