Carla Hall is a title agent whose job is to handle property transactions and issue title insurance policies to protect homeowners from legal issues that could disrupt their ownership. As a title agent, she conducts closings, processes paperwork, and issues insurance policies to buyers that protect them from "clouds" on the title like errors or undisclosed heirs that could allow others to claim ownership. She explains that her role is to ensure homeowners receive clear and legitimate ownership by clearing up any title defects, which her insurance would then cover the costs of defending. While most people don't understand her role, title insurance provides important protection for homeowners that can save them significant legal fees if any title issues emerge after the purchase.