The document outlines the roles and responsibilities of agents in a mobile money distribution network, including customer registration, cash transactions, and education. It provides a detailed value proposition highlighting the convenience and security of mobile money services accessible via basic feature phones. Additionally, it specifies transaction ranges, tariffs, and agent commissions associated with deposits, withdrawals, and transfers.

1. BECOMING
AGENT
Agent Training

2. Roles & Responsibilities Of Agent
• Agent will have important roles in mobile money distribution
network
Registration of Mobile Money Customers
Depositing cash into registered customers
Processing cash withdrawals for registered customers & non-registered
customers
Awareness creation/Customer Education
Airtime top-up and bill payment on behalf of customers

3. Customer Value Proposition
• Perform real time operation &
• Receive a confirmation SMS instantly
• Make all
transactions
• solely on cell phone
• Deposit, receive,
send, spend, and
transfer money from
cell phone
• Protected by secure system & local
financial regulations.
• Access the service
by using the basic
feature phones.
• Available 24/7/365
• Nearby and an
ideal choice in
rural areas

4. Value Proposition
Deposit & withdrawal ranges and tariff:
Transaction
Ranges (in
Br)
Transaction Fee
Deposit (ETB)
P2P Transfer
( initiator Registered)
(ETB)
OTC Transfer
( initiator
Unregistered)
(ETB)
Withdraw
(ETB)
Min. Max
1 50
Free
Free Free Free
51 100 1 2 2
101 300 2 4 4
301 500 4 7 6
501 1000 5 10 8
1001 3000 7 14 10
3001 5000 9 18 12
5001 8000 12 22 15

5. Value Proposition
Agent Commission: Transaction based
Transaction Ranges (in ETB) Agent Commission
Min. Max Deposit Withdrawal
Transfer via
agent
Bill (OTC)
1 50 1 1 1
3
51 100 1 2 2
101 300 2 3 3
301 500 3 5 5
501 1000 4 6 7
4
1001 3000 6 8 9
3001 5000 8 10 11
5001 8000 10 12 15

6. Mobile Money Services Description